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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth. Unlike other Risk Operations teams, SSO handles the most complex, high-stakes, and ambiguous user business cases—ones that require deep investigation, custom risk analysis, and creative problem-solving at the intersection of user experience, compliance, financial partner requirements, and Stripe's growth ambitions. What you’ll do As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions. You will also play a key role in identifying patterns across individual cases to improve our processes, policies, and detection systems at scale—bridging tactical case work with strategic, systemic impact across Risk Operations. Responsibilities Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments Navigate ambiguity confidently—develop custom, evidence-based solutions where standard frameworks do not fully apply Identify and escalate systemic trends across cases, proposing scalable solutions to cross-functional stakeholders Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies Engage directly with users—in both positive and sensitive conversations—always maintaining a Users First mindset while balancing regulatory and financial partner requirements Communicate complex risk findings clearly to internal partners, financial partners, and Stripe leadership Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management Identify gaps in current systems, policies, and strategies and recommend enhancements through a collaborative approach with stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment Demonstrated ability to navigate gray-area and non-binary decision-making in complex risk environments Strong critical thinking and analytical skills, with the ability to synthesize multiple data sources into a coherent risk narrative Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities Ability to engage directly with users—including in difficult or sensitive conversations—with empathy, clarity, and professionalism Strong written and verbal communication skills; ability to articulate complex risk findings to varied audiences Comfort with ambiguity and fast-paced, constantly evolving environments Track record of identifying systemic problems from individual case patterns and driving process improvements Deep empathy for entrepreneurs and businesses, and genuine motivation to solve problems that empower them The ability and desire to challenge the status quo as a creative thinker who considers problems from a user perspective while being pragmatic and solutions-oriented Preferred requirements Familiarity with compliance or financial partnership relationship management Experience with risk assessment and mitigation strategies in a fintech or payments environment Working knowledge of data analysis and AI tools to quantify risk & inform decisions Background in regulatory compliance within financial services Experience developing scalable operational frameworks or playbooks in an ambiguous, high-stakes environment Knowledge of payment processing systems and associated risks
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As a Sales Manager at Stripe, you will play an instrumental role in fueling Stripe’s growth through new customer acquisition. In this role you will lead a team of high-performing Account Executives focussed specifically on the Enterprise segment. You will lead by example, help the team to develop their skills, deliver on their ambitious targets, and roll your sleeves up to work directly with customers. What you’ll do We are looking for a proactive leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, managing high-performing teams and solving problems with limited oversight. Ideal candidates will have experience scaling and managing a technology sales team, and possess first-class analytical, communication and relationship-building skills. Responsibilities Recruit, develop and lead a team of new business sales professionals, with a particular focus on the Enterprise segment. Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics. Be accountable for increasing revenue and new client acquisition at high rates of growth. Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle. Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level. Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe. Work collaboratively and cross-functionally across the organisation to help shape Stripe’s products and solutions to meet customer needs. In particular, this will involve working with Product and other Sales teams in the US, EMEA and APAC. Participate in industry events to help drive positive market awareness. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of sales experience including 5+ years of people management experience. Demonstrated experience leading and Enterprise sales team in a high-growth technology environment. Ability to hire, train and coach a high-performance sales team. Ability to build strategic executive relationships with customers and industry thought leaders. Demonstrated passion for helping to scale new technology businesses. Ability to understand and articulate technical concepts, and translate them into industry- or business-relevant terms. Preferred qualifications Prior experience at a growth stage technology company. Prior experience leading a team in an international office of a US HQ’d company. Prior experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Control Engineering (ACE) is Stripe’s rapid-response technical defense and control incubator. When urgent abuse vectors emerge, ACE bridges the gap using real attacker telemetry to prototype, test, and