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About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is seeking Software Engineers to join our Observability team within the Infrastructure organization. The Observability team owns the monitoring and telemetry infrastructure that every engineer and researcher at Anthropic depends on—from metrics and logging pipelines to distributed tracing, profiling, error analytics, alerting, and the dashboards and query interfaces that make it all actionable. By joining this team, you'll have a direct impact on the reliability and operational excellence of Anthropic's research and product systems. As Anthropic scales its infrastructure across massive GPU, TPU, and Trainium clusters, the volume and complexity of operational data is growing by orders of magnitude—and an increasing share of the hardest problems live below the application layer. We're building next-generation observability systems—high-throughput telemetry pipelines, fleet-wide continuous profiling, eBPF-based tracing and network visibility, and agentic diagnostic tools—so engineers can detect, diagnose, and resolve issues in minutes rather than hours, even when the answer lies in the kernel, the network stack, or an accelerator rather than on a dashboard. Key responsibilities Design and build scalable telemetry ingest and storage pipelines for metrics, logs, traces, and error data across Anthropic's multi-cluster infrastructure Build observability solutions that give engineers deep, low-overhead visibility into system behavior across the fleet Own and evolve core observability platforms, driving migrations and architectural improvements that improve reliability, reduce cost, and scale with organizational growth Build instrumentation libraries, SDKs, and eBPF-based auto-instrumentation to emit high-quality telemetry, with and without code changes Reduce mean time to detection and resolution by building cross-signal correlation—from kernel-level events up to application traces—unified query interfaces, and AI-assisted diagnostic tooling Drive fleet-wide efficiency by turning continuous profiling and utilization telemetry into actionable optimization insights across CPU, memory, and accelerator fleets Partner with Research, Inference, Product, and Infrastructure teams to ensure observability solutions meet the unique needs of each organization Minimum qualifications Have hands-on experience building and operating large-scale observability or monitoring infrastructure Have deep, hands-on experience with observability signals end to end—from instrumentation through ingest to query and analysis Understand high-throughput telemetry pipelines and the tradeoffs involved in collecting, storing, and querying operational data at scale Are comfortable digging below the application layer into the kernel, the network stack, or the hardware Have excellent communication skills and enjoy partnering with internal teams to improve their operational visibility and incident response capabilities Are excited about building foundational infrastructure and comfortable navigating ambiguous, high-impact technical challenges, both independently and with a team Preferred qualifications 10+ years of relevant industry experience, including building and operating large-scale observability or monitoring infrastructure Experience building or operating eBPF-based observability in production—tracing, profiling, or network visibility Experience running continuous profiling at fleet scale, including managing overhead budgets and symbolization Kernel- and syscall-level debugging experience and performance engineering craft Experience profiling or instrumenting accelerator workloads Experience operating metrics systems at very high cardinality, or large-scale telemetry storage backends Experience with OpenTelemetry instrumentation, collector pipelines, and tail-based sampling strategies Interest in applying AI/LLMs to operational workflows such as automated root cause analysis, anomaly detection, or intelligent alerting The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: £325,000 — £390,000 GBP Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We’re building a high-performance CI/CD execution platform similar to runners used by tools like Buildkite, GitHub Actions, and Blacksmith CI. Our platform executes developer pipelines reliably at scale, integrates deeply with source control, and automates build, test, and deployment workflows. In this role, you will design and build the distributed systems responsible for running CI/CD pipelines securely and efficiently. This includes orchestrating ephemeral compute environments, managing build isolation, scheduling jobs across fleets of workers, and ensuring reliability at scale. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. What You’ll Be Responsible For Design and improve the core orchestration engine that manages the lifecycle of creating, merging, and rebasing Supabase Branches . Provision ephemeral sandboxed execution environment on EKS / ECS for running untrusted build workloads from connected git repositories with securely managed secrets. Implement job scheduling that scale to thousands of concurrent builds. Optimize and reduce pipeline runtimes with caching, artifact storage, and dependency reuse. Manage retry, timeout, cancellation, and failure-propagation logic to ensure pipelines behave predictably under failure conditions. Instrument the full pipeline lifecycle with observability tooling to surface traces, metrics, and structured logs to the end user. Develop configuration files (JSON / TOML) and integrations (Terraform / Pulumi) that allow teams to easily define, trigger, and inspect pipelines in code. You Might Be a Good Fit If You Have strong software engineering skills (Go and Typescript required); Have 3+ years of experience building and operating cloud infrastructure or distributed systems at scale; Have cloud Infrastructure knowledge - familiarity with AWS constructs is required, past experience using the AWS SDKs and IaC tools (Pulumi, Terraform, etc) to build and operate infrastructure is strongly preferred. Have a production operations mindset - track record of building reliable, observable, and maintainable systems Have an ownership mindset - you thrive in being able to operate independently with high-level guidance Communicate clearly across both technical and non-technical audiences Have experience in async or globally distributed teams Are energized by solving real-world problems for developers Are comfortable navigating ambiguity and moving quickly What We Offer Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. ~400 team members 60+ countries 20+ languages spoken Over $1B raised (including our $500M Series F) 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We are seeking a platform engineer to join our Compute Capacity team. This team owns the capacity plan that keeps compute supply ahead of demand across every region we operate in — the forecasting, buffer policy, and provisioning systems that make sure a project never runs into a wall it didn't know was there. You'll work on the systems that turn a capacity plan into provisioned reality: reservation acquisition, fleet reconciliation, and the automation that keeps what we've committed to in sync with what we're actually running. You'll help build the metrics and alerting that let capacity problems surface months out, on vendor lead time, rather than at the moment someone needs the room. You'll design, build, and operate systems that are both robust and highly automated — helping us hold the right buffer at the right cost, catch drift before it becomes a shortage, and give every team a single, trustworthy view of how much room we have across the millions of databases we manage. What You'll Be Responsible For Help build and maintain the capacity plan that keeps Supabase's compute supply ahead of demand across regions and instance families Support buffer policy by modeling headroom targets and their cost tradeoffs for review and sign-off Build and maintain automation that turns the capacity plan into provisioned reality — reservation acquisition and top-up, fleet reconciliation, drift detection between committed and running capacity Extend our infrastructure as code for capacity-relevant provisioning Instrument capacity: build and maintain metrics for saturation, reservation coverage, idle buffer, forecast error, and provisioning latency Build and tune capacity alerting so headroom, quota, and reservation issues surface months out rather than at the moment of impact Support the demand gate — helping intake large customer commitments, launches, migrations, and new regions so they reach the plan before they reach the fleet Contribute to mitigation projects: right-sizing, instance-family migrations, autoscaling improvements, workload consolidation Help drive down compute cost per database through right-sizing, placement, and commitment coverage work Participate in capacity incident response and post-incident follow-through You Might Be A Good Fit If You Have 5+ years across infrastructure engineering, SRE, platform, or capacity engineering, ideally at SaaS or cloud infrastructure scale Have production software engineering experience — you've owned and operated a service , not just a notebook. Comfortable in modern languages like TypeScript, Python , and Go Are comfortable working against forecasts and assumptions that are incomplete, and can revise your work as those assumptions change Have experience with Infrastructure as Code (Pulumi or Terraform) Have built or maintained observability for systems you own — metrics that answer real questions and alerting people trust (Prometheus/Grafana, CloudWatch, or similar); Have solid working knowledge of AWS EC2 : instance families and generations, purchase options, capacity reservations, and quota mechanics Have some financial fluency — you understand reservation economics and the basic tradeoffs between coverage, utilization, and cost Communicate clearly across audiences, from engineers to finance stakeholders What We Offer Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. ~400 team members 60+ countries 20+ languages spoken Over $1B raised (including our $500M Series F) 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
About the Team OpenAI’s Enterprise Go-To-Market organization helps the world’s largest companies adopt and scale our AI platform across their business, from ChatGPT Enterprise to our developer platform and APIs. We partner with organizations across Financial Services, Life Sciences, and Retail to build new AI-powered customer experiences, transform operations, and reimagine how work gets done in highly regulated and technically complex environments. As adoption accelerates through pilots, experimentation, and developer-led use cases, the GTM team turns that momentum into durable, enterprise-wide deployments. Business Development sits at the front of this motion, where technical curiosity turns into executive engagement, and early product signals become enterprise-wide deployments. About the Role This role is designed as a launchpad for future sellers at OpenAI. This is a highly strategic role with significant exposure to enterprise