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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Billing organization at Stripe builds and operates Stripe Billing, a growing product vertical inside of Stripe. Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, delivering business analytics, and providing recovery and retention tools to prevent customer churn. To support even the most unique and complex business models, our technology and products must be configurable and programmable. This requires our team to innovate in how we model different types of businesses, and how we use technology to enable customers to piece together Stripe’s Billing’s platform primitives into holistic solutions that support any type of business. Through this work, Stripe Billing allows worry-free innovation and evolution of any customer’s business model. Stripe is defining the industry’s approach to Billing solutions; we’re looking for innovators to join us. What you’ll do We’re looking for an experienced Engineering Manager to lead a team within the Stripe Billing organization. In this role, you will manage a high-performing team of engineers and partner closely with product managers and other cross-functional leaders to shape the team’s strategy and roadmap. You will excel in this role if you’re a product-focused engineering manager who can collaborate effectively across multiple teams and functions to deliver results. If you enjoy building and nurturing high-performing engineering teams, helping guide the direction of product development, and engaging directly with users of the platform, this will be a great opportunity for your career. You will: Partner closely with engineering leaders, product managers, and designers to shape the team’s strategy and roadmap Demonstrate strong first principles thinking when approaching complex problems and system design Foster a healthy team culture with a high level of trust and psychological safety Define processes that enable the team do its best work in a fast-paced, dynamic environment Coach and mentor engineers on the team to help them advance in their careers and develop new skills Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team Work closely with Stripe’s recruiting team to hire strong engineering talent Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of engineering management experience 8+ years of full time software development experience You have a consistent track record of hiring and leading productive engineering teams You’ve nurtured healthy work environments that are supportive, challenging, diverse and inclusive You’re motivated to work in highly cross-functional organizations, with a strong ability to lead and measure product outcomes You’ve leveraged your strong technical background and hands-on experience in solving large scale and difficult technical problems You have experience building extensible, leveraged software solutions that scale to different kinds of user needs. You have the ability to thrive while operating with a high level of autonomy and responsibility Preferred qualifications You have a strong product and design sense, and enjoy finding elegant solutions to complex problems You’ve built strong cross-team relationships that span organizational boundaries You have experience building and leading a distributed team that works across multiple locations and time zones
About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: As an Account Executive on the Commercial Scaled Install Base team, you will own a broad portfolio of existing Vercel customers and be responsible for both retaining and growing their business. You will manage a high-volume book of accounts, balancing renewals, customer engagement, pipeline generation, and expansion opportunities. You will learn to recognize which customers need immediate attention, which signals point to growth, and where proactive outreach can create new commercial opportunities. This is a true closing role. You will own revenue outcomes, run sales cycles, negotiate renewals and expansions, and build pipeline within your portfolio. You will also learn how to operate at scale, using customer data, automation, AI, and repeatable workflows to focus your effort where it can have the greatest impact. This role is an ideal next step for an emerging seller who is ready to move into full-cycle account ownership. You may have developed your skills in an SDR or BDR role, renewals, account management, customer success, or another customer-facing position. What matters most is that you are commercially driven, eager to learn, and ready to take ownership of a number. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Own the commercial relationship for a portfolio of existing Vercel customers. Manage the renewal process from early preparation through negotiation and close, protecting recurring revenue and identifying risk before it threatens the relationship. Build expansion pipeline by prospecting within existing accounts, reaching new stakeholders, developing champions, and uncovering new teams, applications, and workloads. Run discovery, demonstrations, commercial conversations, and negotiations across a range of renewal and expansion opportunities. Use customer signals, product usage, account data, and business context to prioritize the right action across a large portfolio. Re-engage customers with limited activity or unclear growth indicators and develop hypotheses for how Vercel can create additional value. Build relationships with developers, engineering leaders, product teams, procurement partners, and business stakeholders. Partner with Solutions Architects, Developer Support, Customer Success, Product, and other internal teams to help customers achieve meaningful outcomes. Maintain accurate account plans, opportunity details, forecasts, renewal timelines, and next steps in Vercel’s systems. Use automation, AI, and repeatable workflows to operate efficiently and deliver thoughtful customer engagement at scale. Share what you learn and help the team develop scalable plays for renewals, risk mitigation, customer re-engagement, and expansion. Develop the technical and commercial skills required to grow into increasingly complex accounts and sales opportunities. About You: We are looking for someone who is ready to take the next step into full-cycle selling and account ownership. You might be a great fit if you have developed your