deploy software safeguards before vulnerabilities can be exploited at scale. We partner closely with Fraud, Risk and Product Engineering to run rigorous experiments, balancing aggressive risk mitigation against legitimate user conversion. Operating as both a strike team and an incubator, ACE builds automated regression suites in partnership with Abuse Research to permanently block threat recurrence and seamlessly transfers mature controls to long-term product owners across Stripe. What you’ll do As an Abuse Control Engineer on the Abuse Control Engineering (ACE) team, you will design, prototype, and incubate technical defenses that safeguard Stripe’s financial ecosystem against complex, cross-cutting abuse vectors. Where emerging threat patterns identify Stripe product weaknesses, ACE steps in to rapidly build and experiment with technical safeguards. Driven by empirical evidence and Stripe’s FT3 (Fraud Taxonomy 3.0) framework, you will translate threat intelligence into hard technical control requirements (e.g., API rate-limiting, step-up challenges, parameter validation, pre-debit holds). You will carefully balance security and product velocity, running experiments to evaluate risk reduction against user conversion impact. Managing controls through a strict incubation lifecycle, you will build automated regression suites to prevent recurrence and partner with native product teams to hand off mature, long-term defenses. Responsibilities Rapid Control Prototyping: Design, prototype, and deploy technical controls across API, protocol, and product boundaries to immediately close high-impact abuse vectors. Evidence-Based Technical Requirements: Translate empirical attacker evidence and FT3 threat research Abuse Research, Fraud and Security into precise technical abuse requirements and control specifications. Control Co-Design: Collaborate closely with teams across Stripe to co-design resilient, secure controls across payment, onboarding, identity, and Connect surfaces. Risk Experimentation: Run rigorous experiments and A/B tests to measure risk reduction against legitimate user conversion impact, optimizing controls to minimize friction while neutralizing threats. Regression Testing: Build comprehensive regression testing suites and automated attack simulations with Abuse Research to ensure mitigated abuse vectors do not recur. Stakeholder Management: Execute ACE’s incubation model by defining handoff criteria, operational documentation, and target dates to transfer successful controls to product teams. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in Security Engineering, Software Engineering, Application Security, or Anti-Abuse Engineering in a high-scale production environment. B.S. or M.S. in Computer Science, Cybersecurity, Software Engineering, or a related technical field, or equivalent practical experience. Strong software development background with expert proficiency in Python, Go, Java, or similar production languages, alongside expert SQL skills for analyzing system telemetry. Hands-on engineering experience building API-level safeguards, rate-limiting frameworks, authentication/authorization checks, or input validation controls. Demonstrated experience with automated testing frameworks, including writing unit, integration, and regression tests for critical backend software. Strong cross-functional collaboration and communication skills, with a track record of partnering across security, product, and platform teams to drive technical outcomes. Preferred qualifications Proven track record of designing and executing A/B tests, evaluating control efficacy, and balancing security safeguards against user conversion friction. Deep expertise in threat modeling, secure system architecture, and modern application security design principles. Familiarity with established threat frameworks (e.g., FT3, MITRE ATT&CK) and applying adversary kill chain analysis to build resilient defenses. Strong domain knowledge of financial fraud vectors, threat actor TTPs, and attacker infrastructure (e.g., Account Takeover, Card Testing, Credential Stuffing). Hands-on experience with large-scale data processing platforms (e.g., Databricks, Trino, PySpark) to monitor and measure control performance across distributed systems. Demonstrated capability in incubating software features, establishing clear operational handoff criteria, and seamlessly transitioning ownership to partner engineering teams.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. What you’ll do You will manage a team of Seller Systems Operations Associates in a player-coach capacity. You’ll be accountable for your team’s operational performance, development, and engagement, while working closely with global operations specialists, business process owners, and cross-functional partners to improve workflows and user experiences. Responsibilities Lead the day-to-day operational performance of a team of Associates, including quality, productivity, service-level, and other team goals. Set clear expectations, priorities, and performance goals for individuals and the team. Manage team capacity, scheduling, and work allocation to ensure critical workflows are covered and work is completed accurately and on time. Coach Associates on troubleshooting, process knowledge, communication, and sound judgment in resolving user issues. Hold regular development conversations and provide timely, constructive feedback that supports growth and career progression. Complete performance reviews and address performance concerns in partnership with your manager and People team partners, as appropriate. Build a collaborative, inclusive team environment