sales, product, and customer strategy. You’ll develop core skills in discovery, stakeholder mapping, deal shaping, and executive communication while building a deep understanding of how leading companies adopt AI. We are looking for individuals with 4-6+ years of professional experience (with 2-3 of those in a full 360 sales closing role) who are motivated to grow into world-class enterprise sellers over time. While many individuals in this role go on to become Account Directors or take on broader GTM roles, progression is based on performance and business needs rather than a fixed timeline. For the right person, this is one of the most accelerated paths to break into sales at OpenAI and build a long-term career in AI go-to-market. In this role, you will identify, shape, and advance complex enterprise opportunities by turning product usage, pilots, and inbound demand into qualified, high-conviction enterprise opportunities for our Large Enterprise and Strategic Accounts teams. This role is based in our Dublin, Ireland office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Fluency in English and German is required for this role. In this role, you will: Partner with Account Directors on account strategy, multi-threading, and deal progression Design and execute targeted outbound strategies using industry context, stakeholder mapping, and product signal to break into priority accounts Lead high-quality discovery to uncover business priorities, map stakeholders, and assess enterprise readiness Contribute to pipeline reviews by sharing outbound activity, account insights, and early competitive signals. Build and iterate on AI-enabled GTM workflows (GPTs/agents) to scale prospecting and qualification You may thrive in this role if you: Have 4+ years of relevant experience in enterprise sales, or in strategic customer-facing roles in the finance or consulting industry Have a track record of consistently hitting and exceeding ambitious targets in enterprise or strategic sales environments Experience selling into regulated or complex industries (Financial Services, Life Sciences, Retail) Strong communication skills and executive presence; able to build credibility with senior C-Suite stakeholders across an organization, and speak fluently with technical buyers Strong interest in the AI landscape with the ability to connect OpenAI products to real customer value and business outcomes You enjoy evangelizing new technology and helping the market understand what’s possible You’re comfortable with ambiguity, moving quickly, and operating well with a high degree of ownership About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team OpenAI’s Enterprise Go-To-Market organization helps the world’s largest companies adopt and scale our AI platform across their business, from ChatGPT Enterprise to our developer platform and APIs. We partner with organizations across Financial Services, Life Sciences, and Retail to build new AI-powered customer experiences, transform operations, and reimagine how work gets done in highly regulated and technically complex environments. As adoption accelerates through pilots, experimentation, and developer-led use cases, the GTM team turns that momentum into durable, enterprise-wide deployments. Business Development sits at the front of this motion, where technical curiosity turns into executive engagement, and early product signals become enterprise-wide deployments. About the Role This role is designed as a launchpad for future sellers at OpenAI. This is a highly strategic role with significant exposure to enterprise sales, product, and customer strategy. You’ll develop core skills in discovery, stakeholder mapping, deal shaping, and executive communication while building a deep understanding of how leading companies adopt AI. We are looking for individuals with 4-6+ years of professional experience (with 2-3 years of those in a full 360 sales closing role) who are motivated to grow into world-class enterprise sellers over time. While many individuals in this role go on to become Account Directors or take on broader GTM roles, progression is based on performance and business needs rather than a fixed timeline. For the right person, this is one of the most accelerated paths to break into sales at OpenAI and build a long-term career in AI go-to-market. In this role, you will identify, shape, and advance complex enterprise opportunities by turning product usage, pilots, and inbound demand into qualified, high-conviction enterprise opportunities for our Large Enterprise and Strategic Accounts teams. This role is based in our Dublin, Ireland office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Please note that fluency in English and French is required for this role. In this role, you will: Partner with Account Directors on account strategy, multi-threading, and deal progression Design and execute targeted outbound strategies using industry context, stakeholder mapping, and product signal to break into priority accounts Lead high-quality discovery to uncover business priorities, map stakeholders, and assess enterprise readiness Contribute to pipeline reviews by sharing outbound activity, account insights, and early competitive signals. Build and iterate on AI-enabled GTM workflows (GPTs/agents) to scale prospecting and qualification You may thrive in this role if you: Have 4+ years of relevant experience in enterprise sales, or in strategic customer-facing roles in the finance or consulting industry Have a track record of consistently hitting and exceeding ambitious targets in enterprise or strategic sales environments Experience