skills through an SDR or BDR role, renewals, account management, customer success, sales, or another customer-facing position. In practice, this looks like someone who: Is motivated by owning a revenue target and being accountable for measurable outcomes. Has experience generating pipeline through thoughtful, personalized outreach. Can manage a high volume of accounts, priorities, and deadlines without losing attention to detail. Is comfortable initiating conversations, asking direct questions, and creating momentum where little currently exists. Learns complex technical products quickly and is curious about how modern web applications and AI products are built. Can connect customer needs to business value and communicate clearly with both technical and non-technical stakeholders. Demonstrates sound judgment about where to spend time and when to ask for support. Is organized, reliable, and disciplined in managing opportunities, renewals, forecasts, and follow-up. Is coachable and actively seeks feedback as a way to improve. Brings a team-first mindset, low ego, and a willingness to contribute wherever needed. Acts proactively and does not wait to be told what needs attention. Is resilient, resourceful, and energized by working through accounts where the path to growth may not be immediately obvious. You do not need to arrive as an expert in Vercel or web infrastructure. You do need to be excited to learn, willing to go deep, and able to translate that learning into better customer conversations. Bonus If You: Have experience as an SDR or BDR in a technical, developer-focused, cloud, infrastructure, or product-led growth company. Have owned renewals, expansion opportunities, or a revenue target. Have experience progressing and closing smaller commercial opportunities. Have worked with developers, engineering leaders, product teams, or other technical buyers. Have experience using tools such as Salesforce, Outreach, Gong, LinkedIn Sales Navigator, or ZoomInfo. Experiment with AI, automation, or self-built workflows to improve how you work. Aspire to grow into larger accounts, more complex sales cycles, or future leadership opportunities. Compensation & Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $174,000-$221,000 OTE. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Disclosures: Privacy: Please review our J ob Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices’ Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe. What you’ll do Our Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org, (2) have superior communication skills to work across senior stakeholders across different functions, and (3) thrive when solving complex problems with limited oversight & incomplete data. Responsibilities Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals Own Business Practices’ CPQ governance across the deal lifecycle by coordinating UAT for new features, ensuring all GA products are available in the CPQ, and establishing scalable best practices for evaluating and prioritizing new CPQ requests. Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision Make exec level recommendations and drive decisions, where necessary Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end Experience with deal management processes, deal process related root cause analysis, and commercial agreements 7+ years of experience in program management, business operations, management consulting or a related discipline Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment The ability to diagnose, simplify and structure problems and solutions while having command of “the details” Enthusiastic “roll up your sleeves” mentality Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness. Comfort with Excel and/or Google Sheet for analyzing large datasets Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools Preferred qualifications Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you) You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables Prior experience with payments and/or SaaS
About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role: We are looking for a Head of Solutions Architecture, EMEA to join our global Field Engineering organization. You will build and lead the technical sales organization behind our customer relationships across Europe, a region where some of the most ambitious web and AI products are being built on Vercel, Next.js, and our AI stack. The architecture decisions our Solutions Architects shape early, in the first review and the first migration plan, often determine how far a customer scales with us. You will lead the Solutions Architecture organization across EMEA, a team of Solutions Architects and the managers who lead them. You will set the bar for technical excellence across the deal cycle, coach the team through strategic accounts and critical deals, and step in yourself when it matters most: architecture reviews, migration plans, and high-stakes executive presentations. You will shape how Vercel wins in the region, turning patterns from the field into repeatable plays, adapting our motion to the realities of selling across European markets, and carrying what customers tell you back to our product and engineering teams so it shows up in the platform. You will drive org planning, staffing, budgeting, and recruiting as you scale the team the region needs, partner closely with EMEA Sales leadership to win new business and expand existing accounts, and report directly to our Global VP of Field Engineering. This is a hybrid position based in our London or Berlin office, with three days per week onsite. What you will do: Lead, develop, and manage our team of pre and post-sales Solutions Architects across EMEA. Provide hands-on support for key accounts as needed (presentations, architecture reviews, migration plans). Oversee and coach Solutions Architects on strategic accounts and other engagements across segments. Partner with our engineering org to provide product feedback from the field. Develop repeatable plays from trends you are seeing across your team. Track and report SA performance to Sales and Field Engineering leadership quarterly. Own org planning, staffing, budgeting, and regional recruiting. About you: 10+ years of experience in Solutions Architect, Sales Engineering, or Technical Pre-sales roles, with at least 5 years in a leadership position. Strong background in modern web technologies (JavaScript, React, Next.js, Node.js, APIs, cloud infrastructure). Proven ability to lead, coach, and scale technical teams in a high-growth environment. Demonstrated success working with enterprise and commercial customers across diverse industries. Strong understanding of modern software development workflows (CI/CD, DevOps, frontend frameworks, etc). Experience collaborating with Sales, Product, and Engineering teams to drive customer success. Bonus if you: Have hands-on experience building with Vercel, Next.js, or similar frontend frameworks. Have led SA teams at a high-growth SaaS or cloud infrastructure company. Bring expertise in developer tooling, edge computing, or performance optimization. Are comfortable presenting at conferences, webinars, or large-scale customer events. