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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Public Policy team helps represent Stripe to the public and governments. We help the company understand and adapt to a changing environment, anticipate and respond to challenges, and advocate for the needs of our users and the online economy. We believe that government policies play a key role in economic progress and innovation around the world and that business should play a transparent, constructive and ethical role in solving complex problems. At Stripe, we strive to be a trusted resource to policy makers and stakeholders around the world. What you’ll do Responsibilities Support State and Local Public Policy, which involves bringing together cross-functional groups within the company to spot issues and understand the impact to Stripe, building a strategy to address Stripe’s key issues at the state level, and working with trade associations and coalitions to advance policy issues important to Stripe and our users Foster state and local political relationships Hire and manage consultants Coordinate Stripe political giving at the state and local level Build a strategic network of peers among Stripe users and similarly situated fintechs to engage in coordinated advocacy at the state and local level Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5-8 years experience working in public policy, including with state legislative & regulatory issues in a public sector or private sector position Availability for regular travel Strong political connections in a key Stripe market (e.g., ideally California) A combination of political savvy and the ability to go deep into complex policy issues, especially in financial services, payments regulation, and artificial intelligence Demonstrated experience advocating across many states in front of legislators, regulators, attorneys general, and governors, including their respective political and policy associations Demonstrated experience in coalition building, trade association coordination, and managing state consultants A “start up mentality”: a willingness to roll up your sleeves, iterate, challenge the status quo, take chances and learn Humility and commitment to teamwork Strong communication (both written and verbal) skills Strong strategic thinking, creativity, and able to juggle multiple tasks in a fast paced environment Availability to travel ~30-40% annually Preferred qualifications Industry knowledge or passion for payments, tech, and financial services. A strong interest in entrepreneurship, preferably based on experience working with startups, founders, etc. The ideal candidate is an outstanding communicator, a creative problem-solver, has strong public policy experience, and works exceptionally well with Legal, Regulatory, Comms and other functions, and across various geographies.
About the team The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to respond to and resolve service outages, critical bugs, security attacks and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is skilled in communications, incident handling and technical adeptness as incidents can arise from anywhere and cut across products and orgs in Stripe. What you’ll do As an Incident Response Manager (IRM), you’ll play the key role in driving the right level of response from Stripes to incidents, determining impact, rallying Stripes to mitigate, communicating to users and ensuring appropriate remediations and orchestrate the Root Cause Analysis (RCA) process. You’ll work hand-in-hand with IRMs and engineers globally to ensure solid 24/7 coverage on how we monitor, detect, respond, communicate and mitigate incidents. When not managing incidents, you'll help scale our ability to respond to incidents, improve our operations, analyze data to provide insights and deepen our technical expertise in products. As a result, you’ll be seen as the protector of our users - in minimizing the impact of incidents on their business and ensuring that Stripe is always thinking of our users. Responsibilities Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc. Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy "User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams Contribute to processes, projects, forums, or groups that impact and grow team culture positively Minimum Requirements 5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments. Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause. Intermediate understanding of application development, application architectures, and applications deployed in cloud environments Good understanding of infrastructure, including physical, virtual, and container-based compute platforms Demonstrated quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools. Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment. Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders. Preferred qualifications Domain expertise in classes of incidents such as technical, privacy, security or crisis with a strong desire to continuously learn about Stripe's products, technical issues and systems. Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making. Experience with broad user-facing communications (e.g. status pages, tweets) and/or targeted communications (e.g. direct emails, support ticket responses). Familiarity operating or managing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies. Demonstrated understanding of full stack development and support
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is seeking a Content Strategist focused on Product to join our Story Studio team. In this role, you'll develop compelling narratives that showcase the craft, process, and impact of product design and development, helping us tell authentic stories that resonate with product builders. As someone who lives and breathes product design and development, you'll translate complex design concepts into accessible, engaging, multi-format content that inspires our audience and illuminates how products take shape. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Create compelling content that showcases product design and development processes, methodologies, and thinking Develop narratives around new product features that highlight the design decisions and user problems being solved Interview designers, researchers, and product managers to capture authentic perspectives and translate technical design concepts into engaging stories for various audience segments Contribute to thought leadership on design trends, tools, and methodologies by staying deeply connected to the product design community and culture Create case studies that highlight innovative design and product work and workflows Partner with product teams to document and share design processes Maintain an authentic design voice across our content platforms Collaborate with the broader marketing team to integrate stories into our content strategy We'd love to hear from you if you have: 5+ years experience creating content with a focus on product design, product building, or technology Strong portfolio of design-focused writing (articles, case studies, interviews) A deep understanding of design processes, terminology, culture, and tools - including Figma Experience interviewing designers and technical stakeholders, and strong understanding of design tools and workflows Strong editorial judgment and distinctive writing voice, and active engagement with trends and conversations in the design community While it’s not required, it’s an added plus if you also have: Background as a product designer, product manager, or in a design-adjacent role Understanding of front-end development concepts Experience creating multimedia design content (podcasts, videos) Proficiency with design tools (Figma, Adobe Creative Suite) Experience creating educational content about design At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $127,000 — $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is looking for a leader for our Product Support team supporting our Global markets team - the team focused on making Stripe support feel local, trusted, and effective in Stripe’s priority markets and enable expansion into new ones. This manager will lead a high-performing team motivated by improving the lives of Stripe’s user base. They will cultivate the happiness of their teams while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The team is also responsible for managing large operational projects to improve the user support experience in these markets. Responsibilities Guide the organization to design and deliver incredible user support Ensure team members are happy, effective, and growing in their career and new work experiences Set clear goals and directions, and provide regular feedback on team members’ performance Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of direct people management experience Experience leading operational teams such as product support teams (preferably in high-growth technology companies) Excellent written and verbal communication skills A strong operational background and a track-record of making data-driven decisions Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example An ability to execute on and deliver complex operational projects involving multiple stakeholders. Experience collaborating with product and sales teams. Preferred qualifications Mandarin language proficiency Japanese language proficiency Experience with supporting the Japan and Greater China market Prior experience with SQL, Tableau and APIs Comfort with some technical troubleshooting Familiarity with FinTech industry and products Passion for learning new functions and features of technical products Experience leveraging root-cause analyses to make data-driven decisions
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is investing in building out its Global Product Sales team to actively engage and drive prospects and customers to help them optimize their local currency presentment and pricing through Stripe’s Adaptive Pricing product. Stripe's Global Product Sales team is at the forefront of driving revenue and growth. As trusted business partners and strategic salespeople, our goal is to help users understand Stripe products and integrate them with ease so they can concentrate on what's most important to them: their business. We are known for our product knowledge, sales expertise, rigorous thinking and user-first approach to problem solving. Within Stripe, Product Sales proudly serve as a critical source of user feedback and market intelligence, with direct influence on Stripe's product roadmap and growth strategy. What you'll do Adaptive Pricing empowers businesses to dynamically optimize their pricing and presentment online, leveraging data-driven insights to maximize revenue while maintaining competitive positioning in rapidly evolving global markets. As part of Stripe’s Optimised Checkout Suite, Adaptive Pricing is a key strategic driver within Stripe Payments to support our users with global selling. As an Account Executive for Adaptive Pricing, you will use your sales and deep product expertise to help drive growth in this space to users across ANZ. You will collaborate with product, engineering, legal, marketing and other GTM teams to develop deep product and industry knowledge and drive complex deals. You will be instrumental in leading in-depth product discussions with existing and prospective customers and building and executing against our go to market strategy. You are an adept sales professional, capable of engaging in business-level and technical conversations at multiple levels of the organisation. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You're as comfortable working with clients as with internal stakeholders. You're excited to become an expert and to share your knowledge. You're an organized self-starter, an excellent communicator who is analytical and has a track record for improving the processes and organizations around you. Responsibilities Accountable for driving revenue, increasing attach rates and new client acquisition of key users in ANZ, utilizing deal qualification and opportunity management Develop relationships with executive stakeholders and lead discussions with existing and prospective customers Deep product and payments expertise to act as a subject matter expert for Adaptive Pricing, Payments and checkout optimization. Deeply understand the sales process and competitors for Stripe in this space and serve as both an internal and customer-facing expert in these product areas Engage with Product and Engineering teams to synthesize and relay customer feedback and our findings to inform Stripe's product roadmap Contribute to the development of go-to-market playbooks alongside product, marketing, sales and technical services stakeholders Work collaboratively and cross-functionally across the organization to help shape Stripe's products and solutions to meet customer needs Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of customer facing experience at a leading technology or payments company and a track record of top performance Experience building trusted advisor relationships with senior business leaders Proven ability to build strong collaborative working relationships with cross-functional business partners Self-starter capable of operating independently to drive meaningful business results Enthusiastic "roll up your sleeves" mentality Excellent verbal and written communication skills Ability to understand complex technical and product-led requirements and craft solutions across multiple stakeholders Proven experience to lead complex negotiations involving bespoke commercial agreements Thrives in a fast-paced environment and changing requirements True team player - always Humor is very welcomed!
