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About the Team OpenAI’s Hardware organization develops silicon and system-level solutions designed for advanced AI workloads. The team builds next-generation AI-native silicon and systems, working closely with software, research, and manufacturing partners to co-design hardware tightly integrated with AI models. Beyond delivering systems for OpenAI’s supercomputing infrastructure, the team develops the strategic partnerships needed to accelerate hardware innovation and scale. About the Role We’re seeking an experienced Hardware Strategic Sourcing & Manufacturing Partnerships Manager to lead strategic engagements with joint design manufacturers (JDMs), contract manufacturers (CMs), and original design manufacturers (ODMs) across OpenAI’s hardware ecosystem. Based in Singapore, you will own the complete manufacturing partner lifecycle: developing sourcing strategies, leading RFIs and RFPs, evaluating and selecting JDM, CM, and ODM partners, negotiating commercial agreements, onboarding suppliers, launching manufacturing programs, and managing long-term partnerships. You will work closely with engineering, manufacturing, supply chain, finance, legal, security, and program management teams to establish partnerships supporting AI-native silicon, rack-scale systems, and related infrastructure. Success requires strong commercial judgment, technical credibility, and hands-on operational execution. In this role, you will: Develop and execute partnership strategies across JDM, CM, and ODM engagement models, identifying the appropriate manufacturing approach based on product requirements, technical complexity, scale, speed, cost, and risk. Lead end-to-end RFI and RFP processes for prospective JDM, CM, and ODM partners, including defining requirements, conducting market outreach, managing competitive bids, coordinating stakeholder evaluations, and presenting selection recommendations. Evaluate manufacturing partners across technical capabilities, product design and engineering resources, manufacturing readiness, quality systems, production capacity, financial stability, security, supply-chain resilience, commercial competitiveness, and strategic alignment. Negotiate and structure JDM, CM, and ODM agreements, including master services agreements, statements of work, engineering and manufacturing responsibilities, nonrecurring engineering, tooling, pricing, capacity commitments, intellectual property, warranties, service levels, and program-specific terms. Establish clear commercial and operational ownership across partner models, including design responsibilities, engineering deliverables, manufacturing execution, quality accountability, inventory exposure, supply commitments, and escalation procedures. Develop transparent cost and pricing structures covering bills of materials, engineering services, tooling, manufacturing labor, overhead, margin, volume assumptions, and total cost of ownership. Apply should-cost analysis, open-book pricing, benchmarking, and cost-down planning to evaluate partner proposals and improve long-term manufacturing economics. Lead partner onboarding and program bring-up, translating executed agreements into operating plans, resource commitments, technical readiness requirements, program milestones, governance structures, and cross-functional execution. Coordinate manufacturing readiness, new product introduction, design transfer, production ramp, and ongoing operations with engineering, manufacturing, supply chain, quality, finance, and program management teams. Build and maintain strong executive and working-level relationships with JDM, CM, and ODM partners, serving as the primary commercial point of contact throughout each partnership. Establish ongoing partner governance through performance scorecards, executive business reviews, delivery and capacity forecasts, corrective action plans, issue escalation, and continuous-improvement initiatives. Identify and mitigate risks related to manufacturing capacity, supplier concentration, quality, delivery, geopolitical exposure, and continuity across the partner ecosystem. Develop repeatable frameworks for partner selection, contracting, onboarding, and performance management, while supporting relevant ERP, MRP, and PLM system requirements. You might thrive in this role if you have: Ten or more years of experience in strategic sourcing, manufacturing partnerships, supplier management, procurement, or supply-chain leadership within hardware, semiconductors, advanced manufacturing, or technology infrastructure. Direct experience selecting, negotiating with, and managing JDM, CM, and ODM partners supporting complex hardware programs. A demonstrated understanding of differences among JDM, CM, and ODM business models, including design ownership, engineering responsibilities, manufacturing execution, intellectual property, commercial structures, and operational risk. Experience leading partner engagements from RFI or RFP through evaluation, selection, contracting, onboarding, new product introduction, production ramp, and ongoing relationship management. Strong negotiation skills and experience structuring agreements covering engineering services, manufacturing, tooling, capacity, pricing, intellectual property, quality, warranties, and delivery commitments. Expertise in manufacturing cost models, should-cost analysis, open-book pricing, total cost of ownership, and long-term cost reduction strategies. Experience bringing new manufacturing programs online and coordinating technical, commercial, and operational readiness across internal teams and external partners. The technical credibility to collaborate with hardware engineering and manufacturing teams on rack-scale systems, compute infrastructure, networking, storage, silicon, or related hardware. Strong analytical judgment and the ability to assess tradeoffs among cost, quality, capacity, schedule, technical capability, and operational risk. A track record of building trusted relationships with manufacturing partners and cross-functional stakeholders; familiarity with manufacturing ecosystems across Asia is valuable. Comfort operating in a fast-moving, ambiguous environment and building scalable processes where established playbooks do not yet exist. A commitment to OpenAI’s mission of ensuring that artificial general intelligence benefits all of humanity. To comply with export control laws and regulations, candidates for this role may need to meet certain legal status requirements as provided in those laws and regulations. