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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities. We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will: Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts. Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans. Coach, mentor, and guide the team in developing consultative customer success and sales skills Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews. Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth. We’re looking for someone who has: 12+ years of customer-facing experience in customer success, account management, or sales with 5 years of people management experience Payments or Fintech experience and/or experience in a complex SaaS consumption environment Experience leading sales or account management in a high-growth technology environment Ability to hire, train, and coach a high-performing user-facing team Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems Demonstrated passion for Stripe’s mission, and helping users succeed Nice to haves: Prior experience at a high-growth stage Internet/software company
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do As part of our growing, global Product Support team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality. You will take ownership of complex, technical user issues and work across teams, including Engineering and Product, to resolve them. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe's key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). Responsibilities Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement initiatives aimed at hitting key performance metrics (SOKRs) such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance. Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams. Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability. Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions. Constantly challenge the status quo and push for innovation in user support strategies and operational processes. Who you are We’re looking for someone who meets the following requirements to succeed in this role: Minimum requirements 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues. Proficiency in SQL for data analysis and querying, with the ability to interpret datasets. Experience working with APIs Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution. Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress. Experience in project management, particularly in optimizing processes, workflows, or support operations. Willingness to work occasional weekends and holidays (with compensatory time off). Preferred qualifications Strong analytical skills with a passion for interpreting data to improve decision-making and outcomes. Comfort explaining technical concepts to both technical and non-technical stakeholders. Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have significant work ahead. This is an opportunity to help put the global economy within everyone’s reach while doing meaningful work. About the team The Paid Support team partners directly with our largest and fastest-growing users. We support them proactively through a consultative model and reactively to resolve their most complex issues, helping them grow their businesses. We partner closely with Sales to attach the right support plans to the right users at the right time. We take a user-first approach, capturing feedback on what we need to offer to delight users and exceed expectations. We operate with a scaled, proactive, and preventative mindset to help ensure users have a consistent experience with Stripe. What you’ll do Stripe is looking for an experienced Toronto-based leader to lead and grow the Paid Support team responsible for supporting our largest and most strategic users. You will lead a high-performing team of experienced Technical Account Managers (TAMs) and manage managers who are motivated by improving the lives of Stripe’s users. You will set the standard for strategic user partnership and support, influence globally, and partner closely with go-to-market, Product, Engineering, and Support organizations. You will build a user-first culture with high accountability, collaboration, and a scaling mindset. You will also coach and develop your team to unlock its potential. This role reports to the Head of Technical Account Management, Platform. Responsibilities Partner with TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements. Lead a team of Technical Account Managers working with Stripe’s largest users. Hire and retain top technical talent as the team scales. Guide the TAM organization to deliver exceptional service experiences, grow services revenue, and contribute to strategic programs. Ensure team members are effective, supported, and growing in their careers and user work. Set clear goals and direction for the team and each individual, and provide regular feedback on team members’ performance. Analyze user feedback and experience data to improve efficiency and quality. Advocate for Stripe users and champion their needs internally. Model and reinforce Stripe’s values and user-first philosophy, including transparency, empathy, inclusion, and support. Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, and other organizational improvements. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience building and leading teams and businesses in high-change environments, with a record of delivering high-impact work in professional services, customer success, solutions architecture, or technical account management programs. Proven ability to collaborate across complex environments and build relationships that deliver impact. Excellent written and verbal communication skills. Strong sales revenue-growth or operational background, with a track record of making data-driven decisions. Ability to execute and deliver complex operational projects involving multiple stakeholders. Preferred qualifications Experience with fintech Software as a Service (SaaS) products or the payments industry. Experience leading growth initiatives, including driving sales revenue or improving operational service, with a successful track record. Proven ability to scale a technical services or technical support team in a high-growth environment.
Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. The Terminal Product Sales is tasked with attacking a $15T market opportunity for Unified online and offline commerce. The team is lean, high visibility and highly cross-functional! What you’ll do As an Account Executive, Product (Terminal) at Stripe, you will use your sales and product expertise to help drive growth of Stripe’s Unified Commerce suite of hardware, software and payments solutions. You will collaborate with product, engineering and marketing teams to develop deep product and industry knowledge and drive strategic deals. You will be instrumental in leading in depth product discussions with existing and prospective customers – and building and executing against our go to market strategy. You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CEO and CTO. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You’re as comfortable working with clients as with internal stakeholders (including executives). You’re excited to become an expert and to share your knowledge. You’re an organized self-starter, an excellent communicator who is highly analytical and has a track record for improving the processes and organizations around you. Responsibilities Drive new business growth by identifying, prospecting, and closing new Stripe Terminal customers. Own the full sales cycle from lead generation to close, with a strong focus on expanding Stripe Terminal’s footprint. Lead strategic sales conversations with prospective customers, positioning Stripe Terminal’s software, hardware, and payments as the best solution. Develop and execute go-to-market strategies to outperform competitors and accelerate adoption. Manage and expand relationships with existing customers , driving upsells and incremental revenue growth. Act as a trusted advisor and Terminal expert , both internally and externally, to drive customer success and influence product direction. Collaborate with Product, Marketing, and User Operations teams to refine our approach and fuel Terminal’s growth. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of sales or prospecting experience at a technology company and a track record of top performance A proven ability to build strong collaborative working relationships with business partners. The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment. A proven ability to be a self-starter capable of driving business results without significant supervision. An enthusiastic “roll up your sleeves” mentality. Excellent verbal and written communication skills. Strong presentation skills, particularly for in-person meetings with multiple stakeholders Proven ability to lead complex negotiations involving bespoke commercial agreements Ability to understand complex technical requirements and craft solutions across multiple stakeholders Preferred qualifications * 3+ years of experience specifically selling online and offline payments to large merchants or software platforms who embed it into their product suite Proven ability to sell complex solutions involving both hardware and software