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. Disclosures: Privacy: Please review our J ob Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About Startups @Vercel: The Vercel Startups org exists to help founders navigate the shift to AI-native development with confidence. Startups move faster than ever—what used to take years now happens in days—and the decisions founders make early can either unlock scale or become long-term constraints. We partner with startups at the critical moments where technical, commercial, and strategic support starts to matter most. We’re a talent-dense team made up of former founders, engineers, and experienced go-to-market operators who bring firsthand experience building, scaling, and supporting modern software companies. Many of us have sat on the other side of the table, making architectural decisions, navigating tradeoffs, and scaling under real constraints, and we bring that perspective into every customer interaction. We operate with a growth mindset and strong shared ownership. We dig deep to understand our customers, work closely across functions as one team, and find ways to win even when the path forward isn’t obvious. Resilience, curiosity, and a willingness to push through hard problems are table stakes here. This is a team for people who want to operate with high trust, high agency, and high impact — alongside peers who care deeply about helping startups succeed. About The Role: You are an expert in Vercel, you have incredible pattern recognition, and are at the bleeding edge of the tech and tools defining how we live and work. In this role, you'll help startups unlock Vercel's full value from adoption through scaling—building relationships with founders and technical leaders who are making critical architectural decisions. You'll analyze usage patterns to identify expansion opportunities, coordinate cross-functional teams to drive outcomes, and guide teams as they adopt AI-native architectures. By leveraging automation and AI to maximize your impact, you'll help refine early plays into repeatable playbooks that scale across our startup portfolio. What You Will Do: Build trusted relationships with founders, developers, and technical leaders by quickly developing deep understanding of their architecture, use cases, and technical constraints Use customer signals and usage patterns to determine the right next play and focus time on the highest-leverage opportunities for adoption, expansion, or re-engagement Quarterback customers end-to-end, strategically deploying Sales Engineers, Developer Support Engineers, Product, and Support at the right moments to drive outcomes Own and grow a portfolio of startup customers by partnering with them as they move from early adoption to scale Partner with founders and developers as they adopt AI-native features and architectures, helping them understand how Vercel’s Frontend Cloud fits into a rapidly evolving developer ecosystem and supports new workloads, performance requirements, and scaling patterns Use automation, agents, and self-built workflows to operate at high leverage and focus time and energy on the most impactful customer work Operate comfortably in an evolving environment, helping refine early motions and turn what works into repeatable playbooks About You: We’re looking for someone who sits at the intersection of technical curiosity, commercial excellence, and startup mindset . You might be a great fit if you’ve developed this skill set through a range of paths—whether as a builder, founder, engineer, or in a technical go-to-market role—and you bring strong judgment, ownership, and curiosity to how you work. In practice, this looks like someone who: Learns complex technical products quickly and enjoys reasoning about how modern web and AI-native applications are built and scaled Can speak comfortably with developers and founders, using their language and earning credibility through insight rather than titles Has strong sales acumen and experience owning revenue outcomes across a range of deal sizes and complexities Believes that the best revenue outcomes come from deeply successful customers, not transactional selling Brings a thoughtful, opinionated point of view on modern web infrastructure, frontend performance, and scaling tradeoffs Thrives in ambiguity and enjoys shaping how a team and motion evolves from early to more structured Is energized by ownership, accountability, and helping customers make smart decisions What This Role Is Not: Not a pure Customer Success role focused on reactive support Not a transactional sales role detached from customer outcomes Not a highly scripted role with narrow ownership or predefined motions This role requires judgment, curiosity, and comfort operating across technical, strategic, and commercial dimensions. If you’re based within a pre-determined commuting distance of one of our offices (SF, Austin or NY), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. Benefits & Compensation: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA OTE range for this role is $170,000-$209,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Disclosures: Privacy: Please review our J ob Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Finance and Strategy team is an integral thought partner to Stripe's core functional leaders. We bring understanding and predictability to Stripe's bottom line financials. We work cross-functionally across many surfaces at Stripe and help steward Stripe's resource investments to improve the durability of our long term financial performance. What you'll do We're looking for a Finance and Strategy Partner to join our growing