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team OpenAI’s acquisition of io marks our entry into consumer hardware and our ambition to define the next human–computer interface. Success in hardware requires strong financial stewardship across the full product cost stack—from early design and sourcing decisions through manufacturing, logistics, inventory, returns, and warranty. Hardware Finance works across Product, Supply Chain, Operations, Accounting, Systems/Data, and Finance to connect business decisions to product cost, inventory, cash, COGS, and margin. About the Role We are seeking a Hardware Finance Manager to own an assigned area of hardware COGS and inventory end to end. The initial assignment will depend on business priorities and the successful candidate’s expertise. It may include BOM and product cost, manufacturing variance analysis, inventory planning, logistics, returns and warranty, customer support, or another connected set of hardware-finance responsibilities. This is an individual-contributor role with broad scope. Prior hardware experience and deep, hands-on expertise in at least two relevant domains are required. The person will be expected to operate independently, build reusable processes and analytical workflows, and remain accountable for the analysis, judgment, and recommendations. In this role, you will: Own an assigned area of hardware COGS and inventory end to end. Own forecasting, close, and business variance analysis for the assigned scope. Provide hardware leadership with clear variance explanations, trend analysis, and forward-looking signals that connect business and supplier decisions to inventory, cash, COGS, and margin. Partner with business teams and Finance Platforms to establish the financial data, systems, and dashboards needed to support analysis. Ensure data integrity and governance through clear definitions, ownership, validation checks, controls, and review processes. Improve forecasting, reporting, systems, and finance processes so they remain reliable and can scale as the organization grows. Build strong cross-functional relationships and identify material risks, opportunities, and tradeoffs early. Develop practical scenarios and recommendations that help leadership make informed decisions. Partner across Supply Chain, Operations, Product, Accounting, Systems/Data, and Finance. Drive alignment without formal authority and communicate complex financial issues clearly to senior stakeholders. Develop expertise in an adjacent COGS or inventory domain as business priorities evolve. You might thrive in this role if you have: 8+ years of prior consumer hardware or complex physical-product finance experience. Deep, hands-on expertise across multiple relevant domains, with demonstrated ownership in at least two. Demonstrated leadership of ambiguous cross-functional initiatives with material impact. Strong financial modeling, analytical, communication, and stakeholder-influence skills. Evidence of building scalable processes, systems, frameworks, or automated workflows. Ability to identify accounting, control, data, and source implications and engage the right owners. Ability to lead through influence and improve others’ effectiveness. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Application Platform is part of Product Platform within Figma’s Infrastructure organization. We build shared foundations that help engineers ship backend product work quickly, safely, and reliably. The team owns a large Ruby application that powers Figma’s REST APIs, asynchronous jobs, and workflow orchestration. Our systems sit on critical production paths and shape the day-to-day experience of backend engineers across Figma. We’re looking for an experienced backend engineer with meaningful production Ruby experience who enjoys building for other engineers. You don’t need to be a Ruby language specialist. You should be comfortable making informed tradeoffs in a substantial shared codebase and turning recurring problems into durable systems, tools, and paved paths that improve engineering velocity across the company. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Design and evolve shared Ruby frameworks for REST APIs, asynchronous jobs, workflow orchestration, and data access Improve the availability, reliability, scalability, and performance of backend systems that support critical product functionality Modernize a large Ruby codebase through safe architectural changes, including moving REST APIs from Sinatra toward Rails and introducing stronger endpoint abstractions and type safety Make backend development faster by improving hot reloading, local workflows, test infrastructure, CI reliability, debugging tools, and iteration speed Strengthen the scalability, isolation, observability, and recovery capabilities of Figma’s asynchronous job platform Partner with product engineers—your customers—and Infrastructure teams to identify recurring pain points and turn them into reusable platform capabilities Establish pragmatic engineering practices through shared libraries, APIs, documentation, tooling, code review, and technical guidance Mentor other engineers and contribute to a culture of thoughtful execution, high technical standards, and shared ownership We'd love to hear from you if you have: Bring 5+ years of professional software engineering experience, including 3+ years building production systems with Ruby Build, maintain, and evolve large Ruby applications and shared backend codebases that support multiple engineering teams Design reliable distributed systems at production scale, including APIs, background processing, testing, observability, and operations Improve complex, established systems through architecture, modularization, migrations, performance, reliability, or developer tooling Create scalable abstractions, navigate technical tradeoffs, and collaborate with and mentor engineers across teams While not required, it’s an added plus if you also have: Experience with background-job or workflow systems, including retries, idempotency, scheduling, backpressure, isolation, and failure recovery Experience with AWS services such as SQS and EKS, workflow systems such as Temporal, or infrastructure tools such as Kubernetes and Terraform Experience improving test performance, local development environments, CI systems, or large-scale code migrations At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $153,000 — $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .
About the Team The Corporate Security team ensures the physical safety and security of the organization's assets, operations, and personnel. We are committed to maintaining a secure environment that enables our team to focus on advancing artificial intelligence in a responsible manner. About the Role As a Protective Intelligence & Threat Analyst, you will identify, assess, and communicate physical security threats affecting OpenAI, its personnel, executives, operations, and assets. You will leverage open-source intelligence, social media, investigative tools, and other information sources to assess violent or disruptive threats, geopolitical developments, and emerging risks relevant to the company. The role will support a broad range of Protective Intelligence activities, including persons of interest investigations, behavioral threat assessment, executive and individual risk assessments, event and travel security assessments, and time-sensitive intelligence support to Corporate Security and cross-functional partners. You will turn complex and often incomplete information into clear assessments and actionable recommendations that help inform security and protective decisions. We are seeking candidates with intelligence experience, particularly in protective intelligence, threat investigations, or behavioral threat assessment. Successful candidates will understand the intelligence cycle, OSINT investigative techniques, corporate physical security, risk management, and threat assessment, and will be comfortable operating independently in a fast-moving environment involving sensitive and occasionally high-profile matters. This role could be based in San Francisco, CA, or may be a remote role for the right candidate. We use a hybrid work model of 3 days in the office per week. Relocation offered for those outside of the Bay Area. In this role, you will: Identify and investigate potential physical threats to OpenAI, its executives, employees, facilities, operations, and other assets using OSINT, investigative tools, and structured analytical techniques. Conduct persons of interest (POI) and behavioral threat investigations to evaluate the credibility, intent, capability, and potential severity of identified threats and provide appropriate risk mitigation recommendations. Conduct individual risk assessments and develop concise intelligence products and briefings that help Corporate Security and protective teams understand the evolving threat environment surrounding executives and other at-risk personnel. Assess threats and security considerations associated with executive travel, company events, public appearances, meetings, and other activities requiring heightened protective awareness. Provide timely intelligence support to Executive Protection and other Corporate Security partners, translating complex or rapidly evolving information into actionable protective recommendations. Research and assess geopolitical, social, activist, and other emerging developments that may create physical security risks to OpenAI personnel, operations, infrastructure, or events. Prepare and disseminate clear, decision-oriented intelligence assessments, threat briefings, and other products for senior leaders, protective teams, and relevant stakeholders. Analyze and manage OSINT data collections in ways that improve discoverability, retrievability, analysis, and appropriate dissemination. Leverage advanced analytical tools, automation, and emerging technologies to improve threat detection, investigations, assessments, and the broader intelligence cycle. Maintain and improve methodologies, protocols, and procedures for protective intelligence collection, analysis, assessment, and dissemination. Develop strong intelligence-sharing and working relationships across Corporate Security and with relevant internal and external partners. You might thrive in this role if you have: 5+ years of relevant experience in protective intelligence, threat investigations, intelligence analysis, behavioral threat assessment, executive protection intelligence, or a related field. Strong judgment and the ability to assess incomplete or ambiguous information, distinguish signal from noise, and communicate risk with appropriate context and confidence. Excellent written and verbal communication skills, including the ability to synthesize information from multiple sources into concise, actionable intelligence products for audiences ranging from protective operators to technical stakeholders and senior leaders. Experience assessing risks involving executives, high-profile individuals, events, travel, or other environments requiring time-sensitive security decision-making. Technical proficiency or demonstrated interest in using APIs, automation, Python, data platforms, AI-enabled tools, and other technologies to improve intelligence collection, analysis, and threat detection. The ability to operate independently while collaborating effectively within a small, dynamic, globally distributed team and across Communications, Government Relations, People, Legal, Information Security, Executive Protection, and other partners. Familiarity with protective intelligence and threat management platforms such as Ontic and with structured behavioral threat assessment methodologies such as those used by ATAP. Comfort supporting time-sensitive security matters, including occasional nights or weekends during significant incidents, events, travel, or crises. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the team The OpenAI for Government team partners with federal, state, local, defense, national security, and international public-sector organizations to securely and responsibly adopt frontier AI, strengthen public services, and deliver meaningful mission impact. About the role OpenAI is seeking a strategic and deeply technical leader to serve as the Head of Government Technical Success. This leader will oversee the technical functions across the government customer lifecycle, spanning pre-sales engagement, prototype-to-production delivery, and post-sales adoption and value realization. You will define and operate a unified technical success strategy across federal civilian, defense and national security, state and local, international public sector, and industry partners. Your mission is to help customers identify the highest value applications of OpenAI’s technology, navigate the technical and organizational requirements of government environments, move those applications into production, and scale adoption in ways that deliver measurable mission impact. This role combines organizational leadership, technical judgment, executive customer engagement, operating rigor, and product influence. You will partner closely with Government Sales, Product, Engineering, Research, Security, Legal, Global Affairs and Policy, and other teams to ensure a seamless customer experience for governments in the United States and around the world. This role is based in Washington, DC. We offer relocation support to new employees. In this role, you will Set and continuously refine the strategy, operating model, and priorities for Government Technical Success, aligning the organization to OpenAI’s broader objectives and the distinct needs of government customers. Build and lead an organization of technical success personnel, including hiring, organizational design, manager development, career growth, and high standards for technical and customer-facing excellence. Create a seamless technical journey for government customers, including discovery and technical qualification through architecture, prototyping, production deployment, enablement, adoption, and ongoing value realization. Partner with Government Sales and account leaders on technical strategy, account planning, resource allocation, and engagement models, enabling the team to focus its deepest support on the opportunities with the greatest mission value and strategic importance. Serve as a technical executive sponsor for OpenAI’s most strategic government and partner relationships. Build trust with senior mission leaders, CIOs, CTOs, CISOs, technical teams, and other key government stakeholders. Guide internal teams and customers through the realities of government deployment, including security, privacy, identity, data handling, governance, accessibility, integration, compliance, procurement, accreditation, and change management requirements. Ensure customers can successfully evaluate, configure, integrate, deploy, and adopt OpenAI products in the appropriate government environments, including ChatGPT Enterprise, Codex, the OpenAI API, and emerging capabilities. Establish clear measures of technical success across the customer lifecycle, including technical qualification, deployment velocity and quality, production use, activation and sustained adoption, account health, renewal and expansion, customer satisfaction, and demonstrated mission outcomes. Scale the organization’s impact through reusable playbooks, reference architectures, demos, prototypes, workshops, training, community resources, implementation patterns, and partner enablement. Develop strong operating partnerships with systems integrators, cloud and technology partners, and implementation teams that help government customers move from experimentation to durable production deployments. Represent the technical voice of government customers by synthesizing field patterns, use cases, blockers, product gaps, and emerging requirements into feedback for Product, Engineering, Research, Security, and Policy teams. Anticipate customer and market challenges, intervene directly on critical engagements, and bring clarity to ambiguous or high-stakes situations. Champion a customer-first and mission-first culture that pairs urgency with safety, responsibility, public trust, and long-term stewardship. You’ll thrive in this role if you Bring 10+ years of experience with public sector customers and have a strong track record of building and leading multidisciplinary technical customer-facing organizations across the full customer lifecycle, including developing and leading managers. Have led leaders and high-performing technical teams through periods of rapid growth, ambiguity, and organizational change, and can create clarity without adding unnecessary process. Bring deep technical acumen in AI and platform technologies, with credibility across model behavior and limitations, APIs and SDKs, agentic systems, retrieval and evaluation patterns, enterprise architecture, identity, data controls, security, cloud integration, reliability, observability, and operational readiness. Have significant experience serving government or similarly complex regulated customers and understand how mission objectives, security and compliance requirements, procurement, implementation partners, workforce adoption, and public accountability shape technical delivery. Have meaningful experience serving international government customers or leading international teams, with a practical understanding of how regulatory, procurement, security, data sovereignty, policy, and delivery requirements vary across countries and regions. Have led complex AI, machine learning, or enterprise platform implementations from early discovery through stable production