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Risk Operations is responsible for managing the risk relationships spanning across global payment method, card, and financial partners. It's our mission to build operational controls to mitigate user and partner risk and enable strategic development opportunities. What you'll do As a Risk Operations Analyst, you'll work to ensure our policies, operations, and workflows align to the needs of our financial partners. You'll be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you'll influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation. Responsibilities Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions Evaluate merchants, from successful venture-backed startups to well-established institutions by assessing suitability to process on Stripe Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up on implementation of those improvements Effectively and clearly communicate, including with other Stripe employees, Stripe users, and Stripe financial partners Identify trends and further report these to cross-functional teams to enhance detection systems Contribute to projects to enhance and optimize due diligence strategy systems and tools Help build and scale processes across the risk operations ecosystem Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in risk management, compliance, or operations in a fast-moving environment Experience scaling operational processes and driving quantifiable improvements Experience working cross-functionally on complex problems Ability to use data to quantify problems, tell a story, and influence a solution The ability and desire to challenge the status quo Creative thinker who considers problems from a customer perspective while being pragmatic and solutions-oriented when solving them Experience analyzing feedback patterns and using those insights to drive process and tooling improvements You have a lot of ownership, are accountable, and drive towards ambitious goals. Deep empathy for entrepreneurs running a business and motivation to solve problems to empower them Preferred qualifications Experience with risk assessment and mitigation strategies in a financial technology environment Knowledge of payment processing systems and associated risks
Account Executive, DACH, Commercial (Existing Business) About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Commercial Grower team works with the most ambitious and fastest growing companies in the Commercial segment. Our Commercial segment includes businesses typically processing $20M–$50M in annual payment volume. Stripe’s payments and financial infrastructure unlocks new revenue streams and growth opportunities for these businesses. The Commercial Grower team supports our users to increase their domestic presence whilst expanding into new territories and unlocking new revenue streams. This is a role that can be based out of our Dublin or Berlin office or Germany remote. What you’ll do As an Account Executive (Existing Business), you will deepen and expand partnerships between Stripe and the most innovative and fastest-growing companies in EMEA by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses. Responsibilities Directly manage and nurture a named account list and develop territory and account plans for winning and expanding business with the Commercial segment. Own the renewal and retention strategy for your territory, proactively identifying and mitigating churn risk. Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well. Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses Orchestrate cross-functional teams including Solutions Architects, Customer Success, and Product Specialists to deliver technical value and drive activation Contribute to shaping our Commercial strategy and building repeatable processes and scaled engagement models. Develop strategies for growing wallet share, driving multi-product adoption, and defending/expanding existing revenue for your named account list. Lead and contribute to team projects to develop and refine our sales process Engage with internal Product and Engineering teams to help drive product and DACH market strategy. Who you are You are a top class salesperson and relationship manager capable of engaging in business and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal. You are naturally curious and analytical and enjoy digging into business models and helping customers quantify their investment decisions. Minimum requirements Fluent in German 7+ years of sales experience, preferably selling a technical product, with a track record of top performance Experience moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and applying value proposition Ability to operate in a highly ambiguous and fast-paced environment Great listening skills and ability to quickly become a trusted resource for decision-makers across technology and finance orgs within software companies Proven ability to lead complex negotiations involving bespoke commercial agreements and cost models Superior verbal and written communication skills Highly curious with a strong interest in technology Preferred requirements Prior experience at a growth stage Internet/Software company Experience in fintech/payments is a plus, but not prerequisite
Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier—from solo founders to established enterprises—united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible. Though people at Stripe don’t tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many (especially the new and innovative ones), we think that Stripe is one of the very best places to learn about how the world works. About the team Data Science at Stripe is a vibrant community where data analysts and data scientists learn and grow together. You'll work with some of the most fundamental data at Stripe, and use that data to help drive company-wide initiatives. We have a variety of Data Analytics roles and teams across Stripe and will seek to align you to the most relevant team based on your background. What you’ll do As an intern at Stripe you’ll work on projects across our stack that directly impact the way millions of businesses operate. You’ll own problems end to end with the support of your manager and teammates. It’s an opportunity to work alongside some of the most creative and technically rigorous data analysts and scientists in the industry. You'll partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You'll work closely with partners to extract insights from the rich and complex data at Stripe. You'll build metrics, scalable data pipelines, dashboards, and reports to inform and run the business. You'll deliver actionable business recommendations through analyses and data storytelling. Our internship program is competitive and the expectations are high. Responsibilities Analyze data and running experiments to drive impact Ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly Create metrics, reports, and dashboards to inform and run the business Extend Stripe’s metrics semantic layer Build new data assets and improve existing data assets to support decision-making, products, and business processes Assess the impact of decisions, product launches, and product improvements using business analytics and A/B testing Learn quickly by asking great questions, finding how to work with your mentor and teammates effectively, and communicating the status of your work clearly Present your work to the Data Science team, partner teams, and fellow interns Who you are Ambitious builder: You’re energized by building solutions without clear precedent and solving problems with far-reaching consequences. Successful Stripes are deeply curious, and prefer the joy of discovery to the comfort of certainty. Rigorous thinker: You appreciate that things worth doing are rarely simple. You enjoy working on problems that have never been tackled before. Adaptable problem solver: You adapt quickly and treat obstacles as opportunities. At Stripe we embrace kindness while encouraging Stripes to take measured risks and act boldly, even in the absence of consensus. Minimum requirements Enrolled in a quantitative Bachelor’s or Master's degree program (e.g. Data Analytics, Statistics, Economics, Mathematics, etc.) with the expectation of graduating in December 2027 or spring/summer 2028 Experience with SQL Proficiency with AI tools to accelerate model development, analysis, and coding Experience communicating and collaborating with multidisciplinary stakeholders in a team environment Preferred qualifications Experience writing and debugging data pipelines Demonstrated ability to evaluate and receive feedback from mentors, peers, and stakeholders via experience from previous internships or other multi-person projects Ability to learn new systems and form an understanding of those systems, through independent research and working with a mentor and subject matter experts
Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier—from solo founders to established enterprises—united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible. Though people at Stripe don’t tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many (especially the new and innovative ones), we think that Stripe is one of the very best places to learn about how the world works. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our Fraud, Losses, and Financial Crime Data Science team builds the models and data products that protect Stripe and its users from fraud, account takeover, and financial crime. We own the full fraud and loss modeling stack - from account takeover detection and card fraud classification to merchant-level loss estimation, unsupervised anomaly detection, and financial crime risk modeling. We partner with Fraud Engineering, Financial Crimes Engineering, and Risk Operations to bring these systems into production and ensure they have measurable impact on Stripe's financial integrity and user trust. What you’ll do As an intern at Stripe you’ll work on projects across our stack that directly impact the way millions of businesses operate. You’ll own problems end to end with the support of your manager and teammates. It’s an opportunity to work alongside some of the most creative and technically rigorous data analysts and scientists in the industry. You'll partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You'll work closely with partners to extract insights from the rich and complex data at Stripe. You'll build metrics, scalable data pipelines, dashboards, and reports to inform and run the business. You'll deliver actionable business recommendations through analyses and data storytelling. Our internship program is competitive and the expectations are high. Responsibilities Applying probability distributions, statistical inference, and hypothesis testing to quantify uncertainty and evaluate business