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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 6+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders • Proven track record of achieving targets and goals, preferably in a sales setting • Has handled difficult customers or situations and can demonstrate resolutions • The motivation and flexibility to work well in a high-growth environment where things change quickly Preferred Qualifications • History of success as a consultant, pre-sales, technical account management, or equivalent • Strong business sense and understanding of underlying drivers and strategy of our user's businesses • Track record of managing large, complex projects and programs • Prior experience in a Payments or FinTech environment
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do In this role, you will play a critical part in safeguarding our financial ecosystem through two main pillars: actively responding to live fraud and abuse incidents as a hands-on security engineer, and serving as a key bridge between incidents and merchants to help them remediate threats, improve security posture, and protect their accounts. Leveraging your technical depth in fraud, abuse, and security engineering, you will investigate high-risk accounts, perform post-incident analyses, gather operational requirements, and drive agentic response capabilities ensuring we neutralize threats with speed and precision while elevating Stripe's product integrity function. Responsibilities Respond to live fraud and abuse incidents as a Forward Deployed Security Engineer, investigating high-risk activity, neutralizing active attacks, and mitigating security risks across the ecosystem. Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped (Fraud Taxonomy 3.0) detection and signals enrichment to reduce uncertainty and accelerate response. As part of incidents, analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 to standardize threat intelligence. Develop, document, and execute incident response strategies, runbooks, and capabilities to continuously improve fraud and abuse detection and prevention. Act as a dedicated technical bridge during and after incidents to work directly with impacted merchants and customers, helping them investigate root causes, remediate vulnerabilities, and secure their accounts. Serve as an operational and technical liaison for legal teams, policy partners, and threat intelligence communities. Build and nurture strong strategic relationships across external threat intelligence communities, peer working groups, and law enforcement agencies. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience leading security or fraud incident response; B.S./M.S. in Computer Science or equivalent experience. Expert knowledge of Python and SQL, and familiarity with other programming languages Existing experience with log analysis (e.g. first or third party applications, system / data access, event logs), network security, digital forensics, and incident response investigations Proven ability to build automated response workflows, leverage threat intelligence, and make risk mitigation recommendations. Strong written and verbal communication skills with a track record of driving cross-functional alignment with minimal oversight. Previous work with law enforcement Engagement in threat intelligence sharing communities Preferred qualifications Broad expertise across fraud and abuse mitigation, risk management, product trust, and threat intelligence in a complex platform environment. An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors. Experience with engineering, data processing and analysis tools (e.g. Databricks, Trino, etc.) Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.) Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges. Speaker or participant in external conferences or similar industry engagements
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities. We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will: Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts. Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans. Coach, mentor, and guide the team in developing consultative customer success and sales skills Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews. Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth. We’re looking for someone who has: 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience Payments or Billing experience Experience leading sales or account management in a high-growth technology environment Ability to hire, train, and coach a high-performing user-facing team Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems Demonstrated passion for Stripe’s mission, and helping users succeed Nice to haves: Prior experience at a growth stage Internet/software company Prior experience in customer success, enterprise account management, partnerships and/or business development
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities. We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will: Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts. Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans. Coach, mentor, and guide the team in developing consultative customer success and sales skills Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews. Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth. We’re looking for someone who has: 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience Experience leading sales or account management in a high-growth technology environment Ability to hire, train, and coach a high-performing user-facing team Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems Demonstrated passion for Stripe’s mission, and helping users succeed Nice to haves: Prior experience leading a customer success team Prior experience at a growth stage Internet/software company Payments or Billing experience Prior experience in customer success, enterprise account management, partnerships and/or business development