selling into regulated or complex industries (Financial Services, Life Sciences, Retail) Strong communication skills and executive presence; able to build credibility with senior C-Suite stakeholders across an organization, and speak fluently with technical buyers Strong interest in the AI landscape with the ability to connect OpenAI products to real customer value and business outcomes You enjoy evangelizing new technology and helping the market understand what’s possible You’re comfortable with ambiguity, moving quickly, and operating well with a high degree of ownership About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. Within Education, we partner with universities, schools, research institutions, and countrywide education systems to advance responsible, mission-aligned uses of AI. These environments require more than technical deployment: success depends on institutional trust, thoughtful governance, stakeholder education, change management, and a value narrative that resonates with academic leaders, researchers, IT teams, faculty, administrators, and students. This role is based in London. We use a hybrid work model of 3 days in the office per week and offer relocation assistance. About the Role As an Applied AI Architect for Education, you will be the senior technical owner for a named portfolio of education customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business,” shaping each institution’s AI strategy and guiding its journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable institutional impact. You will own the technical account plan across ChatGPT Edu, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate institutional priorities into a focused portfolio of use cases, an actionable adoption roadmap, and a clear path to durable value and growth. The Account Director owns the commercial strategy; you own the technical strategy, customer journey, and path to production value. You will work across academic, research, administrative, and operational contexts—helping customers determine where AI can responsibly improve teaching and learning, accelerate research, strengthen student and faculty services, and make institutional operations more effective. You will account for the realities of education environments, including shared governance, complex stakeholder networks, academic calendars, accessibility, data privacy, responsible-AI expectations, and the need to build confidence among communities with differing levels of AI readiness. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, education programs, and partners. This role calls for strong education-sector fluency, sound architectural judgment, and the ability to move confidently between executive strategy, academic and operational workflows, and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing education customers and pre-sales prospects. Partner with Account Directors on account strategy while owning the technical account plan, technical milestones, adoption priorities, value-realization path, and expansion opportunities. Lead discovery with institutional executives, academic leaders, researchers, faculty, administrators, and technical teams to identify and prioritize use cases connected to meaningful institutional objectives. Translate education priorities into clear Applied AI Architectures spanning models, applications, institutional data, identity, integrations, security, privacy, governance, evaluation, and deployment. Guide institutions through technical evaluations, demonstrations, workshops, prototypes, and proofs of value, building confidence in both the solution and its responsible path to production. Translate institutional objectives into actionable adoption roadmaps with clear workstreams, sequencing, milestones, stakeholder ownership, governance, risks, success measures, and change-management needs. Develop a focused use-case portfolio across areas such as teaching and learning, research, student and faculty services, knowledge management, software development, and administrative operations. Translate institutional objectives into actionable adoption roadmaps with clear workstreams, sequencing, milestones, stakeholder ownership, governance, risks, success measures, and change-management needs. Build trusted relationships and technical champions across CIOs, CTOs, CISOs, provosts, deans, research leaders, faculty, administrators, and other institutional stakeholders. Qualify and coordinate support from Deployment Engineering, implementation, training and enablement, Product, Research, education specialists, partners, and other delivery teams. Remain accountable for technical progress and customer outcomes while ensuring delivery teams own implementation execution once engaged. Track adoption, usage, account health, production readiness, and measurable customer impact, intervening early when risks threaten value realization. Identify repeatable education patterns and reusable architectures that can accelerate responsible adoption across institutions, departments, campuses, and education systems. Translate field insights into actionable feedback for Product, Engineering, and Research, representing the needs and production patterns of education customers. Help identify expansion opportunities where OpenAI can support additional academic, research, administrative, or operational workflows. You might thrive in this role if you: Have significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success. Have guided complex organizations from technical evaluation through production adoption and measurable value realization. Build credibility with