team. You'll help with forecasting, budgeting, and reporting for various departments accurately and in a timely manner and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers. Responsibilities Partner closely with business leaders to support and influence key strategic and business decisions, serving as their financial partner for analysis and evaluation of strategic projects and initiatives (e.g., foundational investments or business model shifts) Design and provide analytical rigor to measure efficiency and ROI of investments in headcount and non-headcount expenses Drive reporting, process, and discipline for finance routines to shape and influence decision-making (e.g., budget, forecast, monthly reviews, and long-range plans) Build and own models for in-depth analyses, ensuring their quality, timeliness, and accuracy Define metrics, leading indicators, and reporting dashboards in partnership with cross-functional teams such as Data Science Drive continuous process improvement, standardization, simplification, and reporting enhancements Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7–9 years of relevant experience in strategic finance or FP&A, including experience building integrated models and executing on finance processes such as budgeting, forecasting, and negotiations B.A. or B.S degree in related field Proficiency in SQL and experience working with and analyzing large data sets, as well as strong working knowledge of GSuite, Salesforce, and MS-Office products Excellent problem-solving skills and demonstrated ability to independently analyze complex problems and data, with a track record of producing results on challenging projects Strong communication skills and a proven ability to build relationships with and influence business partners and cross-functional stakeholders A self-starter with a hands-on mindset, able to bring structure to ambiguous areas, thrive in fast-moving environments, and maintain high performance under tight timelines Preferred qualifications Experience working at a high-growth technology or financial services company Experience managing headcount and operating expenses Experience supporting Go-to-Market, Money Management, and Corporate Finance Oracle, Anaplan, Tableau, or other equivalent application experience Experience with Python or a willingness to learn Experience in data visualization and dashboarding
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global GTM Operations team is responsible for overall productivity and effectiveness of the GTM organization, partnering closely with the sales team and teams across Stripe to drive initiatives. This role will partner directly with the head of the global Solution Architecture, whose team is responsible for pre-sales technical assessment and technical validation of Users in partnership with Sales. This role will be expected to drive the rhythm of business, data insights / reporting, strategic initiatives, annual planning and execution. We advance the sales policies, processes and tools to drive revenue and growth. This is an incredible opportunity that plays an integral role in shaping and executing GTM strategies with Sales leaders. Responsibilities include go-to-market design, resource planning, territory alignment and quotas management, sales process optimization, and business analytics. You will also partner with key cross-functional stakeholders, including Finance & Strategy, adjacent Sales Operations teams, Global Systems & Processes, and the Strategy Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning). We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight. What you’ll do The Solution Architecture team is growing rapidly and is in need of a strong strategy and ops business partner that can help scale the operations and drive strategy of the team. This entails a focus on operational projects (process design, business cadences, systems work) and everything related to planning and running their business, including: org design and planning, sales coverage models, setting SOKRs, measuring and providing insights on performance, and process improvement. In addition to engaging with the Solutions Architecture team, you will also be collaborating with numerous cross-functional stakeholders from across the globe. Responsibilities Collaborate with Solution Architecture leadership and cross-functional stakeholders in developing go-to market strategy, resource plan and key performance metrics. Create and manage operational processes such as territory planning, quota setting, quarterly compensation. Work cross-functionally to investigate and conduct analysis on system and operational issues Develop and execute initiatives designed to optimize team efficiency and productivity Drive rhythm of business (weekly business reviews, monthly / quarterly business reviews) with strong operational rigor. Provide insights on key performance metrics and priorities (e.g. weekly, monthly, quarterly business reviews), identify key roadblocks to progress, and work efficiently to remove them Provide business analytic strength to help drive initiatives critical to ongoing growth and provide key insights for business leadership to support strategic decision-making Drive critical projects and initiatives and drive alignment with cross-functional teams across the organization by developing detailed project plans with activity based milestones Oversee implementation of enabling systems and tools, working closely with internal systems teams Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of sales strategy and operations experience in a high-tech growth environment, or operational experience in investment banking, management consulting, private equity, venture capital, or business insights / analytics roles. Knowledge of sales data such as customer accounts, opportunities and revenue. 11+ years of total work experience. Bachelor's Degree in a related field (e.g. Finance, Business, Engineering, Mathematics) Strong business acumen and distinctive problem solving and analysis skills. Ability to solve complex and diverse business problems (commercial, operational, organizational). Exceptional analytical skills and a structured approach to solving unique business problems Advanced SQL and Excel skills to include experience financial modelling Experience working with large data sets, especially in analyzing large imperfect data sets to solve problems and creating scalable reports and dashboards or ad-hoc analysis Stakeholder management experience - with strong communication and influencing skills. Self-starter and comfortable dealing with ambiguity. Communicate clearly, proactively, and concisely Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced and frequently changing environment An enthusiastic "roll up your sleeves" mentality. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, ambiguous and rapidly changing environment Preferred qualifications MBA or higher degree in an analytical field Prior experience at a growth stage Internet/software company or FinTech Proficiency in BI visualization tools (e.g. Tableau) Experience in Salesforce.com as a user and report developer 2+ years of people management experience
