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At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 30,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback Become a product expert and help customers use Linear to drive business outcomes Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product What we're looking for 5+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (early exercise, extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Work remotely, no commuting to the office Paid co-working space/desk at an office Health, dental, and vision insurance (US) Regular team events and offsites 5 weeks of paid vacation 4 months of paid parental leave Learn how we think and work: A story about our mission: Read Me Our hiring process: How we hire at Linear Building our way: Announcing our Series C Sequoia Capital Spotlight: Designing for the Developers Building our teams: Why and how we do work trials at Linear A video series: Conversations on Quality Read about our recent Series C Fundraise and Giving our team liquidity Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 30,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. At Linear, we hold ourselves to a commitment to quality . To us, security is an essential part of that quality. It's not a layer that we add later, but something we build in from the start. We have a strong foundation (SOC 2 Type II, ISO 27001, and a security program we're proud of) but as Linear evolves our product and scales into enterprise, there's meaningful work ahead: keeping our compliance program current as we grow and ship fast, deepening the trust we’ve established with customers, and maturing our approach to privacy and risk. As Compliance & Trust Lead at Linear, you'll partner with our Head of Security in a high-autonomy role with real scope, ensuring the bar we set internally is one our customers can verify. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Operate and extend Linear's compliance program end to end. Maintain and mature our SOC 2 Type II, ISO 27001, and other relevant certifications (roadmap: ISO 27701 and ISO 42001) while keeping audit overhead low and evidence collection as automated as possible Be the primary point of contact for security questionnaires, customer trust reviews, and enterprise procurement conversations. Turn what's often a bottleneck into a competitive advantage Run our risk management program. Identify emerging risks across the product, infrastructure, and vendor landscape, drive remediation with the right owners, and surface clear signal to leadership Partner closely with engineering to embed compliance controls into how we build. Shape policy and tooling so security requirements land early in the development process, not as a retrofit Manage our third-party risk program. Evaluate vendors and subprocessors, maintain our inventory, and ensure our supply chain meets the bar we hold ourselves to on both security and privacy Help scale the GRC function with automation. Reduce manual toil, build durable processes, and ensure the program grows with the business without linearly growing headcount What we’re looking for A seasoned GRC practitioner. You have 7+ years in compliance and customer trust, ideally in a B2B SaaS or developer tools environment, and you've seen enough audit cycles to know where the sharp edges are Framework-fluent and privacy-aware. You have deep hands-on experience with SOC 2 and ISO 27001, understand how privacy regulations like GDPR and CCPA intersect with security controls, and can reason about new frameworks from first principles A builder, not just an operator. You look for opportunities to automate manual compliance work, default to scalable processes over manual workflows, and have used tools like Vanta, Drata, or similar platforms to make that happen. A trusted partner, internally and externally. You work fluidly with engineering, legal, and customers alike. You can explain a control design to a skeptical customer, draft a clear policy, and write risk summaries leadership will actually read. Autonomy oriented. You're comfortable operating with significant independence, setting your own priorities, and knowing when to loop in leadership, without needing to be managed closely Pragmatic over procedural. You optimize for reducing real risk, not checking boxes, and you know the difference Tools & environment This role sits close to the product and infrastructure we build. You don't need to be an engineer, but you should be comfortable navigating technical systems and working directly with the teams that build them. Our stack runs on Google Cloud with k8s, Postgres, and Node — understanding how it's put together matters for scoping controls and audits. For day-to-day work, we use: Linear, GitHub, Slack, and Google Workspace for collaboration Claude and ChatGPT for general AI tasks Vanta for compliance automation and evidence collection What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: Competitive salary and equity Employee-friendly equity terms including early exercise in the US and extended exercise windows Daily meal and coffee stipend on every workday Paid co-working space or desk Health coverage (based on country requirements) 5 weeks paid vacation, plus local statutory holidays 4 months paid parental leave Paid month off after 4 years & every 2 years thereafter Regular team events and off-sites Remote-first with no required commute Learn how we think & work A story about our mission: Read Me Our hiring process: How we hire at Linear How we work: Designing remote work at Linear Our high level security features: Safe, secure, and private Our customer-facing trust content: Linear’s Trust Center Outcomes of a recent incident: Post mortem on Linear security incident on March 24th, 2026 A video series: Conversations on Quality Building our teams: Why and how we do work trials at Linear Our recent Series C Fundraise and Giving our team liquidity Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.