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Revenue & Financial Management group is building new products that expand the scope of problems we tackle beyond payments into Revenue Management, Financial Operations and analytics. Right now this includes products like Billing, Invoicing, Revenue Recognition, Reconciliation and the underlying platform for batch and real time processing of large scale financial data to power these solutions. These solutions are going to be key pillars for Stripe’s growing SaaS business and a major revenue stream. What you’ll do We are seeking an experienced engineering manager to lead the team building the foundation for accounting system and user-facing product features that will streamline and automate accrual accounting for Stripe customers. Responsibilities Lead your team of talented engineers to solve data engineering challenges at scale and deliver a high level of technical and operational excellence Collaborate with product managers and talk to directly to customers to drive a high-impact, prioritized roadmap for your team Recruit, coach, mentor, develop, and grow engineers on your team Be deeply involved in launching new product features and capabilities Partner with engineers and product managers across Stripe to ensure your features are integrated into the Stripe suite Contribute to engineering initiatives across the Revenue and Finance Automation (RFA) organization and across Stripe as a member of Stripe’s engineering management team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of engineering management experience and 10+ years of overall experience in the industry. Successfully led high-complexity teams, working in parallel on multiple high-impact areas. Works very well cross-functionally, and is able to think rigorously and make hard decisions and tradeoffs. Thrives on a high level of autonomy and responsibility. Encourages a healthy work environment that’s both supportive and challenging and enables engineers to do their best work. Strong technical background and hands-on experience in solving large scale and difficult technical problems. Values and enjoys working with a diverse group of people with different expertise. Preferred qualifications Familiarity with large scale distributed systems or big data processing systems. Experience working in high-growth teams similar to Stripe. Experience building financial systems or tools for financial experts. Experience with accounting procedures or systems
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Program Management Office is a global team that leads complex, cross-functional programs across Operations, Product, Engineering, GTM, Partnerships, and Risk teams. We are a team of program management allstars who work to make it as seamless as possible for our users to navigate an evolving regulatory environment. We are expanding our scope into one of Stripe's most consequential strategic priorities and launching in new markets. This work is new, fast-moving, and highly ambiguous — and we're looking for a leader who thrives in exactly that environment. In APAC, our portfolio spans established operations and GTM priorities as well as new licensing, market expansion, and product launches. The work ranges from strengthening and scaling existing programs to building entirely new capabilities from 0→1. What you’ll do This is a leadership role with the responsibility for defining the vision and scaling the portfolio of Risk Programs across APAC. You will develop and lead a high-performing team, determine where it should focus, and lead a broad mix of work from initial problem framing through implementation. Working as part of the global Risk Programs team, you will represent our team in regional and global forums. You will serve as a trusted partner to senior leaders, build alignment across cross-functional teams, and establish the operating models, playbooks, and programs needed to deliver durable outcomes at scale. Responsibilities Build and inspire an exceptional team Develop, lead, and retain a senior program managers, helping them grow into strategic leaders who can shape decisions and mobilize organizations Set a compelling vision for the APAC Risk Programs team and connect its work to Stripe’s topline priorities Build from 0>1 a broad and consequential APAC portfolio Take on the region’s most important and ambiguous Risk challenges—developing a point of view, defining the path forward, and leading the work from strategy through execution Identify emerging needs, make thoughtful tradeoffs, and focus the team on the opportunities and problems that matter most Deliver Operational and GTM programs Manage an existing suite of programs and partner with Operations to forecast demand, manage capacity, and prepare teams to support users as requirements, products, and volumes change Enable GTM teams to guide users through complex and evolving compliance programs with clear guidance, effective tools, and strong escalation paths Mobilize Stripe and model execution excellence Serve as a trusted advisor to senior regional and global leaders, bringing clarity, judgment, and a strong understanding of APAC to important decisions Build durable partnerships across cross-functional teams to resolve tradeoffs and deliver shared outcomes Who you are You are an inspiring people leader and strategic operator who builds trusted relationships and brings out the best in others. You develop a clear point of view amid ambiguity, influence without authority, and turn complex challenges into action. Minimum requirements 10+ years of experience in strategy and operations, business operations, program management, management consulting, or a related field 5+ years of people leadership, with a track record of developing and retaining high-performing teams Experience owning a broad portfolio of complex, cross-functional programs from strategy through execution Demonstrated success building from 0→1 and strengthening established programs at scale Strong executive communication and presence Experience leading across cultures, geographies, and time zones Fluency with AI tools and examples of using them to improve your own or your team’s effectiveness Preferred qualifications Prior experience at a leading technology company or consulting firm Prior experience working in Singapore and across APAC markets Nice to have Payments, fintech, or financial-services experience Experience with licensing, market entry, or global expansion
