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At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re hiring a Product Marketing Manager to help shape how Linear’s products are brought to market and understood by customers. This role sits at the intersection of Product, Engineering, Design, CX, Sales, and Marketing, and is responsible for turning technically sophisticated product work into clear narratives, strong launches, and high-quality customer-facing experiences. You’ll go deep on the product, define positioning and messaging, and drive execution across the surfaces that matter most—from in-product copy and changelogs to enablement, documentation inputs, email, and launch communications. This is a hands-on role for someone who combines product judgment, excellent writing, and strong cross-functional leadership. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America and the United Kingdom. You can work from anywhere within these regions. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Develop positioning, messaging, and core narratives for feature releases, key launches, and strategic product narratives Partner closely with Product management, Engineering, and Design to refine how products are presented across in-product and external surfaces Create and coordinate launch deliverables such as changelogs, demos, enablement materials, email, social copy, and go-to-market communications Equip Sales, CX, and other customer-facing teams with the context and materials they need to communicate new launches effectively Bring customer insight, product understanding, and market context back into product and launch decisions What we’re looking for Exceptional writing and editorial judgment, with the ability to make complex ideas feel clear and compelling Strong positioning and messaging skills grounded in customer problems, product truth, and differentiation Great project management skills and ability to track large amounts of detail. Comfort going deep on product details and building credibility with Product, Engineering, and Design Strong judgment, ownership, and the ability to operate autonomously while maintaining a high quality bar What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: Competitive salary and equity Employee-friendly equity terms including early exercise in the US and extended exercise windows Daily meal and coffee stipend on every workday Paid co-working space or desk Health coverage (based on country requirements) 5 weeks paid vacation, plus local statutory holidays 4 months paid parental leave Paid month off after 4 years & every 2 years thereafter Regular team events and off-sites Remote-first with no required commute Learn how we think and work A story about our mission: Read Me How we work: Designing remote work at Linear How Linear uses Linear: How our Customer Experience team works in Linear A video series: Conversations on Quality Building our teams: Why and how we do work trials at Linear Our recent tender offer: Sharing Linear’s growth with the people building it Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. A note on recruitment fraud: all official Linear hiring communication comes from an @ linear.app email address, and all open roles are listed at linear.app/careers . We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app .
About the Team OpenAI is building Procurement of the future: one that uses AI-enabled systems, clean data, and scalable processes to help the business absorb increasing complexity, speed, volume, and throughput while enabling teams across OpenAI to operate more strategically and at greater scale while managing risk responsibly. The Procurement Operations team supports the operational flow of purchasing across OpenAI, helping teams turn business needs into complete, policy-aligned, and executable procurement activity. We partner across Procurement, Finance, Legal, Security, Accounting, Accounts Payable, Systems, and business teams to improve how requests, suppliers, purchase orders, approvals, data, documentation, and downstream handoffs move through our systems. As OpenAI scales, we are building procurement operations that can absorb increasing complexity without adding unnecessary friction. That means using AI thoughtfully, simplifying where we can, strengthening operating discipline where we must, and continuously improving how our stakeholders experience procurement. About the Role We are hiring two Senior Managers, Procurement Operations to manage the operational backbone of how OpenAI turns requests into committed, controlled, and payable spend. One role will focus on Technology categories, and the other will focus on Corporate Services categories. These roles are not removed from the work. You will be expected to review requests in the system, make or guide request and PO updates, resolve operational issues, and use that firsthand view to identify what needs to change. You will push the envelope without losing the thread on risk, staying close enough to the details to understand where friction, ambiguity, and control gaps show up. You will help improve procurement outcomes across intake, purchase requests, PO quality, supplier coordination, approval workflows, documentation, service delivery, and downstream financial handoffs. You will oversee and improve operating effectiveness across existing controls and lifecycle processes, using data, AI-enabled tools, automation, and strong judgment to reduce friction while improving compliance, accountability, and speed. What