About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: We are looking for a Product Manager to join our Product team. You will own Software Factory, a new product area that puts AI agents on every stage of the development loop — triaging an issue, planning it, writing the code, and checking the result — while keeping people on the judgment calls. Human time and human attention has become the bottleneck, and the opportunity is to move towards automation of continuous software maintenance and improvement. You will define how agents help fix bugs, implement features, improve performance, mitigate security issues, improve code quality, and increase test coverage. You will report to the Product Lead and will be located in San Francisco, CA (hybrid). If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Own the product vision, strategy, and multi-year roadmap for Software Factory. Define the workflow model — how work moves through classification, analysis, implementation, and review, and where the handoff back to a person belongs Own the trust and quality bar: evals, verification, retry behavior, and what the factory is permitted to touch without human approval Define how factories integrate with where engineering work already lives, including GitHub and Linear, and with agent harnesses such as Codex and Claude Code. And define new dedicated surfaces for how to interact with factory agents. Shape the memory and context model that lets a factory accumulate real knowledge of a repository over time Work directly with design partners and Enterprise customers adopting factories against their own codebases About You: You've worked on developer tooling products, ideally CI/CD, code review, developer productivity, or AI coding tools You have deep hands-on experience with coding agents and a substantiated point of view on where they succeed and where they fail today You have the technical depth to reason about agent orchestration, evals, context management, and sandboxed execution You have owned a platform area that other product teams build on, and set technical direction others adopted You have experience with products whose output is probabilistic, including defining acceptance bars and measuring quality over time You have experience working directly with design partners or Enterprise customers on adopting new engineering workflows Bonus If You: Have worked on multi-agent systems or agent orchestrators. Have worked on evals or systematic measurement of AI output quality Have worked on products adopted bottom-up by individual developers before spreading to teams Have run or operated a large open-source project Compensation & Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $208,000 - $312,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Disclosures: Privacy: Please review our J ob Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Escalations team offers a single point-of-entry for all user escalations raised by Stripes on behalf of a user. This team is accountable for all user escalation resolutions by either direct responsibility for resolution or by partnering with other support and non-support teams to facilitate a resolution. We aim to help users find speedy issue resolution and alleviate confusion and unnecessary effort from non-Support Stripes to do this. We will dig into specific user escalations to find top drivers for our most frequent and painful issues affecting our largest users as well as analyze the experience for the broader subset of users. Ultimately, these cases often shine a light on points of failure within Stripe, and the User Escalations team has the opportunity to create transformative user experiences, while also helping edit Stripe to rectify the structural issues that resulted in the escalation in the first place. This is a high visibility, high impact role, with the responsibility to work with users and cross functional stakeholders, all while helping build this team from the ground up. What you’ll do In this role, you will play a vital part in addressing user escalations at Stripe, focusing on swift and effective resolution. You’ll engage directly with users and the reporters of the escalations, while also collaborating with product and engineering teams to ensure user issues are resolved effectively. Additionally, you will leverage data and insights to identify trends, root causes and drive support improvements across the wider organization. Responsibilities Respond to incoming User Escalations from Stripes in a timely manner (within agreed service levels) as well as triage, scope, and support to resolution Communicate directly with users to solve the most painful problems, via email and phone Be accountable for timely and accurate resolution for all User Escalations within agreed service levels Directly, or in partnership with other Stripe teams, drive fast resolution and demonstrate extreme ownership in solving users issues completely Conduct thorough, data-driven root causes analyses of escalations, and work with partner teams to validate findings Share findings and insights with leaders through forums and presentations Collaborate with partner teams to identify remediations to address root causes of escalations and drive change from a users’ first mentality Challenge the status quo, identifying how and where Stripe needs to improve to better serve users Help build the team and process from the ground up Support training and socialization efforts for process adoption across Stripe Build relationships with partner teams and drive accountability for completion of remediations Understand and help influence the relevant product roadmaps that will address