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Startup Products team builds Stripe Atlas and other products that help founders start and run a company, from anywhere in the world. We believe that startups are one of the most effective ways to solve the world's problems, and we want to give founders a running start — and keep them running. We help founders form their company, raise capital, execute critical legal agreements, access the internet's best tools, and automate operations while feeling ambitious, smart, and assured. Our goal is to create more startups that get to product-market fit, fast. Our team is composed of high-agency, high-ownership product thinkers, who genuinely care about helping founders and making it easier to start and run a startup. Every person on the team is responsible for making our product the best it can be, and for ensuring our roadmap contains the highest impact ships for founders. What you’ll do As a product manager on the Startup Products team, you’ll gain a deep understanding of what early stage founders need to get their company off the ground, identify the most important pain points to solve, help set the product strategy, scope product features and technical infrastructure, collaborate with design, drive execution with engineering, craft product marketing, and plan for go-to-market. Responsibilities Deeply understand the needs of startup founders and learn how they use Atlas and other startup products. Stay at the front of the ever changing technology landscape, ensuring we are building where founders are and with tools they want to use. Drive product development in collaboration with engineering counterparts by setting the pace, prioritizing ruthlessly, and unblocking execution. Craft product experiences that are both simple and powerful, with surprisingly great details. Contribute to our product strategy and own delivery of product and business metrics. Work collaboratively with internal stakeholders and deliver clear communication on statuses, priorities, and landed impact. Represent Atlas externally with founders, venture capitalists, accelerators, and partners. Establish new external partnerships as needed to drive product development. Develop and maintain metrics to help us understand product performance. Ensure that every user has a great experience with Atlas, using any means at your disposal. Review feedback, unblock stuck users, collaborate with our support teams, and recommend and deliver product solutions to common user problems. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of product management or product-focused founder experience. Shipped user-facing or API products, built on complex technical systems running at scale. An AI enthusiast and experimenter. Someone who is willing to upend their workflows for something that works 2x better. Passion for helping founders build their businesses. Persistence and a whatever-it-takes approach to ensure that your product is successful. Strong written and verbal communication skills with a talent for precise articulations of customer problems. Adept with data and confident in how best to measure user impact. Preferred qualifications Founder background, or experience in a very early stage company environment. Software engineering experience, a computer science or engineering degree, or similar technical experience.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The payments landscape is changing rapidly, and our team is at the forefront of this transformation. Stripe’s Global Product Strategy & Operations team is a small, high impact team. We help run the Global Product organization, which is responsible for helping Stripe and our users expand globally, as well as one of Stripe’s fastest-growing payments business: Adaptive Pricing. We develop the long-term strategic plan for products, drive an operating model that allows the organization to operate at scale, and design and incubate high impact 0→1 initiatives. Whatever it is, we work on what will move the needle most for Stripe. What you’ll do In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems that benefit our users. Responsibilities Work on cross-cutting company strategy projects and collaborate with teams to implement changes Partner directly with senior leaders and cross functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs Drive analysis and research to help inform our overall strategy and make the right growth decisions for global products Help shape the product roadmap for the Global Product business through robust gathering of competitive intelligence, user insights, and data analysis. Advise Product, Engineering, GTM & cross-functional leadership teams on where resources should be deployed to maximize long-term strategic value. Partner with Finance to drive planning processes, including investment decisions, strategy updates, operational plans, and OKRs. Maintain a pulse on the financial health of the Global business, highlighting key metrics and trends and developing action plans to drive improvements. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in a strategy, business operations, or highly analytical role at a technology company, or similar experience in management consulting. Ability to add structure and clarity to ambiguous, open-ended problems, and distill complex findings into clear, concise, and actionable recommendations. Ability to understand complex, technical products and articulate their value to non-technical audiences. Experience leading complex, cross-functional projects with multiple functional stakeholders. Exceptional stakeholder management skills, demonstrated by a track record of driving alignment and complex decisions with senior cross-functional leaders. Experience working directly with Product and Engineering teams. Demonstrated ability to thrive in influence-without-authority environments and contexts with a high degree of ambiguity. Strong oral and written communication skills, with a proven ability to work effectively with multiple, cross-functional stakeholders, including users. A “can do” attitude, comfort with ambiguity, and ability to juggle multiple priorities simultaneously. Preferred qualifications Experience working in a fintech or payments-focused technology company. Experience working on market entry strategies for businesses expanding globally. Experience working with SQL and using data to identify trends, generate insights and solve problems. A track record of bringing new products to market and demonstrated ability to drive projects to completion with a high bar for quality. Familiarity with financial reporting, P&L management, or business forecasting. Experience in leveraging Generative AI tools to enhance analysis or improve operational processes.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team You’ll join our Customer Advocacy and Programs team, a small, high-impact team inside Customer Success, that amplifies the voice of the customer and turns feedback into measurable change. We synthesize customer input across touchpoints to surface the highest‑value opportunities, then partner with Product, GTM, Support, and Operations to turn those opportunities into strategy, deliverables, and lasting improvements. Our mission is to ensure Stripe’s most strategic customers get maximum value from their Stripe investments. What you’ll do As a Program Manager on the Customer Advocacy and Programs team, you’ll lead high-priority, cross-functional initiatives that improve how Stripe listens to, advocates for, and serves its users. Your portfolio may span customer feedback, servicing programs, operating processes, internal capabilities, and other emerging priorities across Customer Success. You’ll take broadly defined problems from discovery through execution: developing a clear understanding of user and business needs, defining the right approach, aligning stakeholders, building an actionable plan, and driving work through launch, adoption, and iteration. You’ll move fluidly between strategy and hands-on delivery, bringing structure to ambiguity without introducing unnecessary process. This is a generalist role for someone who can quickly develop context in new areas, identify the most important problems to solve, and mobilize teams around practical solutions. You’ll partner with leaders and frontline teams across Customer Success, Sales, Product, Support, Operations, Data, and other functions. The specific programs you own may evolve as Stripe’s users and organizational priorities change. Responsibilities Lead strategic programs end to end: Own a portfolio of high-priority initiatives from problem definition and strategy through planning, execution, launch, and measurement. Turn ambiguity into action: Diagnose complex or loosely defined problems, identify their underlying causes, and translate them into clear objectives, scope, decisions, and workplans. Drive cross-functional execution: Align stakeholders around shared outcomes, clarify roles and decision rights, manage dependencies and risks, and maintain momentum across teams with different priorities. Represent users and frontline teams: Gather and synthesize qualitative and quantitative insights to understand user needs, frontline friction, and opportunities to improve the customer experience. Establish measures of success: Define meaningful program outcomes and leading indicators, build feedback loops, and use evidence to determine what to expand, improve, or stop. Communicate with clarity: Produce concise recommendations, decision documents, and leadership updates that surface the most important insights, trade-offs, risks, and actions. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in program management, business operations, strategy and operations, consulting, or a related discipline. A track record of leading complex, cross-functional programs from an ambiguous starting point through implementation, adoption, and measurable outcomes. Strong structured problem-solving skills, with the ability to diagnose problems, synthesize varied inputs, evaluate trade-offs, and develop practical recommendations. Demonstrated ability to move between strategy and detailed execution and a willingness to personally drive the work required to deliver results. Excellent written and verbal communication skills, with the ability to create clarity for audiences ranging from frontline teams to senior leaders. Strong stakeholder management and influencing skills, including experience aligning teams with different incentives, perspectives, or priorities. Sound judgment and prioritization skills, particularly when operating with incomplete information or changing business needs. A user-oriented approach and the ability to incorporate customer and frontline perspectives into program design and decision making. High adaptability and comfort developing expertise quickly across unfamiliar or evolving problem areas. High degree of comfort with AI tools. Preferred qualifications Experience working with go-to-market or other customer-facing organizations. Experience leading organizational change and driving adoption of new programs, tools, or ways of working. Experience using data and qualitative research to assess problems, prioritize opportunities, and measure program effectiveness. Experience partnering with technical teams to deliver tools, automation, or workflow improvements. Comfort using AI tools to accelerate research, analysis, communication, or program delivery. Prior experience in a high-growth technology, financial services, or payments environment.