and scaled adoption. Can translate complex technical concepts, tradeoffs, and strategies into clear decisions for executive, technical, operational, policy, and non-technical audiences. Are an exceptional executive communicator who can build trust, present a compelling point of view, listen deeply, and navigate consequential customer relationships. Use data and field evidence to evaluate organizational effectiveness, customer health, resource allocation, and technical success, and can turn that evidence into action. Collaborate effectively across Sales, Product, Engineering, Research, Security, Legal, Policy, and partner organizations, and can influence outcomes without relying on formal authority. Operate with high ownership, strong judgment, and a willingness to dive into the details when needed. Lead with humility, curiosity, and care for people, and are committed to building an inclusive, high-accountability team. Are personally committed to the safe and responsible development and deployment of AI for the benefit of the public. Nice to have Leadership experience across multiple public-sector segments, such as federal civilian, defense and national security, state and local, or international government. Experience in the AI industry or leading technical success for an enterprise platform product. Experience serving as the technical executive sponsor and escalation authority for strategic accounts. Experience building partner-led delivery models with systems integrators, cloud providers, or implementation partners. An existing U.S. security clearance; a clearance is not required, but strongly preferred. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Our product teams work across research, engineering, product, data, and design to bring OpenAI’s technology to people and businesses around the world. Design plays a critical role in making powerful AI intuitive, useful, and trustworthy. We hold a high bar for quality and build experiences that earn users’ confidence, while moving quickly and learning from real-world feedback. We favor early validation and continuous refinement over waiting until every detail is perfect. About the Role We’re looking for a Product Design Leader to shape how startups, small businesses, and growing teams discover, adopt, and unlock lasting value from Codex and ChatGPT. You’ll lead design across the B2B growth journey, creating experiences that turn the potential of AI into meaningful, everyday impact for this user base. This role is a mix of team leadership and hands-on design execution. You’ll lead and develop a small team of designers, contribute directly to high-impact projects, and help set the standard for impactful, simple, user-centric experiences. You balance exceptional craft with momentum, creating a culture where the team launches, learns, and improves quickly. You already use tools such as Codex to extend what you can build. As a leader, you help designers strengthen their judgment, confidence, and influence through clear and actionable feedback. You’re also a highly effective cross-functional partner who brings people together, navigates ambiguity, and builds alignment through clear communication and collaborative problem-solving. Codex is on an extraordinary trajectory, and this role offers a rare opportunity to work across both sides of the product: the consumer experiences through which people first discover and adopt our technology, and the business experiences that help teams use it together. You’ll bring a high bar for craft, strong product judgment, and comfort using data to guide decisions without losing sight of the human experience. This role is based in our San Francisco HQ. We offer relocation assistance to new employees. In this role, you will: Lead design for growth experiences across Codex and ChatGPT for our Business users. Manage, mentor, and develop a small team (2–5+) of product designers, creating a culture of craft, ownership, candid feedback, and high performance. Operate as a hands-on design leader, taking on select projects and contributing directly at important moments. Set a high bar for product quality across interaction design, visual craft, systems thinking, content, and end-to-end experience. Partner closely with product, engineering, data science, research, and go-to-market teams to shape strategy and execution. Design and improve experiences across discovery, onboarding, activation, engagement, collaboration, conversion, and retention. Use quantitative data, experimentation, research, and qualitative insights to identify opportunities and evaluate outcomes. Translate complex and rapidly evolving AI capabilities into clear, approachable experiences for people with a wide range of technical expertise. Move fluidly between long-term product vision and fast, iterative execution. Help define what AI-native growth experiences should look, feel, and behave like. You might thrive in this role if you: Have a portfolio demonstrating exceptional product thinking, interaction design, and visual craft across complex, shipped products. Are a player-coach who enjoys developing other designers while remaining close to the details of the work. Have managed product designers, or are a senior design leader who has meaningfully mentored others, led complex initiatives, and raised the quality of a broader team. Can coach designers to move quickly while maintaining a high bar for clarity, coherence, and craft. Are fluent in using AI as part of how you explore, prototype, communicate, and create. Are comfortable working with data and experiments, and can balance quantitative signals with research, judgment, and design intuition. Possess strong product judgment and can connect user needs, business goals, and technical possibilities. Can turn ambiguous, fast-moving problems into a clear vision and actionable direction. Communicate clearly and can align teams around a compelling product narrative. Are excited to rethink established patterns and invent interactions that feel native to AI. Thrive in highly collaborative environments and enjoy partnering closely with engineering, product, research, and data teams. Care deeply about building products that are useful, trustworthy, and worthy of users’ time. Direct experience in growth design, developer products, or people management is welcome but not required. We’re open to experienced design managers as well as exceptional senior individual contributors who have demonstrated strong mentorship, leadership, and team-level impact. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team The Plugin Developer Platform team builds the APIs, SDKs, and tools that let people extend ChatGPT and Codex. We work on plugins, connectors, the Model Context Protocol (MCP), and interactive apps. We want anyone to be able to turn a useful workflow into a plugin, share it, and have other people use it. A plugin can package instructions and skills with connections to the tools and data it needs. Our work covers plugin creation and publishing, the systems that run plugins across our products, and open standards that developers can build on. About the Role We’re looking for platform-minded engineers who know what it takes to build a platform developers want to use. You’ll work across developer-facing interfaces, APIs, and backend systems. You’ll own features from the first developer conversation through implementation and release. You’ll talk directly with developers, partners, and the open-source community. Their experience will inform the APIs and abstractions you design, the problems you prioritize, and the tradeoffs you make. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. What You’ll Do Design and ship APIs, SDKs, and services that developers use to extend ChatGPT and Codex. Make plugins easier to create, test, publish, update, and share. Improve compatibility and consistency across ChatGPT and Codex, including interactive app experiences. Contribute to MCP and other open standards, bringing practical developer needs into their design. Work with developers and partners to understand recurring problems and improve the platform, tooling, and documentation. Work with Product, Research, Security, and Trust & Safety on permissions, compatibility, and safe, reliable execution. You Might Thrive Here If You Have built software that other developers use. Your experience might include an open-source project, an API or SDK, a developer platform, internal tools with real users, or a devtools company. Have opinions about APIs and abstractions, and can explain the tradeoffs behind your decisions. Enjoy talking with developers and learning what they are trying to build. Can move between product questions and technical details, identify what matters, and take work from an unclear problem through to production. Are comfortable working across web interfaces and backend systems, and learning unfamiliar parts of the stack. Want to help define how developers build software for AI agents, including through open standards such as MCP. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team OpenAI's Enterprise team builds AI-powered enterprise products and shared platform capabilities that help organizations put advanced AI to work securely and at scale. Our work spans enterprise workflows, agent experiences, integrations, identity, administration, security, governance, and deployment. About the Role As a Technical Program Manager on Enterprise, you will lead the technical strategy and execution behind the products and shared capabilities that make ChatGPT, Codex, and future OpenAI products useful, secure, and scalable for organizations. You will translate customer needs, competitive dynamics, and product priorities into actionable plans, influence architectural direction, and deliver durable capabilities across application, platform, and infrastructure layers. The role requires deep technical fluency, strong product judgment, and the ability to move between hands-on execution and broader enterprise strategy. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Drive technical strategy and execution for enterprise product and AI workflow initiatives, from design through implementation, launch, customer rollout, and iteration. Partner with engineering teams to influence architectural direction, interface definitions, and implementation tradeoffs across full-stack products, APIs, integrations, and shared platform systems. Translate enterprise customer requirements into actionable product priorities across AI-powered workflows, agent experiences, integrations, permissions, data access, evaluations, identity, security, governance, and deployment readiness. Represent the needs of enterprise buyers, IT administrators, security teams, business leaders, developers, and end users in product and technical decisions. Identify adoption barriers, competitive gaps, and opportunities to make OpenAI products easier for organizations to evaluate, purchase, deploy, manage, and scale. Balance near-term customer needs and delivery commitments with long-term platform direction, technical quality, and responsible deployment. Coordinate enterprise launch readiness, including security and operational requirements, customer-facing dependencies, escalation paths, and post-launch follow-through. Drive alignment across Product, Engineering, Security, Safety, Legal, Design, and GTM, with clear ownership, milestones, sequencing, and decision-making. Work directly with enterprise customers, design partners, and customer-facing teams to identify high-value workflows, understand deployment friction, and turn recurring customer needs into scalable product and platform improvements. Define success through measurable improvements in enterprise activation, workflow quality, production readiness, sustained adoption, customer trust, and business impact. Improve execution through practical operating mechanisms, scalable tooling, and data- or AI-assisted workflows. Communicate program health, technical risks, recommendations, and consequential tradeoffs clearly to engineering teams and senior leadership. You might thrive in this role if you: Have a strong track record leading complex