senior technical and business leaders while communicating equally well with hands-on engineers. Bring strong software and cloud architecture foundations, including APIs, distributed systems, data integration, identity, security, and privacy. Understand modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows. Can prototype, explain technical tradeoffs, and work confidently with APIs, SDKs, and languages such as Python or JavaScript. Exercise sound judgment about when to go deep personally, when to involve specialists, and how to define clear handoffs and ownership. Have experience developing technical account plans, prioritizing complex customer portfolios, and connecting adoption to measurable outcomes. Can translate technical capabilities into institutional value across priorities such as student success, research productivity, faculty enablement, administrative effectiveness, accessibility, risk, and governance. Communicate clearly and can turn ambiguity, competing stakeholder needs, and complex technical choices into a practical narrative, executive decision, or action plan. Work collaboratively across disciplines and care deeply about helping education institutions deploy advanced AI safely, responsibly, and in service of their missions. Meaningful experience with education technology, higher education, K–12 systems, research institutions, or similarly mission-driven and consensus-oriented environments is an added bonus About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a member of the Applied AI team at Anthropic, you will drive the adoption of frontier AI by developing bespoke LLM solutions for top enterprises across Japan. You’ll leverage your customer-facing experience and technical skills to architect innovative solutions that address our customers' business needs, meet their technical requirements, and provide a high degree of reliability and safety. In collaboration with the Sales, Product, and Engineering teams, you’ll help enterprise partners incorporate leading-edge AI systems into their products. You will employ your excellent communication skills to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards. Key responsibilities Act as the primary technical advisor for prospective customers across Japan evaluating Claude. Demonstrate how Claude can be used to solve high value business problems by developing system architectures and leveraging novel prompting techniques Partner closely with account executives to understand customer requirements. Configure Claude's capabilities to showcase how it meets the customer's needs. Develop customized pilots and prototypes, as well as evaluation suites to make the case for customer adoption Drive technical decision making by advising on optimal setup, architecture, and integration of Claude into the customer's existing infrastructure Recommend solutions to technical roadblocks Support customer onboarding across Japan by working cross-functionally to ensure successful ramp and adoption. Serve as an ongoing technical advisor throughout implementation and beyond go-live Travel occasionally to customer sites for workshops, implementation support, and building relationships Establish a shared vision for creating solutions that enable beneficial and safe AI Lead the vision, strategy, and execution of innovative solutions that leverage our latest models’ capabilities across Japan Minimum qualifications Experience as a Technical Product Manager, Forward Deployed Engineer, or Platform Engineer Native-level Japanese fluency and business-level English required Designed novel and innovative solutions for technical platforms in a developing business area across Japan Strong technical aptitude to partner with engineers and strong proficiency in Python required Preferred qualifications 4+ years of experience in relevant field Recent experience building production systems with large language models The ability to navigate and execute amidst ambiguity, and to flex into different domains based on the business problem at hand, finding simple, easy-to-understand solutions Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities A love of teaching, mentoring, and helping others succeed Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems Deadline to apply: None. Applications will be reviewed on a rolling basis. Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Enterprise Account Executive, Retail based in Tokyo, you'll drive the adoption of safe, frontier AI technology across Japan's retail, consumer packaged goods (CPG), and general trading companies. You'll own the full sales cycle from prospecting to closing, working with senior leaders to help them optimize operations, strengthen supply chains, personalize customer experiences at scale, and sharpen their competitive position with Anthropic's AI solutions. Key responsibilities Own and exceed revenue targets by winning new major accounts and expanding existing relationships across Japan's domestic retailers, CPG manufacturers, and general trading companies Build and execute territory plans, identifying high-value opportunities across supermarket and convenience store groups, specialty retailers, food & beverage and consumer goods manufacturers, and sogo shosha and their group companies Lead consultative sales processes with senior executives — including CIOs, CDOs, CMOs, and heads of supply chain, merchandising, and DX — positioning AI as a driver for demand forecasting, personalization, inventory optimization, trade and supply chain operations, and enhanced customer experience Orchestrate internal teams (Product, Engineering, Applied AI, Partnerships) to