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Nordic team is a highly consultative sales team that is responsible for the growth of Stripe’s largest customers within the region. We work with the most ambitious and fastest growing companies, from Maersk to Lovable - Stripe’s payments and financial infrastructure unlocks new revenue streams and growth opportunities for their businesses. What you’ll do As an Account Executive, you’ll manage the growth, retention, and expansion of mid-market customer relationships, while identifying new opportunities to expand Stripe’s footprint within existing accounts. We’re looking for someone who can execute long-term sales strategies, engage effectively with internal and external stakeholders, align technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and ultimately close deals. Responsibilities • Work with existing Enterprise Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue. • Own the full sales cycle, from business case development, deal structuring and negotiating, to close and activation. • Own a named account list and develop account plans for winning and expanding business with high growth technology companies. • Develop outbound strategies to create and nurture opportunities. • Drive deal strategy and commercial negotiations for large, complex renewals. • Develop relationships with executive stakeholders within your book of business. • Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship. • Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of sales experience, preferably selling a highly technical product to enterprise customers, with a track record of top performance Ability to understand technical requirements and craft solutions across multiple products Ability to develop and execute account plans spanning multiple business units across complex organizations A knack for working well with a wide range of people, both internally and externally Strong presentation skills, particularly for in-person meetings with multiple stakeholders Proven ability to lead complex negotiations involving bespoke commercial agreements Superior verbal and written communication skills in English and preferably in one of the Nordic languages Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the space
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team and the role The People Systems Operations Administrator supports the day-to-day work that keeps Stripe’s People technology running accurately and reliably. The role sits in the Service Delivery Center and works as part of the wider People Solutions team, with a close dotted-line partnership to People Solutions Systems Management. You’ll own a defined set of routine tier 1 and tier 2 operational work across Workday and related People Systems. This includes monitoring support channels and system inboxes, triaging requests, completing repeatable administrative tasks, maintaining documentation, and routing complex issues to the right People Systems owner. This is a hands-on operations role. It creates clearer separation between routine support work and the configuration, architecture, governance, and project delivery owned by the People Systems team. What you’ll do Support queue and request triage Monitor the Salesforce case management queue and Jira requests for People Systems work. Triage incoming requests by urgency, business impact, data sensitivity, and defined support process. Resolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner. Keep request records accurate and complete, including status updates, required approvals, supporting documentation, and clear handoffs. Identify recurring request patterns and flag opportunities to improve documentation, self-service, or system processes. Workday operations Monitor the Workday inbox for business process errors, stuck transactions, alerts, and other operational issues. Complete routine Workday support tasks, including standard access requests, account maintenance, and operational follow-up. Support Salesforce and JIRA run work and respond to common People Systems questions using approved guidance. Help with recurring operational tasks such as account monitoring, account resets, and quarterly account reviews. Support year-end activity, including schedule extensions, alert configuration, audit requests, and tracking follow-up items. Assist with release readiness by reviewing assigned Workday updates, completing test steps, documenting results, and escalating issues found during testing. Support recurring People programs, such as performance-cycle launches, using established runbooks and checklists. Reporting, documentation, and Jira support Intake and triage Workday reporting and data requests. Confirm required information, route requests to the right owner, and provide status updates to requesters. Complete standard reporting tasks and access-related requests where there is a documented process and appropriate approval. Maintain runbooks, Trailhead content, standard operating procedures, and request templates so guidance stays current and easy to find. Support data-quality checks and follow established processes to correct or escalate issues. Partnership with People Systems Work closely with People Systems analysts and engineers to understand support priorities, upcoming releases, recurring work, and escalation paths. Provide clear handoffs for work that requires configuration changes, advanced reporting, integrations, security decisions, or policy interpretation. Participate in regular reviews of queue trends, service levels, documentation gaps, and operational risks. Build platform knowledge over time, with opportunities to take on more complex administration and configuration work as skills develop. Minimum requirements Experience in People operations, HR administration, systems support, service delivery, or another operations role involving high-volume, process-driven work. Strong attention to detail, particularly where accuracy affects People records, access, payroll, compliance, or reporting. Ability to work through a queue independently, prioritize requests, follow defined processes, and escalate issues at the right time. Clear written communication and comfort giving requesters concise status updates. Experience using Jira, Salesforce, or a similar case-management or