technical programs across enterprise software, cloud platforms, developer products, or AI systems. Bring strong technical acumen across several of the following areas: full-stack product systems, client technologies, API development, scalable architecture, and enterprise integrations, with a track record of influencing architectural direction and technical decisions. Understand enterprise requirements such as SSO, SCIM, role-based access control, audit logging, data residency, compliance, and administrative controls. Understand how enterprises evaluate, buy, deploy, and govern software, including the different priorities of buyers, administrators, security teams, developers, and end users. Can connect technical architecture, hands-on problem-solving, customer conversations, and strategic decisions, connecting implementation details to product direction and business outcomes. Bring strong product judgment across modern AI systems, including agents, connectors, tool use, retrieval or context, evaluations, and the tradeoffs across reliability, latency, cost, safety, and user experience. Exercise sound judgment in ambiguous environments and can bring structure to complex work without slowing teams down. Experience leading enterprise software launches involving security, identity, compliance, or deployment readiness is preferred. Communicate clearly, build trust across functions, and influence decisions without relying on formal authority. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Safely delivering increasingly capable AI systems requires scalable technical safeguards, clear ownership of emerging risks, rigorous deployment readiness, and close coordination across research, engineering, product, operations, legal, policy, and external partners. Our Technical Program Managers lead complex, high-stakes initiatives that turn safety commitments into deployed systems and measurable outcomes. We work across model development, infrastructure, product, and operational response to help ensure our technology is deployed responsibly and cannot be used to cause serious real-world harm. About the Role We’re seeking Technical Program Managers to drive complex product, platform, and safety initiatives across ChatGPT, API, enterprise, and related deployment environments. These roles operate at the intersection of technical strategy and execution: you will turn safety and product priorities into actionable plans, influence architectural and operational decisions, and deliver durable capabilities across model, infrastructure, application, and platform layers. Depending on the role, you may enable sensitive or high-impact model deployments, integrate safeguards into cloud and API platforms, prevent violent misuse and other serious harms, improve detection and enforcement systems, create platform solutions for safety or establish new programs as risks evolve. You will partner deeply with engineers, researchers, product managers, and operational teams while communicating technical tradeoffs and program decisions to senior leadership. You bring technical fluency, product judgment, and a strong execution record. You’re comfortable navigating ambiguity, advocating for users and developers, balancing safety with model usefulness, and leading cross-functional work with urgency, rigor, and empathy. Specific focus areas and scope will vary by opening and level. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with product, engineering, research, and design to shape technical roadmaps, long-term platform direction, and safeguards priorities across ChatGPT, API, enterprise, and cloud environments. Translate product and safety objectives into execution plans that balance near-term delivery, long-term platform evolution, customer needs, and responsible deployment. Lead cross-functional programs end to end—from problem definition and technical design through implementation, launch, iteration, and operational follow-through. Own milestones, dependencies, risk mitigation, decision-making, and accountability across engineering, infrastructure, integrity, trust and safety, legal, policy, operations, and go-to-market teams. Partner with engineers on system architecture, public and internal APIs, cloud deployment patterns, platform integrations, operational failure modes, and technical tradeoffs. Drive the development, integration, or rollout of safeguards such as model evaluations, post-training mitigations, classifiers, abuse detection, monitoring, enforcement workflows, human review, and agent-assisted review. Coordinate readiness for sensitive or high-impact deployments, ensuring appropriate safety coverage, escalation paths, operational controls, and alignment with external cloud or enterprise partners. Identify emerging misuse and severe-harm risks; define ownership and response mechanisms across prevention, detection, investigation, enforcement, and continuous improvement. Establish meaningful metrics for program delivery, deployment readiness, safety effectiveness, operational quality, and user or developer experience. Represent customer and developer needs in technical and leadership decisions, balancing risk reduction, model usefulness, implementation complexity, speed, and scale. Communicate program health, risks, recommendations, and consequential tradeoffs clearly to engineering teams, cross-functional partners, and executives. Improve delivery and safety outcomes through practical operating mechanisms, scalable tooling, and data- or AI-assisted workflows. You might thrive in this role if you: Have a strong track record of delivering high-impact technical programs across product, platform, API, infrastructure, machine learning, or safety domains. Bring strong technical judgment across distributed systems, cloud deployments, public or internal APIs, developer platforms, production machine learning, or scalable product architecture. Can engage credibly with engineers on system design, implementation tradeoffs, reliability, deployment constraints, and operational risks. Have delivered platforms or developer-facing capabilities