we’re looking for: We’re looking for someone who can both operate and improve the system. This person will be hands-on in procurement operations while helping build the next version of how the work gets done: clearer standards, stronger operating discipline, cleaner data, smarter workflows, and more AI-enabled ways of working. The right person brings critical thinking, strong relationship management, high attention to detail, and the ability to see patterns across requests, stakeholder friction, system gaps, and risk signals. They can help move Procurement Operations toward a more scalable, exception-based operating model without losing speed or control. You bring: 7+ years of procurement operations, P2P, sourcing operations, finance operations, supply chain operations, business operations, or related experience in a fast-moving environment. High AI fluency, with demonstrated ability to use AI tools to improve how work gets done, reduce manual effort, strengthen analysis, improve documentation, and create scalable operating leverage. Experience leading cross-functional operational programs with measurable improvements in service quality, operating effectiveness, cycle time, compliance, or stakeholder experience. Advanced procurement operations judgment and the ability to independently resolve complex tasks while knowing when to seek guidance on higher-risk issues. Strong understanding of how procurement decisions affect downstream financial outcomes, supplier experience, accounting accuracy, invoice readiness, commitment visibility, and business velocity. Strong systems orientation, with experience using procurement, ERP, intake, ticketing, supplier, or workflow tools such as Zip, Oracle, Coupa, SAP, NetSuite, Jira, ServiceNow, or similar platforms. High attention to detail and a strong sense of ownership for documentation quality, fiscal controls, audit readiness, and operating discipline. Ability to identify patterns in operational issues and translate them into better processes, standards, workflows, and system improvements. Practical judgment around AI adoption: knowing where AI can accelerate work, where human review matters, and how to build trust in new ways of working. Comfort working across Procurement, Finance, Legal, Security, Accounting, Accounts Payable, Systems, and business stakeholders. Clear communication skills and the ability to explain tradeoffs between speed, control, policy, and risk in a practical, enablement-focused way. Ability to operate in ambiguity, bring structure to evolving processes, and raise the bar as the business scales. In this role, you will: Lead cross-functional procurement operations programs that support business priorities and functional strategy. Own end-to-end execution of complex procurement operations initiatives across intake, request review, request updates, PO creation, PO maintenance, supplier coordination, approvals, documentation, and downstream handoffs. Review requests in procurement systems, make or guide request and PO updates, resolve operational issues, and use those patterns to improve how the lifecycle works. Design scalable processes, metrics, operating cadences, control checkpoints, and AI-enabled workflows that reduce friction while improving compliance, accountability, and operating effectiveness. Identify recurring operational issues, separate symptoms from root causes, and build systems, playbooks, or process improvements that prevent repeat problems. Partner with business stakeholders to clarify requirements, resolve blockers, and keep procurement activity moving with the right level of control. Balance urgent business needs with policy requirements, approval controls, auditability, financial accuracy, and responsible risk management. Improve service delivery and operating leverage in measurable ways, including cycle time, PO quality, exception rates, documentation completeness, invoice readiness, commitment visibility, and close readiness. Work closely with Procurement, Finance, Legal, Security, Accounting, AP, and Systems teams to improve handoffs, governance, reporting, and stakeholder experience. Build practical documentation, SOPs, playbooks, dashboards, templates, self-service guidance, and intake logic that make procurement easier to navigate. Influence stakeholders without formal authority, driving alignment through clear communication, sound judgment, and strong relationships. Mentor peers and junior teammates by raising execution quality, sharing context, and modeling thoughtful decision-making in ambiguous situations. You might thrive in this role if you: Are energized by challenging current ways of working and building better operating models without creating unnecessary process. Are already using AI tools to improve quality, speed, analysis, documentation, or decision support. Care about creating clean, scalable foundations that allow teams to move faster with more confidence. Enjoy turning operational complexity into clear standards, better workflows, stronger operating discipline, and smarter systems. Are comfortable being hands-on while also improving the system, process, and operating model around the work. Can balance a high bar for accuracy, risk management, and control with a practical, enablement-focused approach to helping the business move quickly. Operate with ownership, humility, and a builder mindset. You improve the system, strengthen operating discipline, and make the work easier for others to execute well. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re hiring a Product Marketing Manager to help shape how Linear’s products are brought to market and understood by customers. This role sits at the intersection of Product, Engineering, Design, CX, Sales, and Marketing, and is responsible for turning technically sophisticated product work into clear narratives, strong launches, and high-quality customer-facing experiences. You’ll go deep on the product, define positioning and messaging, and drive execution across the surfaces that matter most—from in-product copy and changelogs to enablement, documentation inputs, email, and launch communications. This is a hands-on role for someone who combines product judgment, excellent writing, and strong cross-functional leadership. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America and the United Kingdom. You can work from anywhere within these regions. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Develop positioning, messaging, and core narratives for feature releases, key launches, and strategic product narratives Partner closely with Product management, Engineering, and Design to refine how products are presented across in-product and external surfaces Create and coordinate launch deliverables such as changelogs, demos, enablement materials, email, social copy, and go-to-market communications Equip Sales, CX, and other customer-facing teams with the context and materials they need to communicate new launches effectively Bring customer insight, product understanding, and market context back into product and launch decisions What we’re looking for Exceptional writing and editorial judgment, with the ability to make complex ideas feel clear and compelling Strong positioning and messaging skills grounded in customer problems, product truth, and differentiation Great project management skills and ability to track large amounts of detail. Comfort going deep on product details and building credibility with Product, Engineering, and Design Strong judgment, ownership, and the ability to operate autonomously while maintaining a high quality bar What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: Competitive salary and equity Employee-friendly equity terms including early exercise in the US and extended exercise windows Daily meal and coffee stipend on every workday Paid co-working space or desk Health coverage (based on country requirements) 5 weeks paid vacation, plus local statutory holidays 4 months paid parental leave Paid month off after 4 years & every 2 years thereafter Regular team events and off-sites Remote-first with no required commute Learn how we think and work A story about our mission: Read Me How we work: Designing remote work at Linear How Linear uses Linear: How our Customer Experience team works in Linear A video series: Conversations on Quality Building our teams: Why and how we do work trials at Linear Our recent tender offer: Sharing Linear’s growth with the people building it Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. A note on recruitment fraud: all official Linear hiring communication comes from an @ linear.app email address, and all open roles are listed at linear.app/careers . We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app .
Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role Notion is looking for a Recruiting Program Manager to help design, build, and scale the systems and programs that power how we hire. This is a role for someone who moves fast, takes ownership, and doesn't wait to be told what to do — someone who operates with both strategic altitude and operational precision, and knows how to bring clarity and momentum to complex cross-functional work. We're at an inflection point in how we think about recruiting at Notion, and this role sits at the center of it. You'll partner closely with Recruiters, Recruiting Operations, People Operations, and senior leadership to drive some of our highest-priority initiatives — building the programs and processes that define how Notion finds, evaluates, and brings in exceptional talent. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve The scope of this role will evolve with the team's highest priorities. Some examples of what you might work on: Interviewer systems and efficacy — design the systems, structures, and standards that make Notion's interviewing reliably great: how we train interviewers, how we measure their effectiveness, how we calibrate quality over time, and how we continuously raise the bar; this includes programs like Interviewer 101, Hiring Manager Training, and functional interviewer certifications tailored to specific teams Interviewer pool health — own the systems and strategy behind how we maintain a healthy, well-mapped interviewer pool, manage AI and experimental interview formats, and keep quality high at scale Recruiting team onboarding and enablement — build and run programs that get new recruiters up to speed quickly and keep the team operating at a high level Specialty hiring programs — provide program management support for specialized hiring motions like internal mobility, M&A integration, and other high-priority strategic initiatives Cross-functional playbooks and infrastructure — build the processes, communications, and coordination frameworks that help Recruiting run with more consistency, clarity, and scale Skills You'll Need to Bring 5+ years of relevant experience in program management, recruiting operations, or a highly cross-functional role in a fast-moving environment High agency — you move