outcomes Using Python or R for data analysis, data processing, visualizations, statistical modeling, machine learning, predictive analytics, automation, and implementing causal inference and experimental analyses Building, training, and evaluating predictive models across regression and classification tasks for bias-variance trade-offs and model selection Modeling temporal dependencies, seasonality, and trend decomposition to generate and evaluate time-series predictions Identifying structural patterns, clusters, and outliers in unlabeled data Deploying models in production and adjusting model thresholds to improve performance Designing, running, and analyzing complex experiments and leveraging causal inference designs Using SQL and Spark to create, transform, and analyze large datasets Learn quickly by asking great questions, finding how to work with your mentor and teammates effectively, and communicating the status of your work clearly Present your work to the Data Science team, partner teams, and fellow interns. Who you are Ambitious builder: You’re energized by building solutions without clear precedent and solving problems with far-reaching consequences. Successful Stripes are deeply curious, and prefer the joy of discovery to the comfort of certainty. Rigorous thinker: You appreciate that things worth doing are rarely simple. You enjoy working on problems that have never been tackled before. Adaptable problem solver: You adapt quickly and treat obstacles as opportunities. At Stripe we embrace kindness while encouraging Stripes to take measured risks and act boldly, even in the absence of consensus. Minimum requirements Enrolled in a quantitative PhD program (e.g. Data Science, Statistics, Economics, Mathematics, etc.) with the expectation of graduating in December 2027 or spring/summer 2028 Experience with SQL and a scientific computing language (such as Python, R, etc.) Proficiency with AI tools to accelerate model development, analysis, and coding Experience communicating and collaborating with multidisciplinary stakeholders in a team environment Preferred qualifications Experience writing and debugging data pipelines Demonstrated ability to evaluate and receive feedback from mentors, peers, and stakeholders via experience from previous internships or other multi-person projects Ability to learn new systems and form an understanding of those systems, through independent research and working with a mentor and subject matter experts
Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier—from solo founders to established enterprises—united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible. Though people at Stripe don’t tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many (especially the new and innovative ones), we think that Stripe is one of the very best places to learn about how the world works. About the team Data Science at Stripe is a vibrant community where data analysts and data scientists learn and grow together. You'll work with some of the most fundamental data at Stripe, and use that data to help drive company-wide initiatives. We have a variety of Data Analytics roles and teams across Stripe and will seek to align you to the most relevant team based on your background. What you’ll do As an intern at Stripe you’ll work on projects across our stack that directly impact the way millions of businesses operate. You’ll own problems end to end with the support of your manager and teammates. It’s an opportunity to work alongside some of the most creative and technically rigorous data analysts and scientists in the industry. You'll partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You'll work closely with partners to extract insights from the rich and complex data at Stripe. You'll build metrics, scalable data pipelines, dashboards, and reports to inform and run the business. You'll deliver actionable business recommendations through analyses and data storytelling. Our internship program is competitive and the expectations are high. Responsibilities Analyze data and running experiments to drive impact Ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly Create metrics, reports, and dashboards to inform and run the business Extend Stripe’s metrics semantic layer Build new data assets and improve existing data assets to support decision-making, products, and business processes Assess the impact of decisions, product launches, and product improvements using business analytics and A/B testing Learn quickly by asking great questions, finding how to work with your mentor and teammates effectively, and communicating the status of your work clearly Present your work to the Data Science team, partner teams, and fellow interns Who you are Ambitious builder: You’re energized by building solutions without clear precedent and solving problems with far-reaching consequences. Successful Stripes are deeply curious, and prefer the joy of discovery to the comfort of certainty. Rigorous thinker: You appreciate that things worth doing are rarely simple. You enjoy working on problems that have never been tackled before. Adaptable problem solver: You adapt quickly and treat obstacles as opportunities. At Stripe we embrace kindness while encouraging Stripes to take measured risks and act boldly, even in the absence of consensus. Minimum requirements Enrolled in a quantitative Bachelor’s or Master's degree program (e.g. Data Analytics, Statistics, Economics, Mathematics, etc.) with the expectation of graduating in December 2027 or spring/summer 2028 Experience with SQL Proficiency with AI tools to accelerate model development, analysis, and coding Experience communicating and collaborating with multidisciplinary stakeholders in a team environment Preferred qualifications Experience writing and debugging data pipelines Demonstrated ability to evaluate and receive feedback from mentors, peers, and stakeholders via experience from previous internships or other multi-person projects Ability to learn new systems and form an understanding of those systems, through independent research and working with a mentor and subject matter experts
Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier—from solo founders to established enterprises—united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible. Though people at Stripe don’t tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many (especially the new and innovative ones), we think that Stripe is one of the very best places to learn about how the world works. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our Fraud, Losses, and Financial Crime Data Science team builds the models and data products that protect Stripe and its users from fraud, account takeover, and financial crime. We own the full fraud and loss modeling stack - from account takeover detection and card fraud classification to merchant-level loss estimation, unsupervised anomaly detection, and financial crime risk modeling. We partner with Fraud Engineering, Financial Crimes Engineering, and Risk Operations to bring these systems into production and ensure they have measurable impact on Stripe's financial integrity and user trust. What you’ll do As an intern at Stripe you’ll work on projects across our stack that directly impact the way millions of businesses operate. You’ll own problems end to end with the support of your manager and teammates. It’s an opportunity to work alongside some of the most creative and technically rigorous data analysts and scientists in the industry. You'll partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You'll work closely with partners to extract insights from the rich and complex data at Stripe. You'll build metrics, scalable data pipelines, dashboards, and reports to inform and run the business. You'll deliver actionable business recommendations through analyses and data storytelling. Our internship program is competitive and the expectations are high. Responsibilities Applying probability distributions, statistical inference, and hypothesis testing to quantify uncertainty and evaluate business outcomes Using Python or R for data analysis, data processing, visualizations, statistical modeling, machine learning, predictive analytics, automation, and implementing causal inference and experimental analyses Building, training, and evaluating predictive models across regression and classification tasks for bias-variance trade-offs and model selection Modeling temporal dependencies, seasonality, and trend decomposition to generate and evaluate time-series predictions Identifying structural patterns, clusters, and outliers in unlabeled data Deploying models in production and adjusting model thresholds to improve performance Designing, running, and analyzing complex experiments and leveraging causal inference designs Using SQL and Spark to create, transform, and analyze large datasets Learn quickly by asking great questions, finding how to work with your mentor and teammates effectively, and communicating the status of your work clearly Present your work to the Data Science team, partner teams, and fellow interns. Who you are Ambitious builder: You’re energized by building solutions without clear precedent and solving problems with far-reaching consequences. Successful Stripes are deeply curious, and prefer the joy of discovery to the comfort of certainty. Rigorous thinker: You appreciate that things worth doing are rarely simple. You enjoy working on problems that have never been tackled before. Adaptable problem solver: You adapt quickly and treat obstacles as opportunities. At Stripe we embrace kindness while encouraging Stripes to take measured risks and act boldly, even in the absence of consensus. Minimum requirements Enrolled in a quantitative PhD program (e.g. Data Science, Statistics, Economics, Mathematics, etc.) with the expectation of graduating in December 2027 or spring/summer 2028 Experience with SQL and a scientific computing language (such as Python, R, etc.) Proficiency with AI tools to accelerate model development, analysis, and coding Experience communicating and collaborating with multidisciplinary stakeholders in a team environment Preferred qualifications Experience writing and debugging data pipelines Demonstrated ability to evaluate and receive feedback from mentors, peers, and stakeholders via experience from previous internships or other multi-person projects Ability to learn new systems and form an understanding of those systems, through independent research and working with a mentor and subject matter experts
Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. Stripe Apps connect Stripe with the tools businesses already use, bringing relevant data and workflows into the Stripe Dashboard and third-party systems. The Strategic Apps team owns a portfolio of integrations with enterprise systems that are critical to our users’ workflows—from quote-to-cash and support to reporting. We help users embed Stripe more deeply into the way they run their businesses. What you’ll do We’re looking for a Staff Product Manager to set the strategy and lead execution for Strategic Apps. You will own a portfolio of existing and new integrations, including those with systems such as Salesforce, and determine where Stripe should invest based on user needs, Stripe’s product and industry priorities, and market signals. You will work across Stripe and directly with external partners to deliver reliable, high-quality integrations that drive adoption and business outcomes. Own the vision, product strategy, roadmap, and success metrics for a portfolio of strategic apps, making and communicating clear trade-offs amid significant ambiguity. Identify, prioritize, and validate the highest-value user problems and integration opportunities through direct user research, ecosystem analysis, and quantitative evidence. Lead cross-functional teams across Engineering, Design, Data Science, Finance, Sales, User Support, Marketing, Partner Management, and other product teams to deliver and evolve integrations end to end. Partner with Engineering to define product requirements, technical approach, and quality standards for integrations, including APIs, documentation, edge cases, reliability, security, compliance, and ongoing maintenance. Establish feedback loops and measurement plans before launch; use product, business, and user metrics to assess efficacy, diagnose changes in performance, and continuously improve adoption, retention, and revenue outcomes. Represent Stripe’s product strategy with strategic technology partners and enterprise users, building productive relationships with product and technical counterparts and incorporating their feedback into roadmap decisions. Drive launches, beta programs, user acceptance testing, and go-to-market readiness in partnership with Marketing, Sales, Partner Management, and Support; ensure teams have the materials and operating model needed to support adoption at scale. Make and drive important cross-functional decisions, align senior stakeholders around a shared strategy, and communicate progress, risks, and outcomes clearly. Balance new feature development with investment in quality, reliability, technical debt, and foundational platform capabilities across the app portfolio. Improve how Stripe builds and operates strategic integrations by turning user, partner, and performance signals into scalable product and process improvements. Who you are Minimum requirements 8+ years of relevant product-management, engineering, or equivalent experience, including ownership of a high-quality product or feature area at scale or a major evolution of an existing product. Experience setting product strategy and driving execution across multiple cross-functional teams or a complex product area, from ambiguous problem definition through launch and iteration. Demonstrated ability to use qualitative and quantitative evidence to define success metrics, evaluate product performance, and make prioritization decisions. Strong technical judgment and fluency working with engineers on API-based products, integrations, technical constraints, and product quality. Experience engaging directly with enterprise users and external technology partners, and translating their needs into clear product decisions. Excellent written and verbal communication skills, with a track record of influencing senior stakeholders and leading through organizational boundaries. Preferred qualifications Experience with enterprise business systems and workflows, such as CRM, ERP, quote-to-cash, support, or reporting platforms; familiarity with Salesforce, Oracle, SAP, or Microsoft Dynamics is a plus. Experience building or scaling platform, ecosystem, marketplace, or partner-integrated products. Experience growing product adoption, usage, or revenue through product-led and go-to-market initiatives. Experience in payments, financial technology, or other regulated technology environments. A degree in computer science, engineering, or another technical field, or equivalent practical experience.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have an extraordinary amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Platform Sales team works with B2B software platforms to help them facilitate payments for their customers using Stripe Connect. Our users are software businesses who serve other businesses — platforms like Shopify, Treatwell, Sage, and DesignMyNight already rely on Stripe to power their payments infrastructure. As a key member of the Platforms team, you will manage and deepen relationships with a named account list while identifying new growth opportunities and finding ways Stripe can exceed expectations. What you'll do As an Account Executive (Grower), you will build partnerships between Stripe and the most innovative and fastest-growing software platforms in the world, helping them understand how Stripe's financial infrastructure can make payments a true competitive advantage for their businesses. Responsibilities Directly manage and develop a named account list, building account plans to win and expand business with upper middle market and enterprise SaaS platform companies Build and maintain key relationships with C-level executives, orchestrating the right executive touchpoints throughout the sales cycle Own the full sales cycle from lead to close for upper middle market and enterprise accounts Work with stakeholders across Engineering, Product, and Finance to lead complex product workshops and financial analyses Craft and lead complex, bespoke commercial and contractual negotiations Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models Lead and contribute to team projects to develop and refine our sales process Engage with Product and Engineering teams to help shape product strategy Who you are You are an adept salesperson and relationship manager, comfortable engaging in both business-level and technical conversations at multiple levels of an organisation — including the CEO, CFO, CTO . You have experience with upper middle market and enterprise companies, a deep understanding of the buyer journey, and the ability to lead complex, multi-party sales in a highly consultative manner. You're used to building value in competitive situations and enjoy working on products that require deep product understanding combined with technical knowledge. You're naturally analytical and enjoy exploring business models and helping users quantify their investment decisions. You're energised by prospecting and capable of independently leading a full sales cycle from start to finish — and you like to build, actively contributing to sales process development, value proposition articulation, and the creation of key tools and assets. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of sales experience selling a technical product or service, preferably at an API-first company, with a consistent track record of top performance Proven track record of leading complex, multi-party sales from inception to close in a highly consultative manner, including developing strategies and building compelling value propositions Strong listening skills and the ability to quickly become a trusted resource for decision-makers across technology and finance organisations within software companies Ability to understand complex technical problems and position Stripe's solutions to address them effectively Proven ability to lead complex negotiations involving bespoke commercial agreements Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the software landscape Fluent in English and Nordic Languages (Swedish, Danish, Finnish,Norwegian) Preferred qualifications Experience in payments or financial technology. Experience in a sales or customer-facing role at a high-growth technology company.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Startup SaaS Platform team works with European startups in one of Stripe’s must-win segments. At Stripe, SaaS platforms are companies that use Stripe to embed payments and make financial services a core part of their product. Their partnership with Stripe is vital to their business success. Examples include Shopify, Mindbody, and Lightspeed. SaaS platforms are a global priority for Stripe. Our team identifies and develops Stripe’s future strategic accounts in Europe. We identify and partner with high-potential companies, helping them leverage Stripe’s solutions to better support their users, scale globally, and create new revenue streams through monetisation of payments and financial services. What you'll do As a Grower Account Executive on the Startup SaaS Platforms team, you’ll drive Stripe’s future growth through account expansion and client retention. You’ll advise businesses on how to optimise their operations using Stripe solutions. You’ll help users understand how Stripe’s modern financial infrastructure supports their growth ambitions and provides a competitive edge for their business or product. Responsibilities Directly manage and cultivate a named list of existing user accounts, while crafting account plans to expand business and retain clients Understand users’ pain points and Stripe’s value for SaaS platform clients, proposing tailored solutions that support their long-term growth Guide clients through complex evaluations of Stripe solutions for SaaS platforms, working with cross-functional teams across Product, Risk, and Operations to move new projects through activation and adoption Develop and execute strategic programs that deepen product adoption and maximise effective utilisation across the current user base Foster executive relationships with stakeholders at existing clients to drive retention and identify expansion opportunities Work with cross-functional teams on shared initiatives that drive internal efficiency and broader business impact Contribute to Stripe’s go-to-market priority to expand the user base and optimise the renewals motion Who you are You’re a curious, well-rounded strategic seller who builds strong relationships with Stripe’s clients in this key segment. You’re comfortable owning your territory and balancing a mix of high-value, strategic deals with smaller, high-velocity deal cycles. You’re solution-oriented and adaptable, with an interest in developing yourself and getting things done. You enjoy highly technical sales cycles and working with a diverse group of internal stakeholders. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4–6+ years of experience in a client-facing or closing sales role Ability to understand complex technical ecosystems and manage complex sales cycles Experience managing projects with input from cross-functional teams Ability to build relationships with technical customers, work with a wide range of internal and external stakeholders, contribute to team success, and share knowledge Motivation to operate in a highly ambiguous and fluid environment. Preferred qualifications Prior experience in a sales or customer-facing role at a high-growth technology company Comfort interpreting and discussing API-first solutions
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper than SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward. We have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb), and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that improves global money movement. What you'll do As part of our growing Product Support team, you will be a critical driver in delivering outstanding user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, diagnostic mindset, and project management skills to improve our support systems, processes, and product quality. You will own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and driving continuous improvements. Responsibilities Analyze and troubleshoot complex technical issues through direct user interaction, using SQL to extract and interpret data alongside API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement initiatives aimed at achieving key performance metrics such as Consumer Satisfaction (CSAT), Contact Rate, and service-level compliance. Create and refine documentation to empower users to resolve issues through self-service, reducing dependency on support teams. Partner with Product and Engineering to advocate for platform improvements based on user feedback and ensure long-term product reliability. Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions. Challenge the status quo and drive innovation in user support strategies and operational processes. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues. Proficiency in SQL for data analysis and querying, with the ability to interpret datasets. Experience working with APIs. Strong problem-solving skills, with the ability to diagnose complex issues and drive them to resolution. Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress. Experience in project management, particularly in optimizing processes, workflows, or support operations. Preferred qualifications Strong data analysis skills, with a passion for interpreting data to improve decision-making. Ability to explain technical concepts to both technical and non-technical stakeholders. Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Collecting and filing sales & indirect taxes is a classic area for technology disruption. Companies selling across countries, states, and even smaller jurisdictions have to navigate through a myriad of tax rates, product-level tax exemptions, filing requirements, and registration obligations. The rules are constantly changing, and not accurately calculating and filing tax can have legal ramifications. It’s no surprise then that solving for tax compliance is a top user ask. We launched Stripe Tax as a new SaaS product in 2021 to help solve this pain point and make tax compliance as effortless as possible. The Stripe Tax CoreXP team engineers sophisticated solutions to help our merchants grow and expand with confidence and minimal friction. The team builds solutions for monitoring tax compliance requirements, and provides solutions for registering and filing taxes. What you’ll do We’re looking for software engineers who are interested in building software services and platforms that impact millions of Stripe users. You will be working alongside a diverse set of peers spanning design, product and engineering to identify, build and maintain solutions that empower thousands of merchants to grow their business with confidence. Responsibilities Operate with limited oversight and own end-to-end the delivery of projects, including independently scoping, designing, implementing, and productionizing features Collaborate with stakeholders across the organization such as product, design, infrastructure, marketing and operations Debug production issues across services and improve the team's overall operational health Develop and execute against both short- and long-term goals Establish and uphold best practices in engineering, security, and technical design Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of industry software engineering experience (does not include internships or co-ops) Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic) Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial Have the ability to communicate effectively with internal and external cross discipline stakeholders Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users Preferred qualifications Track record of working directly with customers and ability to influence product decisions Experience in integrating robustly with external systems and/or APIs Experience in both frontend and backend development
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Product Support team directly supports our largest and fastest growing users, partnering with them to grow their business. We actively seek and capitalize on opportunities to meet and exceed their service expectations, working to impress the trendsetters and remove obstacles from their path. The team is there when users need us but also there proactively - before they even realize they need support. The Critical Support team exists within Product Support to help address the most escalated user issues. This team responds to users who have sent their issue or concerns to a member of their Stripe account team or to a Stripe executive. We own the resolution of the immediate issue at hand, as well as ensuring that the factors that led to the escalation are addressed and remediated. Ultimately, these cases often shine a light on points of failures within Stripe, and the team has the opportunity to create transformative user experiences, while also helping edit Stripe to rectify the structural issues that resulted in the escalation in the first place. This is a high visibility, high impact role, with the responsibility to work with executives users and cross functional stakeholders, all while helping shape the evolution of this team. What you’ll do We are looking for a strategic leader to continue to build and lead Critical Support as Stripe’s ultimate. You will own the strategy, operating model, and cross-functional partnerships that enable Stripe to resolve the most severe and consequential user issues with urgency, judgment, and lasting impact on Stripe’s product and processes. You will equally wear a strategic and operational hat. You will lead a high performing team of escalations specialists to deliver exceptional user experiences. This team goes beyond basic troubleshooting—it's about developing a team of product and process expertise with analytical mindset and project management skills to strategically improve our support systems, processes, and product quality. You will play a key role to cultivate the happiness of their team through clear goal setting, feedback mechanism, mentoring, and advocacy within the organization. Responsibilities Guide the organization to design and deliver scalable user support by partnering effectively with cross functional stakeholders across Product, Engineering and broader teams such Sales (Go-To-Market), Risk etc as needed Co-own & drive Critical Support strategy, operating model, and multi-quarter roadmap development that meets or exceeds Stripe’s users and internal stakeholders expectations towards critical support experience Act as a trusted partner to Sales, Account Management, Product, Engineering, Risk, and executive leadership during high-stakes user situations. Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports Develop strong ties with cross-functional teams and position the Critical Support team to act as ultimate unblocking force for users as well as source of the insights on Stripe’s product and process. Set clear goals and directions, and provide regular feedback on team members’ performance Ensure team members are happy, effective, and growing in their career and new work experiences Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 8+ years of direct people management experience; including senior front line specialists and/or managers and supported them to career growth and transitions Experience leading operational teams such as product support teams (preferably in high-growth technology companies) Experience in strategizing and driving large scale operational process improvements and program management work Solid experience in stakeholder management, with the ability to influence cross-functional teams and drive progress for the team and users Strong analytical sense and track-record of making data driven decisions Skill and credibility doing the core work of a user facing team with a high bar for quality and a willingness to lead by example and get into the details of front-line work if required Strong ownership mindset and experience in driving highly complex initiatives at speed Excellent written and verbal communication skills Preferred qualifications Prior experience with Escalations, Incident Management Comfort with some technical troubleshooting Familiarity with FinTech industry and products Passion for learning new functions and features of technical products