and understand how technical decisions affect customer experience, developer experience, and product usefulness. Understand how safety, integrity, or abuse-prevention systems work, including evaluations, model guardrails, classifiers, monitoring, enforcement, investigations, and incident response. Bring strong program management discipline and can coordinate multiple workstreams, resolve complex dependencies, and turn ambiguity into accountable execution. Demonstrate product judgment and can balance user and customer needs with model usefulness, safety risk, technical complexity, and business priorities. Communicate clearly and empathetically with engineering teams, executives, policy and legal partners, and external stakeholders. Are comfortable owning high-stakes programs that require executive presence, cross-organizational influence, and sound decisions under uncertainty. Have relevant experience with sensitive deployments, major cloud providers, or serious-harm domains such as violent misuse, child safety, cybersecurity, or other emerging threats. Are hands-on, curious, and motivated to help ensure increasingly capable AI systems are deployed responsibly. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders Identify and empower internal champions who can advocate for Figma within their organizations Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration Deliver live and scalable training sessions customized to customer maturity and needs We'd love to hear from you if you have: 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS Excellent communication skills, with the ability to connect with a wide range of customer personas Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required While not required, it’s an added plus if you also have: Experience using Figma or working with design and collaboration tools Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .
About the Team The Intelligence and Investigations team is dedicated to ensuring the safe, responsible deployment of AI by rapidly detecting and mitigating abuse. Our team leverages the latest testing methodologies to uncover vulnerabilities and emerging threats, helping safeguard OpenAI’s products and users. We work closely with cross-functional partners across product, policy, and engineering to drive a comprehensive defense strategy against evolving adversarial challenges. About the Role As a Red Team Specialist focused on cyber, you will help answer two practical questions: What cyber capabilities can our models provide to real-world attackers, and do our safeguards remain effective when those attackers use increasingly sophisticated techniques? The role combines scaled evaluation with expert-driven testing. You may bring deeper experience in cybersecurity and use that expertise to judge whether a model’s behavior meaningfully changes attacker capability. Alternatively, you may bring deeper experience in model evaluations, automation, or agentic harnesses and apply those skills to building rigorous cyber testing. We do not expect every candidate to be equally deep in both areas, but successful candidates will have a strong foundation in one and enough fluency in the other to work effectively across the boundary. Most of your work will focus on model cyber capabilities and safeguards; you will also spend a portion of your time testing novel abuse risks in agentic systems. This role is located in San Francisco, CA or Seattle, WA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design and run rigorous evaluations of model cyber capabilities and safeguards, including policy adherence, correct refusal, over refusal, and resilience to jailbreaking and other adversarial techniques. Conduct hands-on testing to understand what models can enable when used by experienced security practitioners, including through task-specific harnesses, scaffolding, and multi-step workflows. Distinguish benchmark or policy failures from behavior that creates meaningful real-world risk, considering feasibility, attacker uplift, reliability, and the capabilities already available elsewhere. Build and improve automated testing infrastructure that supports repeatable measurement, rapid iteration, and statistically grounded analysis across models and product surfaces. Test novel abuse risks in agentic systems, including indirect prompt injection, agent hijacking, and other ways adversaries may manipulate systems that use tools or act on external information. Translate findings into clear risk assessments and actionable recommendations for Security, Research, Product, Policy, and Engineering partners. Contribute a portion of your time to Safety Bug Bounty work, particularly where reports require cyber expertise. You might thrive in this role if you: Bring substantial depth in at least one of the following areas: Cybersecurity, such as application security, penetration testing, vulnerability research, adversary simulation, or red-team operations. You can assess whether a demonstrated capability is reliable, feasible, and meaningfully dangerous. AI model evaluation, such as designing and running evals, building agentic harnesses, automating adversarial testing, constructing datasets, or analyzing model behavior at scale. You can turn an ambiguous risk question into a reproducible testing approach. Across either profile, you should also have: Working literacy across both cybersecurity and model evaluation, with an interest in developing further depth outside your primary area. The ability to write code and build practical testing tools, particularly for automating experiments, orchestrating models, or analyzing results. An attacker mindset and an interest in discovering failure modes that standard evaluations may not capture. Clear written and verbal communication, including the ability to explain technical findings, limitations, and risk to audiences with different backgrounds. Experience working across technical and non-technical teams to move from a finding to a decision, mitigation, or follow-up test. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.