deliver solutions that integrate with existing retail and enterprise technology stacks while meeting Japan's data privacy requirements under the APPI framework Minimum qualifications Enterprise sales experience in Japan with significant exposure to retail, CPG, and/or trading company accounts, driving adoption of emerging technologies with a consultative, solutions-oriented approach A track record of managing complex sales processes and securing strategic deals with large-scale retailers, consumer goods manufacturers, and trading companies by understanding the operational and technology challenges unique to Japan's consumer and trading sectors Demonstrated ability to navigate complex stakeholder ecosystems, building consensus across merchandising, supply chain, digital, marketing, and business division teams with multiple budget authorities and approval layers Proven experience exceeding revenue targets by effectively managing pipeline across seasonal retail cycles, the rapid decision-making cadence of consumer-facing businesses, and the consensus-driven procurement processes of trading companies Preferred qualifications 8+ years in relevant field A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality — you are a true team player who thrives in ambiguous, startup-like environments A strategic, analytical approach to identifying opportunities within Japan's retail, CPG, and trading sectors combined with patient, relationship-focused execution A passion for and/or experience with advanced AI systems. You feel strongly about ensuring frontier AI systems are developed safely and responsibly for broad benefit Excellent communication skills in both Japanese and English What We Offer Competitive base salary and commission structure commensurate with experience Equity participation Comprehensive benefits package Hybrid work model with flexibility Access to cutting-edge AI technology and world-class research team Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Applied AI team member at Anthropic, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability. Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems. Key responsibilities Partner with account executives across South Korea to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation Serve as the primary technical advisor to enterprise customers across South Korea throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success Support customers building with both the Claude API and Claude for Work Create and deliver compelling technical content tailored to different audiences across South Korea. You will need to be able to run the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives Guide technical architecture decisions and help customers across South Korea integrate Claude effectively into their existing technology stack Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases Identify common integration patterns and contribute insights back to our Product and Engineering teams Travel occasionally to customer sites for workshops, technical deep dives, and relationship building Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns Minimum qualifications Experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager Native-level Korean fluency and business-level English required Experience working with enterprise customers, navigating complex buying cycles involving multiple stakeholders Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders Preferred qualifications 5+ years of relevant experience Experience designing scalable cloud architectures and integrating with enterprise systems Comfortable with python Familiarity with common LLM frameworks and tools or a background in machine learning or data science Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities A love of teaching, mentoring, and helping others succeed Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems Deadline to apply: None. Applications will be reviewed on a rolling basis. Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Applied AI team member at Anthropic, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability. Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems. Key responsibilities Partner with account executives across Japan to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation Serve as the primary technical advisor to enterprise customers across Japan throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success Support customers building with both the Claude API and Claude for Work Create and deliver compelling technical content tailored to different audiences across Japan. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives Guide technical architecture decisions and help customers across Japan integrate Claude effectively into their existing technology stack Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases Identify common integration patterns and contribute insights back to our Product and Engineering teams Travel occasionally to customer sites for workshops, technical deep dives, and relationship building Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns Minimum qualifications Experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager Native-level Japanese fluency and business-level English required Experience working with enterprise customers, navigating complex buying cycles involving multiple stakeholders Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders Preferred qualifications 5+ years of relevant experience Experience designing scalable cloud architectures and integrating with enterprise systems Comfortable with python Familiarity with common LLM