Workplace Environments Project Manager (Europe, Middle East, and Africa) Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Environments team is part of the Workplace organization at Stripe, within the broader Finance organization. The team combines expertise in project delivery, interior design, and space planning to create welcoming, functional spaces that balance operational integrity with craft, beauty, and moments of whimsy. The team applies consistent global principles and high standards while responding to local culture, context, and user needs. The goal is to create workplaces that function intuitively, reflect Stripe, and help employees do their best work. What you'll do You'll shape and deliver workplaces across Europe, the Middle East, and Africa, leading projects that range from targeted improvements to complex fit-outs and major developments. You'll partner with regional and global teams to turn workplace strategy and standards into spaces that respond to local context and user needs. This role requires travel within Europe and occasional international travel based on project needs. Responsibilities Lead multiple workplace projects of varying sizes, complexity, and stages, with end-to-end accountability for scope, schedule, budget, risk, quality, and delivery Translate global workplace strategy, design guidelines, and operational standards into locally effective project plans and outcomes Establish project governance, including decision rights, stakeholder checkpoints, escalation paths, risk management, and concise reporting Lead technical due diligence and evaluate project constraints, delivery options, opportunities, and commercial trade-offs Partner with Workplace Design, Space Planning, Workplace Operations, Real Estate, Finance and Strategy, Information Technology and Audio Visual, Security, Legal, and other regional and global teams Select and manage external project managers, architects, engineers, contractors, furniture suppliers, and specialist consultants Ensure workplace designs function effectively and balance operational integrity with craft, beauty, and thoughtful moments of whimsy Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience directly managing workplace, commercial construction, or office fit-out projects across Europe, the Middle East, and Africa or multiple international markets Knowledge of construction delivery, including building services and mechanical, electrical, and plumbing systems, workplace technology, cost management, procurement, scheduling, and risk management Experience managing multiple projects, budgets, priorities, and external partners while maintaining a high standard of delivery Experience creating alignment across regional and global stakeholders, making informed decisions, challenging assumptions, and incorporating feedback Practical artificial intelligence literacy, including the ability to identify appropriate uses, evaluate outputs critically, and use artificial intelligence responsibly to improve the quality or efficiency of your work Preferred qualifications Experience as an in-house owner’s representative Experience reading and interpreting leases, work letters, landlord obligations, and related real estate documents Land-use or city-planning experience Facilities or workplace operations management experience Commercial kitchen and food-service programming, design, or construction experience Experience delivering projects with sustainability, wellness, accessibility, or indoor environmental quality goals
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As an Account Executive, Cross Border, Greater China, at Stripe, you'll drive future growth at Stripe by building relationships with prospective users and turning them into happy Stripe users. What you'll do As an Account Executive, Cross Border, Greater China, at Stripe, you'll drive future growth at Stripe by building relationships with prospective users and turning them into happy Stripe users. You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with mid-market and enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally curious and enjoy digging into business models and helping businesses quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building—you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets. If you're motivated, smart, persistent, and a great teammate, we want to hear from you. Responsibilities Own a named account list and develop account plans for winning and expanding business with mid-market and enterprise companies in the Greater China region Develop outbound strategies to create and nurture opportunities Own the full sales cycle from lead to close for upper-middle-market and enterprise companies Develop relationships with executive stakeholders at new and existing clients Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses Lead and contribute to team projects to develop and refine our sales process Engage with Product and Engineering teams to help drive product strategy Build a compelling partner strategy for your key accounts, engage with the channel team and lead the joint sales approach Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of software sales experience selling to large users in the Greater China market, preferably at a technology company, with a track record of top performance Ability to understand the Stripe API and build great relationships with highly technical customers Ability to understand complex requirements and craft custom solutions Strong problem-solving and quantitative capabilities including comfort with basic modeling High professional fluency in Mandarin and English, as the role involves working with users within the Greater China region Deep understanding of the China cross-border business landscape Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology Preferred qualifications Prior experience at a growth-stage internet or software company
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Data Science at Stripe is a vibrant community where data analysts and data scientists learn and grow together. You'll work with some of the most fundamental data at Stripe, and use that data to help drive company-wide initiatives. We have a variety of Data Analytics roles and teams across Stripe and will seek to align you to the most relevant team based on your background. What you'll do In this role, you'll partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You'll work closely with partners to extract insights from the rich and complex data at Stripe. You'll also work with leaders to translate business needs into data problems. You'll build metrics, scalable data pipelines, dashboards, and reports to inform and run the business. You'll deliver actionable business recommendations through analyses and data storytelling. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements MS or MA plus 6 years, or BS or BA plus 8 years, of full-time experience exclusive of internships in Business Intelligence Engineering, Data Analyst, and Business Analyst roles Proficiency in SQL Proven ability to manage and deliver on multiple projects with great attention to detail Ability to clearly communicate results and drive impact Ability to design, implement, and maintain data pipelines and dashboards to generate actionable insights based on stakeholder requirements Experience collaborating with cross-functional teams to deliver strategic insights, benchmarks, and analyses that provide recommendations Ability to enable stakeholders and partners by building self-service tooling and providing training to empower stakeholder teams to be data literate and self-sufficient in autonomous reporting capabilities Preferred Qualifications Prior experience at a growth-stage internet or software company Experience with distributed data frameworks like Spark to write and debug data pipelines Good understanding of development processes and best practices like engineering standards, code reviews, and testing Strong statistical knowledge Working knowledge of Python Experience creating leadership-level reporting, such as QBRs and MBRs Proficiency with AI tools to accelerate model development, analysis, and coding