ticketing tool. Comfort learning enterprise systems and following structured procedures across multiple tools. Strong organization skills and a consistent approach to documenting work and following requests through to resolution. Good judgment when working with confidential information. Preferred qualifications Experience supporting Workday, including Core HCM, business processes, security administration, reporting, or Workday inbox monitoring. Experience handling reporting requests, data access requests, and standard user provisioning. Experience supporting cyclical People programs, compliance activities, audit requests, or system-release testing. What success looks like Within the first six months, you will: Own the defined tier 1 and routine tier 2 People Systems queue work with accurate, timely resolution and clear escalation. Establish dependable monitoring for People Systems tickets in Salesforce, JIRA, the Workday inbox, and recurring operational tasks. Reduce avoidable handoffs and ensure complex work reaches the right People Systems owner with the context needed to act. Keep core runbooks and self-service guidance current based on recurring request patterns. Give People Systems analysts and engineers more capacity for configuration, governance, architecture, and strategic delivery work.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Platform Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. Platforms already using Stripe include Planity, TheFork, Prestashop and Shopify. As a key member to the Stripe Platforms team, you will manage and elevate relationships with a named account list while identifying new growth opportunities and ways Stripe can exceed expectations. If you’re motivated, smart, persistent, and a great teammate, we want to hear from you! What you’ll do As an Account Executive (Grower), you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses. Responsibilities Directly manage and nurture a named account list and develop account plans for winning and expanding business with upper middle market and enterprise SaaS Platform companies Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well Own the full sales cycle from lead to close for upper middle market and enterprise companies Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyse Craft and lead complex, bespoke commercial & contractual negotiations Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models Lead and contribute to team projects to develop and refine our sales process Engage with Product and Engineering teams to help drive product strategy Who you are You are an adept salesperson and relationship manager capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with upper middle market and enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets. Minimum requirements 7+ years of sales experience, preferably selling a technical product, with a track record of top performance Extensive experience directly selling a technology product or service, preferably at an API-first company, with a record of top performance A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and applying value proposition Great listening skills and ability to quickly become a trusted resource for decision-makers across technology and finance orgs within software companies An ability to understand complex technical problems and understand how Stripe’s solutions can address them A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal Strong presentation skills Proven ability to lead complex negotiations involving bespoke commercial agreements Superior verbal and written communication skills in French and English Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the space Experience in or excitement in learning about financial technology infrastructure Fastidious approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly/quarterly basis and communicating them in a succinct manner
About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: Vercel is seeking a Business Development Representative to help bring the next wave of innovative companies onto the Vercel platform. This role is ideal for individuals who are curious about web technologies and eager to launch their career in technical sales at one of the world’s leading developer tools companies. As a Business Development Representative, you’ll play a key role in connecting with engineering and product leaders at fast-growing companies, educating them on how Vercel can help their teams ship faster and build better web experiences. You’ll work closely with Account Executives to identify, qualify, and nurture opportunities within the Majors segment — our largest enterprise customers. This is a hands-on, high-impact role where you’ll learn directly from world-class sales and product leaders, gain exposure to the SaaS sales cycle, and build a strong foundation for a career in go-to-market at Vercel. What You Will Do: Identify and engage enterprise companies that could benefit from Vercel’s platform Research prospects and tailor outreach to engineering and product leaders Qualify inbound leads and generate outbound opportunities through personalized outreach Partner with Account Executives to build pipeline and drive adoption in the Majors segment Collaborate cross-functionally with Marketing, Sales Engineering, and Customer Success to refine messaging and improve outreach effectiveness About You: Passion for web development and staying current with the latest trends and technologies 2+ years of experience as an outbound SDR Ability to navigate and prospect into large org structures in the Fortune 500 Excellent communication skills — ability to explain complex technical concepts to both technical and non-technical stakeholders Strong problem-solving abilities and attention to detail Self-motivated and able to work independently while also collaborating effectively with cross-functional teams Bonus If You Have Experience With: Background in computer science, web development, or a related technical field Vercel, Next.js, or any other technical background or understanding Salesforce, Outreach, or similar Compensation & Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA OTE pay range for this role is $100,000 - $120,000 OTE. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. #LI-DNI #LI-SP2 Disclosures: Privacy: Please review our J ob Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.