fast, take ownership end-to-end, and don't wait for perfect information or explicit direction to get started. Ambiguity doesn't scare you. Builder mentality — you're most energized when creating something new or improving something that doesn't yet work well Strong AI skills — think beyond generative AI. We're looking for folks with hands-on experience building custom agents, skills, etc and have taught them to others. You're genuinely excited about using AI to change how a core business function works Strong project management skills — you can lead complex initiatives from scoping through execution, managing stakeholders, timelines, and competing priorities along the way; you're equally comfortable driving short-term sprints and stewarding long-range programs that evolve over months or years Proven ability to operate with discretion and high judgment on sensitive or high-profile work Strong analytical instincts — you use data to evaluate program health, spot patterns, and make informed decisions Outstanding written and verbal communication — you tailor your message to the audience and create clarity across all levels of the organization Nice to Haves Experience with recruiting program management workstreams through different stages of recruiting evolution You use Notion and love it — you get what we're building Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $140,000 - $195,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy and NYLL 144 . #LI-Onsite A Note on AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. Equal Opportunity & Accommodations We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
About the Team The Legal team is building the next generation of AI-powered products and experiences for the legal industry. We are exploring how advanced AI systems can transform legal workflows, improve access to information, and enable legal professionals and organizations to work more effectively. As a founding member of the Legal engineering team, you will help define the technical foundation for this new product area from the earliest stages. You’ll operate at the intersection of AI, product, and real-world legal workflows—identifying opportunities, building prototypes, and turning emerging ideas into scalable products that can create meaningful impact. We operate with a startup-like mindset inside OpenAI: small teams, rapid iteration cycles, and a willingness to explore bold ideas, learn quickly, and adapt based on user feedback. Our goal is to build products that meaningfully improve how legal professionals work while leveraging OpenAI’s cutting-edge models and infrastructure. About the Role As a Founding Full-Stack Software Engineer on the Legal team, you will help imagine, build, and scale new AI-powered products for the legal industry. You’ll work across the stack to design intuitive user experiences, build robust backend systems, and create the foundations for products used by legal professionals and organizations around the world. You’ll have significant ownership from the earliest stages—working closely with product, design, research, and go-to-market partners to understand customer needs, shape product direction, and deliver high-impact solutions. This includes rapidly prototyping new concepts, building production-quality applications on top of OpenAI’s platforms, and developing new technical approaches when existing systems are not sufficient. We’re looking for engineers who thrive in ambiguity, have strong product instincts, and enjoy building from 0→1. You should be comfortable moving quickly, making thoughtful technical decisions, and taking ownership across the entire product lifecycle—from initial exploration through launch and scale. In this role, you will: Build and ship full-stack products that leverage OpenAI models to solve complex problems in legal workflows. Own projects end-to-end, from early prototypes and technical exploration through production deployment and iteration. Design and develop intuitive user experiences across frontend and backend systems. Build scalable, reliable systems on top of OpenAI’s internal platforms and APIs while contributing new technical foundations where needed. Partner closely with product managers, designers, researchers, applied AI teams, and customers to identify opportunities and translate insights into impactful products. Rapidly prototype and experiment with new AI capabilities, using real-world feedback to guide product decisions. Develop a deep understanding of legal workflows, customer needs, and industry challenges to inform technical strategy. Help establish engineering culture, technical standards, and product practices as an early member of the team. Learn from and contribute alongside deeply experienced engineers while fostering a high-trust, inclusive, and candid team environment. You might thrive in this role if you: Have 6+ years of professional software engineering experience. Have built and shipped full-stack applications end-to-end, from early prototypes through production systems. Are excited by ambiguous, open-ended problems and can turn broad ideas into shipped products. Have strong frontend and backend engineering skills and enjoy working across the stack. Are comfortable moving quickly, iterating based on feedback, and making pragmatic technical decisions. Have strong product instincts and enjoy collaborating directly with users and cross-functional partners. Are energized by emerging AI capabilities and the opportunity to rethink how software is built. Learn quickly, pick up new technologies as needed, and choose the right tools to solve problems effectively. Thrive in small, high-ownership teams where engineers have significant influence over product direction and technical strategy. Welcome direct, constructive feedback and offer the same to others with clarity and respect. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team The Core Models team shapes how our models interact with people. We view the model as the product itself, aiming for intuitive experiences that exceed user expectations and feel like magic. About the Role As a Model Designer, you’ll have an outsized impact on how our models interact and resonate with users. You’ll strike a delicate balance between maximizing the model’s capabilities, reading in between the lines in user queries to understand how best to help, and upholding user trust. We’re looking for people who are passionate about the intersection of design, technology, and user experience — and are up for the challenge of defining new human-AI interaction paradigms. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you’ll join a small team in evolving and expanding the model design function. You will: Collaborate closely with researchers to understand, predict, and design model behavior. Partner with product managers and designers across the company to ensure a cohesive voice and approach. Proactively identify ways to improve our models based on product sense, user feedback, quantitative insights, and the research roadmap. Come up with creative strategies for collecting high-quality data. Do whatever needs to be done to make our models better. You might thrive in this role if you: Possess exceptional taste, creativity, and writing skills, allowing you to craft responses that delight users. Don’t mind ambiguity — you’re happy to throw yourself into a new, unfamiliar environment, build relationships, define a problem, and make progress. Love experimentation, and are willing to test and reject new ideas when the results don’t pan out. Exhibit high levels of empathy and self-awareness required to serve everyone in the world. Enjoy tackling profound and often philosophical questions while always driving towards clarity. Demonstrate technical intuition to learn how changes in data can affect overall model behavior. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems. You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams. The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will: Build the end-to-end safety and risk operating model for new consumer hardware, from early requirements through launch and early-life operations. Define incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards. Develop operational playbooks for product-safety incidents, critical escalations, safety advisories, corrective actions, and other high-risk events. Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation. Translate safety and operational needs into requirements for tooling, case management, data access, monitoring, logging, and automation. Establish clear ownership boundaries across Product, Engineering, Legal, Privacy, Product Policy, Support, Product Quality, and other operational partners. Build launch-readiness plans, tabletop exercises, training, quality controls, reporting, and post-launch monitoring. Use operational data, customer signals, product telemetry, and case outcomes to identify patterns and improve upstream products and systems. Determine where AI and automation can improve triage, evidence assembly, consistency, and response while preserving appropriate human judgment. Stand up priority workflows, operate them through launch and early-life stabilization, and transition them into durable homes across USRO and partner teams. You Might Thrive in This Role If You: Have 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field. Have built a complex safety or risk program from an ambiguous starting point through launch and scaled operation. Understand the realities of handling high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations. Can translate product, engineering, legal, privacy, and policy constraints into workflows that operational teams can execute. Are technically fluent and can reason through data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes. Use data to assess workflow health, identify emerging patterns, evaluate quality, and make risk-based decisions. Can establish clear accountability across teams with overlapping responsibilities and different risk tolerances. Know how to balance launch speed with safety controls, monitoring, rollback criteria, and longer-term system development. Communicate clearly with operational, technical, legal, and executive audiences when evidence is incomplete or tradeoffs are difficult. Are highly practical and willing to build the workflow, not only define the strategy. Experience supporting consumer hardware, connected devices, or other products used in shared environments. Experience with product-safety investigations, recalls, field failures, safety advisories, or hazardous-product handling. Experience designing workflows involving privacy-sensitive sensor, diagnostic, media, or household data. Familiarity with warranty, repair, reverse logistics, identity recovery, fraud, or ownership disputes. Experience building vendor training, quality-assurance, incident-response, or specialist-review programs. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . 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