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Accounting Team is responsible for understanding and telling Stripe’s financial story and shaping our collective understanding of how Stripe is performing as a business. Our primary focus is maintaining a well-controlled environment that effectively supports corporate governance, financial reporting and disclosure requirements. We advise and enable Stripe to grow. We operate in a fast-paced environment and collaborate significantly with cross-functional and international teams. What you’ll do Stripe is seeking an Accounting leader to join its world class Accounting team and help us scale for the future, in a fast-paced environment that’s growing rapidly. In this role you will support all aspects of our equity programs, leveraging your technical expertise with US GAAP, to quickly identify accounting implications and impacts to our cross-functional stakeholders. In addition, you will support our financial, regulatory and internal reporting processes, financial systems, and related internal controls. Responsibilities Build scalable accounting processes to support global growth Identify, recommend, and implement process and automation improvements, including use of artificial intelligence Plan and perform monthly and quarterly close activities, including journal entries, balance sheet reconciliations, variance analyses, financial reporting deliverables, and analytical reviews with a focus on Equity and Stock Based Compensation Produce internal management analyses and reporting Support external audit processes Partner with teams such as Internal Systems, Finance and Strategy, Treasury, Global Equity Management, Tax, and Legal to determine and operationalize the accounting implications of new business initiatives and transactions Research and prepare technical accounting documentation with a focus on Equity (ASC 505) & Stock Based Compensation (ASC 718) Design, implement, and execute efficient internal control procedures Develop and maintain accounting policies and procedural documentation Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of relevant public accounting and/or industry experience B.A. or B.S degree in Accounting or Finance (CPA strongly preferred) Fluency in U.S. GAAP and ability to research complex accounting issues Excellent communication and organizational skills, both written and verbal Strong knowledge of Excel Demonstrated experience partnering with cross-functional stakeholders Experience with internal controls (design, implementation and execution) Demonstrated history of taking on various types of challenging projects and producing results Solution-oriented mindset with enthusiasm for establishing best practices Strong attention to detail and have a high degree of accuracy Preferred qualifications Knowledge of (or experience in) the technology or payments industry Experience with Oracle, Shareworks, and/or Workiva
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Experimental Projects team quickly tests new product opportunities for Stripe. We work on brand-new, zero-to-one problems by building prototypes, talking with users, analyzing what we learn, and iterating rapidly. The team operates across a broad range of problem spaces. Rather than optimizing a single mature product area, you’ll help determine whether new ideas can solve meaningful user problems and become valuable products for Stripe. We’re looking for a Data Scientist who enjoys building, has a strong bias for action, and is comfortable moving from an ambiguous question to a practical test. Responsibilities Use data to identify, evaluate, and shape new product opportunities. Partner with engineers and product managers to build and test early product concepts. Develop analyses, models, experiments, and prototypes that help the team learn quickly. Talk with users and combine qualitative insights with quantitative evidence. Define success measures for new ideas and assess whether early results support further investment. Work across several new problem areas, adapting your approach as priorities and evidence change. Communicate findings clearly, including uncertainty, tradeoffs, and recommended next steps. Help establish analytical foundations for projects that may grow into larger product areas. What you'll do You’ll partner closely with product managers, engineers, designers, and other cross-functional partners to explore new product opportunities. You’ll use data science throughout the discovery and development process, from identifying promising problems and shaping hypotheses to building early solutions and evaluating results. Your work may include product analytics, experimentation, statistical modeling, machine learning, causal inference, and rapid prototyping. The specific methods will depend on the opportunity. Success in this role requires choosing the right level of analytical rigor for each stage, working quickly when evidence is limited, and turning what you learn into clear recommendations about what the team should build or test next. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Location Requirement San Francisco CA, Seattle WA or New York, NY preferred (50% in office - hybrid) Minimum requirements PhD with 3+ years, MS or MA with 6+ years, or BS or BA with 8+ years of data science or quantitative modeling experience Proficiency in SQL and a computing language such as Python or R. Ability to effectively work both independently and with cross-disciplinary teams, including engineering and finance, to deliver impactful results. A demonstrated ability to manage and deliver on multiple projects with a high attention to detail. Solid business acumen and experience in synthesizing complex analyses into actionable recommendations. A track record of building relationships with and influencing the decisions of senior technical leadership. A builder's mindset with a willingness to question assumptions and conventional wisdom. Proficiency with artificial intelligence tools to accelerate model development, analysis, and coding. Preferred qualifications Strong knowledge and hands-on experience in several of the following areas: machine learning, statistics, optimization, product analytics, causal inference, and experimentation Experience deploying models in production and adjusting model thresholds to improve performance Experience designing, running, and analyzing complex experiments or using causal inference methods A builder’s mindset and willingness to question assumptions and conventional wisdom Experience working on ambiguous, zero-to-one problems and turning early evidence into practical decisions A strong bias for action, including the ability to identify the fastest credible way to test a hypothesis Comfort moving across different problem spaces and learning unfamiliar domains quickly Experience with distributed tools such as Spark or Hadoop A PhD or MS in a quantitative field, such as statistics, engineering, mathematics, economics, quantitative finance, science, or operations research
This role is intended for current high school students graduating in 2027 or later. Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier, from solo founders to established enterprises, united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible. Though people at Stripe do not tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many, especially the new and innovative ones, we think that Stripe is one of the very best places to learn about how the world works. What you’ll do This is a small, selective internship for exceptional high school students and recent graduates whose technical work already stands out well beyond what we typically see at this stage. We are not looking for potential or credentials alone. We are looking for students who can show, through what they have built, researched, or contributed, that they are ready to do substantive engineering work with a Stripe team. You will spend 12 consecutive weeks between May and August working in person from Stripe’s San Francisco or Seattle office on a scoped engineering project. You will own a problem end to end with support from your manager and teammates, contribute to Stripe’s codebase, and learn how engineers build reliable systems used by millions of businesses. Recent Stripe intern projects include expanding Payments Foundation Model capabilities to improve generalized anomaly detection, building more approachable fraud controls, creating safer payouts, and developing user-facing solutions that prevent costly pricing mistakes and make merchant checkout setup easier. You will work alongside Stripe’s collegiate interns and full-time employees. That means participating in the same team environment, learning how engineers at different stages approach technical decisions, and building relationships across the broader Stripe community. This is not a trainee or classroom-based program. You will receive support from your manager and teammates, but you will be expected to contribute to your team’s work, learn quickly, communicate clearly, ask strong questions, and produce work that holds up under technical review. As with Stripe’s collegiate internships, strong performance may lead to consideration for future opportunities at Stripe, including full-time employment for interns who meet the relevant eligibility and hiring requirements. Future opportunities are not guaranteed and will depend on individual performance and Stripe’s hiring needs. Responsibilities Participate fully in the team you join, including team discussions, decisions, and the technical design process. Write, test, and document software intended for production use by Stripe teams and users. Give and receive technical feedback through code reviews and design discussions. Collaborate with engineers and cross-functional partners to seek and incorporate feedback. Learn unfamiliar systems through independent research and close work with your manager, mentor, teammates, and subject matter experts. Communicate the status of your work clearly, including progress, risks, open questions, and where you need help. Use current AI development tools thoughtfully while applying rigorous judgment to review, refine, test, and validate outputs. What We Look For We don't have a test score threshold. We look for people who have already started acting like the engineers and operators we most admire. Ambitious builder: Y ou are energized by building solutions without a clear precedent and working through difficult technical problems. You can point to technical work that shows unusual initiative, depth, or originality for someone at your stage. Rigorous thinker: You care about whether your work is correct, not just whether it runs. You test your assumptions, examine edge cases, and can explain the choices you made. Adaptable problem solver: You learn quickly, respond well to feedback, and keep making progress when the path is unclear. Collaborative teammate: You communicate clearly, treat others with kindness, and know when to work independently and when to ask for help. Minimum requirements Currently enrolled in high school, or graduating from high school before the internship begins. Available to work full-time and in person from Stripe’s San Francisco or Seattle office for 12 consecutive weeks during a mutually agreed period