frameworks and tools or a background in machine learning or data science Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities A love of teaching, mentoring, and helping others succeed Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As a first-line leader directly managing a team of Outcomes Architects, you’ll own your team’s execution across workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery — accountable for both the customer outcomes and the quality of execution that produces them. This isn’t a traditional Customer Success management role. The best OA Managers are coaches first: they know what great workflow discovery looks like, can review a mutual success plan and identify where value realization is breaking down, can inspect an executive business review and sharpen the value narrative, and can help an OA turn account activity into measurable customer and commercial outcomes. You’ll run an inspection cadence and cultivate a coaching culture that make consistent execution possible across the team. You’ll partner closely with Solutions Consultant leaders, Services, Support, Product, and RevOps to ensure customers move from workflow design to adoption, value realization, expansion, and renewal readiness. If you’re a builder who loves developing people as much as driving customer impact — and you want to lead a team in a post-sales motion that’s being redefined for the AI era — this is the role What You’ll Achieve Own the Net Revenue Growth performance of your team’s book of business , accountable for both headline outcomes and the quality of execution that drives workflow adoption, value realization, renewal readiness, and expansion. Coach OAs on the OA builder motion : AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes. Build and run the operating cadence for the team : metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching against the OA quality rubric, and forecast calls with senior leadership. Hire, onboard, and certify new OAs to the GTM builder motion , driving readiness from ramp through consistent execution and managing performance with clarity when expectations are not met. Partner closely with Solutions Consultant managers and leaders on strategy for expansion and renewal across shared accounts, ensuring clear ownership for flat and at-risk renewals. Partner with Services leadership to identify complex implementation needs early, create clear handoffs, and ensure Services delivery accelerates workflow adoption and measurable value. Set the standard for product, AI, and workflow fluency across the team so OAs can help customers navigate new ways of working and build durable systems in Notion. Represent your team or region in leadership forums with clear signal on what's working, what needs investment, and where execution is breaking down Uphold excellence by coaching to the global OA methodology, quality rubric, and activity KPIs. Skills You’ll Need to Bring Frontline management experience leading customer-facing GTM teams in B2B software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy. Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation. Strong coaching orientation: you can review a customer call, account plan, mutual success plan, or executive value narrative and identify specifically what needs to change — not just whether the outcome was good, but why and how to improve it. Commercial instincts at the team level: able to read account health, renewal risk, adoption depth, expansion potential, and customer sentiment, then drive urgency without micromanaging every account. Deep customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical adoption and implementation plans. Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams. Operational rigor: you know how to build inspection cadences, coaching rituals, performance standards, and accountability systems that improve execution across a team. Ability to develop talent from onboarding through consistent performance, including hiring to profile, setting clear expectations, coaching skill gaps, and managing performance with clarity. Executive communication skills: able to synthesize account patterns, customer risks, team performance, and cross-functional asks into clear signal for leadership. Technical fluency and presence as a trusted advisor. You do not need to build every workflow yourself, but you should be able to understand Notion systems, coach workflow design, and help your team troubleshoot adoption blockers. You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems. You don’t need to be an AI expert, but you’re curious, hands-on, and willing to adopt AI tools to work smarter, coach better, and help customers deliver better outcomes. Nice to Haves Experience managing in a consumption, usage-based, or product-led business where adoption signals matter as much as renewal or expansion outcomes. Track record building high-performing frontline teams from an early stage: hiring to profile, structured onboarding, certification, coaching, and performance management. Experience leading teams through GTM motion changes, coverage-model shifts, or evolving commercial ownership. Experience working with flat, at-risk, or complex renewal accounts and helping teams return customers to a clear value path. Experience partnering closely with Solutions Consulting, Sales, Services, or Implementation teams in a shared customer lifecycle model. Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software. A Note on AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. Equal Opportunity & Accommodations We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.