the most frequent user escalations Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 5+ years of experience in a user support (customer facing) role Prior experience in troubleshooting and working on short SLA cases / escalations. Prior experience working on projects or process improvement initiatives Sound judgment and impeccable attention to detail Deep sense of customer care and users-first perspective Unflappable, exothermic energy under pressure Comfort with ambiguity and a proven ability to create order out of chaos by building processes that help the team run better and deliver a better user experience Solid stakeholder management skills and an ability to influence others to drive progress A sense of urgency and a drive to see issues through to resolution Preferred qualifications Experience leading multiple concurrent projects Analytical rigor and the ability to use data to inform decisions; comfort with SQL is a plus Experience in large / enterprise users is a plus
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Platform Velocity Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. You will work with the next wave of startup platforms already using Stripe. As a key member of the Stripe Platforms team, you will manage and elevate relationships with a named account list while identifying new growth opportunities and ways Stripe can exceed expectations. What you'll do As an Account Executive (Existing Business), you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe's online commerce infrastructure can make payments a competitive advantage for their businesses. Responsibilities Directly manage and cultivate a named account list while crafting comprehensive account plans aimed at winning and expanding business with upper middle market and enterprise companies. Build and sustain key relationships with C-level executives, ensuring the orchestration of appropriate executive touchpoints. Contribute to the development of our platform partnership strategy by establishing repeatable processes and scalable engagement models. Develop outbound strategies to create and nurture new business opportunities. Own the complete sales cycle, from lead generation to closing sales with upper middle market and enterprise clients. Coordinate and support the implementation of sold platforms and facilitate their effective utilization of Stripe products. Foster relationships with executive stakeholders at both new and existing clients. Collaborate with leaders across various functions (such as Engineering, Product, and Finance) to conduct complex product workshops and financial analyses. Lead and contribute to team initiatives aimed at developing and refining our sales process. Engage with Product and Engineering teams to shape and drive product strategy. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. You are an adept salesperson and relationship manager capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. You get excited about prospecting and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building — you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets. If you're motivated, smart, persistent, and a great teammate, we want to hear from you! Minimum Requirements At least 3 years of sales or prospecting experience, ideally within a technology company, with a consistent record of top performance. Proven ability to manage a named account list and develop account plans for upper middle market and enterprise companies. Experience building and maintaining relationships with C-level executives (CTO, COO, CFO). Demonstrated ability to own and close a full sales cycle, from prospecting through to contract. Strong analytical skills with experience helping customers model and quantify business investment decisions. Ability to collaborate cross-functionally with Engineering, Product, and Finance to lead complex product workshops and financial analyses. Excellent verbal and written communication skills.
About the job Who are we? About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career About The Team The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe’s People & Places Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People and Places function. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team Key Responsibilities Provide strategic HR leadership to HR Operations. Effectively manage, develop and engage the global team Ensure an exceptional employee experience by simplifying key processes Lead and implement HR initiatives and projects which are aligned within HR and Centers of Expertise (COE) Coordinate and lead key projects for improvement across HR Identify best practices that can be applied to improve work tasks and processes Deliver service improvement activity across HR through employing process improvement methodologies and the application of innovative thinking Promote and lead change Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities Serves as the escalation point for HR Operations guiding the root cause analysis, resolution and communication protocol Manage the case management system (Ops ticketing system) and team to establish service level agreements Partner with the HRIS team supporting HR technology upgrades Develop and maintain team standard operating procedures Oversees relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered Track HR metrics to identify areas for improvement. Develop and implement counter-measures to correct identified misses to goals Skills Proficiency in verbal & written communication in English Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage. Strong attention to details. Ability to analyze and identify patterns in large data sets. Decision making aptitudes based on given guidelines and in ambiguous contexts. Must be comfortable working with large data sets. Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner. Minimum Requirements Minimum 7+ years of people and operations management experience Education - Grad/Post Grad in human resources or a related discipline Desired 12+ years of overall experience Experience with HR systems such as Workday, Greenhouse, Confluence and Salesforce Ability to manage multiple projects simultaneously with minimal supervision Excellent leadership skills, data analytical & presentation skills, Written & Communication skills Understanding of overall HR lifecycle – Core HR , Benefits, Talent Mobility, Equity, Compensation, Exits etc