between May and August 2027. We cannot accommodate remote participation, a shorter internship, or breaks within the 12-week period. Experience programming through independent projects, research, coursework, competitions, open source contributions, a startup, or another setting. We work mostly in Ruby, Java, JavaScript, Go, and Scala. We believe new programming languages can be learned when the fundamentals are strong. Evidence of exceptional technical achievement for your stage. This could include a product or system you built, a substantial open source contribution, original research, meaningful work at a startup, advanced competition performance, or another body of work that demonstrates comparable depth and ownership. Ability to explain your individual contribution to the work you submit, including the problem, technical decisions, tradeoffs, testing, feedback, and what you would improve. Experience working with others on a technical project and incorporating feedback from peers, mentors, teachers, users, or collaborators. Ability to learn unfamiliar systems through independent research and work with a mentor or subject matter expert. Clear written and verbal communication. Ability to meet the employment eligibility, minimum age, and documentation requirements for the role’s location by the internship start date. Final language is subject to Legal review. Preferred qualifications One or more areas of deeper technical knowledge, such as frontend, backend, infrastructure, data, machine learning, security, or developer tools, balanced with strong general programming fundamentals. Experience writing high-quality pull requests, tests, technical documentation, or design notes. Familiarity navigating an unfamiliar codebase or contributing to a multi-person project. A record of sustained technical work over time, not only one-time awards or credentials. Curiosity about how businesses operate and how software can improve the conditions for economic growth. What to submit A resume or short summary of your technical experience. In that summary please include one or two examples of your strongest work, such as a repository, live product, technical paper, research abstract, competition submission, or project write-up. Private work may be described without sharing confidential material. For each example, a short explanation of the problem, what you personally contributed, the hardest technical decision, how you tested the work, and what you learned. Optional: High school transcript, standardized test scores. Please note that this is an hourly position with a pay rate of $60 per hour.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of the Stripe risk strategy. What you'll do Stripe is hiring a people leader to run our Fraud Operations Center in Bangalore. You'll lead leaders and senior operators responsible for core fraud investigations and complex, high-impact investigations. You'll be accountable for operational excellence across fraud review workflows—setting the operating cadence, defining and evolving team metrics, strengthening quality and consistency of decision-making, and scaling processes through tooling and vendor partnerships. This role is both strategic and hands-on: you'll stay close to day-to-day fraud workflows, regularly reviewing cases and serving as an escalation point and decision-making resource for the team. Responsibilities Lead the Bangalore Fraud Operations Center by managing team leads and senior associates, setting clear expectations, coaching performance, and building a high-judgement culture rooted in strong decisioning and customer empathy Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud and Risk stakeholders Establish and run the operating system for the org, including goal setting, team cadences, SOPs, change management, queue health, SLAs, QA programs, calibration, and readiness for new products and markets Define, develop, and represent key operational and risk metrics for the Bangalore center (through dashboards and recurring readouts), translating data into actions and priorities Drive process development and continuous improvement through root cause analysis, defect reduction, policy adherence, and consistency across reviewers and teams Partner with other Risk teams to evolve fraud tooling and workflows (manual and automated actioning), including safe rollout and measurement of changes Support outsourcing relevant workflows by identifying transition candidates, designing and standardizing processes for handoff, and supporting training as needed Own staffing models, capacity planning, scheduling, hiring plans, onboarding, and training strategy to meet business needs while maintaining a high bar for quality and user experience Maintain close 'floor' engagement by regularly diving into cases, reviewing decisions, supporting frontline judgment, and ensuring feedback loops translate into measurable improvements Partner with recruiting to define role profiles and interview loops, drive bar-raising hiring decisions, and build a diverse team Own career development and succession planning, team health and engagement Build a great culture, a destination workplace, fostering our values, serving as a beacon of the Stripe user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Experience leading cross-functional initiatives and driving change through ambiguity, including new workflows for new products, markets, or emerging fraud patterns Experience leading fraud, risk, trust and safety, or investigations operations in a high-scale environment, including managing managers and team leads An ability to partner effectively with internal globally distributed stakeholders and lead internal teams and vendors Proven ability to define and operationalize metrics (e.g., accuracy and quality, SLAs, throughput, loss outcomes, appeals and rework, user friction) and use data to drive priorities Comfort working across detection systems and manual and automated actioning systems, with the ability to translate operational needs into product and engineering requirements Strong operational background, including new process launches, service delivery, and building operating models Excellent written and verbal communication skills, including presenting in operational reviews and representing the team in high-pressure escalations in English Skill and credibility doing the core work of a user-facing team with a high bar for quality, and a willingness to lead by example 7+ years of direct people management experience, including performance management, coaching, and mentoring Experience with payments, risk, compliance, or financial industry operations Preferred qualifications Demonstrated ability to run an operations center, including capacity planning, scheduling, queue management, performance management, and quality programs Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks, with the ability to independently review cases and guide frontline judgment Experience scaling or transforming fraud review operations through process redesign, tooling improvements, and vendor partnerships Experience with payments risk (CNP and card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact Strong analytics proficiency (building and owning dashboards, querying data directly) and comfort partnering deeply with data science and engineering Experience operating in a global, follow-the-sun model and partnering across time zones
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Platform Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. Platforms already using Stripe include Shopify, Lightspeed and Mindbody. As a key member to the Stripe Platforms team, you will manage and elevate relationships with a named account list while identifying new growth opportunities and ways Stripe can exceed expectations. If you’re motivated, smart, persistent, and a great teammate, we want to hear from you! What you’ll do As an Account Executive (New Business), you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses. Responsibilities Directly manage and nurture a named account list and develop account plans for winning and expanding business with upper middle market and enterprise companies Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models Develop outbound strategies to create and nurture opportunities Own the full sales cycle from lead to close for upper middle market and enterprise companies Develop relationships with executive stakeholders at new and existing clients Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses Lead and contribute to team projects to develop and refine our sales process Engage with Product and Engineering teams to help drive product strategy Who you are You are an adept salesperson and relationship manager capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with upper middle market and enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets. If you’re motivated, smart, persistent, and a great teammate, we want to hear from you! Minimum requirements 5+ years of sales experience, preferably selling a technical product, with a track record of top performance Extensive experience directly selling a technology product or service, preferably at an API-first company, with a record of top performance A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and applying value proposition Great listening skills and ability to quickly become a trusted resource for decision-makers across technology and finance orgs within software companies An ability to understand complex technical problems and understand how Stripe’s solutions can address them A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal Strong presentation skills Proven ability to lead complex negotiations involving bespoke commercial agreements Superior verbal and written communication skills Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the space Experience in or excitement in learning about financial technology infrastructure Fastidious approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly/quarterly basis and communicating them in a succinct manner Payments experience is preferred