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Partnerships team is an essential part of Stripe’s Global Partnerships organization. Our team is responsible for building and maintaining relationships with key partner banks to manage risk for Stripe’s business activities. These banking partnerships are essential to enable Stripe to accept and make payments, provide credit, move & store money and develop new products and solutions to meet our users’ needs. We work across a broad range of risk and compliance topics including; credit, fraud, regulatory, financial crime, reputational, product and operational risks. What you’ll do We are seeking a new team member to collaborate with key banking partners throughout the UK, Europe and Stripe’s global partner network. These partners will work with Stripe to develop and deliver solutions that will build our Global Payments and Treasury Network. This role will support Stripe's goals to enable users to send and receive payments domestically and internationally, store funds securely, earn yield on those funds, and enable multi-currency fund flows. Risk management is essential for managing these relationships, and this role requires a broad understanding of risk disciplines across banking activities, including accepting and making payments, money storage & transmission, and multi-currency/cross border fund flow. This role will lead activities to enhance risk management interactions between Stripe and its partners, manage key aspects of the partner relationships, and execute high-impact initiatives. This role will work closely with key internal and external stakeholders to set objectives, coordinate priorities and drive execution. Internally, this role will coordinate closely with product and engineering teams, and cross-functional stakeholders including Risk, Fraud, Financial Crime & Supportability, Operations, Legal and Finance. Externally, this role will work closely with Partners' Risk & Compliance teams, including senior management. Responsibilities Lead risk-focused initiatives in collaboration with global financial partners (banks, networks, payment methods) to: Foster new business opportunities and user verticals Innovate on shared risk methodologies Establish and maintain compliance with agreed risk appetites Oversee and maintain the health of relationships with key risk counterparts at partner banks Develop and manage projects and initiatives that support strong partner relationships regarding risk Deliver business and policy recommendations that inform our risk posture Act as a representative and negotiator of our risk approach to banking partners Enhance existing and develop new partner-facing risk management capabilities Lead risk-related partnership and product discussions with banking partners to align on risk approaches and strategies Identify and pursue business opportunities by creating innovative risk-aware solutions that expand our product and user base through banking partnership Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years experience in risk-related role at a bank or fintech with experience of products & services that enabled users to send and receive payments domestically and internationally, store funds securely, earn yield on those funds, and enable multi-currency fund flows. Demonstrated deep knowledge and experience of working with bank payment schemes and networks (e.g. FPS, BACs, SEPA, ACH and local equivalents) A deep knowledge of risk and compliance issues. Ability to represent Stripe on risk, compliance, and product issues with banking partners to maintain positive relationships. Strong organizational, planning, and communication skills (written and verbal) to drive understanding, collaboration, and issue resolution. Curiosity and a partnership mindset focused on improving processes and scaling solutions. First-hand experience in risk management at a bank or fintech Strong stakeholder management skills, including navigating difficult situations, negotiating timelines, and influencing stakeholders across organizations and borders. Self-motivated and proactive, with the ability to thrive in uncertain and ambiguous environments. Preferred qualifications Experience of financial crime programmes including; KYC/B, AML, Sanctions and Terrorist Financing, with a practical knowledge of the Bank Secrecy Act and Anti-Money Laundering regulations. A deep understanding of domestic & international payment schemes (e.g. FPS, CHAPS, BACs, SEPA, ACH, Wire). Strong understanding of the complex risks that are present when managing crossborder payments, including the management of high risk sectors. Market experience across UK & Europe, with an understanding of how current and future regulations will impact Stripe and it’s banking partners. Experience of leveraging technology to support the development and embedment of scalable risk and operational processes. About Us At Stripe, we're building a financial system for the internet. We're hiring talented people like you to help us make this vision a reality.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Enterprise Account Executive team at Stripe works to help some of the largest and fastest-growing businesses in the world take advantage of Stripe. What you’ll do You’ll lead and coach high-performing sales executives (growers) , helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with prospective Stripe customers. Responsibilities Recruit, train and lead a team of sales professionals Build new processes and sales plays for a growing Digital Native & Enterprise business Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics. Be accountable for increasing revenue and new client acquisition at high rates of growth. Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle. Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level. Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe. Work collaboratively and cross-functionally across the organisation to help shape Stripe’s products and solutions to meet customer needs. Who you are We are looking for a self-starting leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs. Minimum requirements 10+ years of sales experience and 5+ years of people management experience. Fluency in English and French Demonstrated experience leading sales in a high-growth technology environment. Ability to hire, train and coach a high-performance sales team. Ability to build strategic executive relationships with customers and industry thought leaders. Demonstrated passion for helping to scale new technology businesses. Ability to understand and articulate technical concepts, and translate them into industry- or business-relevant terms. Preferred qualifications Prior experience leading a team in an international office Prior experience in the payments industry.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Stripe is investing in the growth of its Fraud & Risk business, helping users balance strong controls with seamless customer experience. As a Sales Manager of Fraud & Risk Product Sales, you will lead a high-performing team of product sales account executives and be a critical member of the leadership team responsible for growing adoption of Radar, Identity, Managed Risk, Dispute Prevention, and more across the Americas. Few roles offer such a direct opportunity to shape the commercial success of a strategic product area while developing the next generation of product sales leaders. What you’ll do As the Manager, AMER Fraud & Risk Product Sales, you will recruit, develop, and lead a team of product sales executives responsible for delivering ambitious growth goals across our Fraud & Risk suite. You will bring strong sales leadership, operating rigor, and a customer-first mindset to a complex and evolving product area. You will help your team navigate consultative, technical, and cross-functional sales cycles, partnering closely with Core Sales, Product, Solutions Architecture, Finance, Marketing, and Sales Development. The ideal candidate has demonstrated success managing and developing enterprise sales teams, bringing complex products to market, operating effectively through ambiguity, and building durable sales motions in a high-growth environment. Set a clear strategy and operating plan that delivers against pipeline, bookings, attach rate, adoption, and revenue goals. Manage day-to-day business operations, including pipeline creation, deal progression, forecasting, performance against targets, and inspection of key sales metrics. Partner closely with Core AEs to identify, prioritize, and execute on the highest-potential Fraud & Risk opportunities. Engage directly in the largest and most strategic opportunities, building executive relationships, shaping commercial strategy, and helping the team win. Develop and refine scalable sales motions for new business, expansion, and strategic account growth across Fraud & Risk. Build strong feedback loops with Product, Engineering, and Marketing to surface market needs, unblock critical deals, and improve the end-to-end customer experience. Inspire, motivate, and enable individual development, creating clear expectations and meaningful career growth opportunities for direct reports. Lead with clarity and context, communicating a compelling plan that is aligned with Stripe’s strategy and the broader Global Fraud & Risk organization. Continuously improve sales processes, operating mechanisms, and team effectiveness by sharing best practices and testing new approaches. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of technology sales experience 5+ years of people leadership experience 3+ years of experience in payments or financial services industry Demonstrated success leading enterprise new-business and expansion sales motions Experience selling complex, technical, or regulated products through multi-stakeholder buying processes Ability to hire, train, and coach a high-performance sales team, and work in a matrixed environment Ability to build cross-functional relationships, motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results Preferred Qualifications 5+ years of experience specifically selling fraud solutions for payments to enterprise customers
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The SMB team works with European businesses in one of Stripe’s high-growth and highest priority segments. At Stripe, SMB are companies with employee count under 100 employees. This is an existing business sales team where each AE manages approx 100 accounts. We protect revenue with excellent account management and partner focused relationships, lead on contract renewals with a strong commercial focus and excel in product upsell sales motions. What you’ll do In this role you and your team will own partnerships between Stripe and the most strategic and fastest-growing SMB and Mid-Market companies in EMEA. As a Sales Manager at Stripe, you’ll play an instrumental role in fueling Stripe’s growth in this high priority segment through coaching your team but also executive engagement across top accounts. You'll lead and coach high-performing account executives, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with users and prospects. We are looking for an individual who is keen to work alongside a high-performing team of individuals to navigate complex sales cycles. You’ll own team performance, focusing both on delivering key sales metrics while also thinking like a CEO to drive internal and external projects to make the team, and the segment, excel. You can balance sales excellence with a builder mentality to hit and exceed targets while setting the team up for long term success. Responsibilities Recruit, develop and lead a team of sales professionals, with a particular focus on SMB Help leadership to define and implement the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics Support your team to develop and implement full sales cycle strategies from pipe-gen to deal closing to implementation Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle Solve complex client needs and work across product, sales, risk, and operations together with your team to improve our product Make sure that internal teams are set up for users’ success by coordinating with other Stripe teams such as Solution architects, SDRs, Marketing, Product and many more Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe Who you are The ideal candidate for this role is someone who thrives in highly ambiguous environments. Our users are some of the most ambitious and demanding customers and a successful candidate will match their curiosity, speed and passion to build things by overcoming challenges. You are solution-oriented, adaptable, have a keen interest in coaching and developing a team of high potential sellers. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of relevant sales experience, including 4+ years of people management experience Fluency in English and German Track record of overachieving against ambitious sales targets Ability to understand complex technical ecosystems and build great relationships with technical customers Experience consistently forecasting and managing a high growth business for multiple quarters Ability to hire, train, and coach a high-performance sales team Ability to build executive relationships with customers and ecosystem partners A knack for working well with a wide range of stakeholders, both internally and externally Ability and motivation to operate in a highly ambiguous and fast-paced environment Superior verbal and written communication skills Preferred requirements Prior experience in payments Prior experience in a sales and/or customer-facing role at a high growth technology company Interest in business models and monetization
About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, now a Stripe product, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes hundreds of millions of invoices per billing period and continues to scale rapidly to accommodate new customers. We save them days of development time and manual invoicing, enabling them to use their billing data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Hubspot, NVIDIA, Confluent, Anthropic, and many others. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our Stripes have direct experience building and scaling teams through massive growth at companies like Dropbox, Palantir, and MongoDB. You'll be joining Stripe and be part of the holistic Stripe platform approaching monetization. About the Role The Solutions Engineering team at Metronome is a technical group that sits at the intersection of everything Metronome does: sales, account management, product, R&D, and operations. Bottom line, we own the technical side of the customer lifecycle from the very first discovery call through demos, POC, technical scoping, and handover to our post-sales groups. We act like a producer to get the show running with Metronome. This role will train you to grow across these vectors. As a member of the Solutions Engineering team, your first month will be: Learning to tell a clear value story about how and where Metronome solves challenges and creates opportunities in a modern monetization stack. Assisting in planning, building, and running customized demos of Metronome for buyers with many different personas (engineering, product management, operations, finance, etc). In your first 3 months, you can expect to: Become proficient in what discovery is and using it to understand what challenges our prospects face Travel to meet prospects in the field. Workshops, conferences, on-sites — we believe in meeting our customers in-person whenever possible. Anywhere in the world. Land deals for some of the most exciting names in software, from startups to enterprise SaaS. In 6 months you’ll be: Owning knowledge areas, projects, tools, and market segments in the Solutions Engineering team. Running tight Proofs of Concept with clearly-defined success criteria that get us to the technical win. Representing the Solutions Engineering group as a deal team member on your own. Handling detailed scoping to ensure that customers are set up for success post-sales. In your first year you’ll have: Built relationships with people at our prospect organizations, from day-to-day operators to C-Suite executives. Designed integrations of Metronome into prospect systems and acted as a pricing and packaging consultant, influencing the direction of our future customers. As a fast-moving unit within Stripe, there’s a lot still to figure out and tremendous room for high-agency people to have impact and make a difference. If this excites you as much as it excites us, let’s talk. Qualifications This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying! 1-3 years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like engineering, solutions, technical account management/consulting). Academic background in a technical area with high EQ is also sought after. Relentless passion for being a hand-raiser. Big challenges are exciting, small tasks are an opportunity for a win. From landing big clients to simply cleaning up an old dashboard you’re interested in learning and getting things done. Growth mindset is critical in being able to learn new things quickly, adapt on the fly, and operate in fast-moving startup environments that value high agency. Exceptional communication skills -- technical, go-to-market, and finance stakeholders should all feel like comfortable counterparts in conversing with you. Excitement for building and improving GTM playbooks and processes. Bonus Points Knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc. Experience as a software engineer, product manager, or in other technical roles. Experience in a pure sales role, particularly selling to technical buyers in engineering and product organizations or selling as a founding or early salesperson at a startup. Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.