where Associates can raise risks, share ideas, and learn from one another. Serve as an escalation point for complex operational or user issues, using sound judgment to resolve issues or route them to the right partner. Partner with global operations specialists and business process owners to run critical Internal Systems workflows. Identify recurring issues, process gaps, and manual work. Lead or contribute to improvements that increase quality, reduce effort, and improve the user experience. Use operational data and team insights to surface trends, risks, and opportunities to relevant stakeholders. Work closely with cross-functional teams to improve product offerings, processes, tools, and user-facing communications. Support hiring, onboarding, training, and ramping of new team members. Help build the operating culture, team practices, and capabilities of Stripe Delivery Centers. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience leading, supervising, or formally mentoring an operations, support, or user-facing team. 9+ years of experience in customer support, technical support, operations, or another internal or external user-facing environment. Experience managing operational work against defined quality, productivity, or service-level goals. Strong written and verbal communication skills, with the ability to give clear, constructive feedback. Experience coaching others and supporting their professional development Strong SQL skills and experience working with API integrations, including diagnosing implementation issues, interpreting technical documentation, and guiding teams through ambiguous customer or system problems. Strong analytical thinking and problem-solving skills, with the ability to identify root causes and make practical improvements. The ability to prioritize effectively and make sound decisions in a fast-moving, structured environment. A process-oriented mindset and a track record of improving workflows, reducing manual effort, or improving user experiences. Experience working effectively with cross-functional stakeholders. A user-first mindset and interest in learning technical products, systems, and processes. The ability to work from the Bengaluru office in night shift Preferred qualifications Experience using operational data to manage performance, identify trends, and prioritize improvements. Experience supporting hiring, onboarding, workforce planning, or scheduling for an operations team. Experience working with global teams across time zones.
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Design, build, and maintain high-scale, distributed systems to work with the company. Work within a team to build the core networking solutions, which include load balancing, mTLS networking, fleet health & observability used by product teams to build and operate microservices supporting the company’s business. Build a great customer experience for internal company teams using Infra and play a key role in enabling the company’s Infra to power all of the company’s products globally and at scale. Scope, design, implement, and deploy robust solutions, making appropriate tradeoffs between reliability, throughput, latency, resiliency, engineering, velocity, and cost. Innovate, design, and implement software solutions that contribute towards improvement and resiliency, reliability, efficiency, and management at scale. Contribute to team strategy, roadmap, tooling, process, and culture. Set clear goals and provide regular feedback on team member performance. Who you are Minimum requirements Must have a Bachelor's Degree or foreign equivalent degree in Computer Science, or a related field, plus five (5) years of post-bachelor's progressive work experience in software engineering. In the alternative, the employer is willing to accept a Master's Degree or foreign equivalent in Computer Science, or a related field, plus three (3) years of experience in Software Engineering. Must also have three (3) years of experience in the following: Software development including in Cloud systems, AWS, Azure, GCP, and OCI; Creating technical architecture and design; Building an operating infrastructure and tools that empower developers; Developing software using Java and GO; Developing, maintaining and debugging distributed systems built with open source tools; Breaking down large, complex systems, identifying shortcomings and optimization opportunities, and making data drive cost performance tradeoffs to influence design decisions; and Utilizing systems and tools including: Kubernetes, EC2, Envoy, Linux, and Puppet. Salary: $221,187 – $285,600/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 100% Telecommuting permitted. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA50 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Research Group (ARG) handles proactive threat hunting and adversary behavior analysis across Stripe products. Rather than reacting to alerts, the team maps end-to-end fraud and abuse paths, validates novel attack vectors, and identifies product conditions that enable fraud. Using agentic automated testing and simulation tools, ARG translates research into actionable threat advisories, strategic control recommendations, and regression scenarios to systematically eliminate vulnerabilities. What you’ll do As an Abuse Research Engineer in the Abuse Research Group, you will play a critical role in safeguarding Stripe’s financial ecosystem by proactively hunting for advanced threats, dissecting complex fraud vectors, and extracting actionable adversary intelligence. Rather than relying solely on reactive alerts, you will develop and execute hypothesis-driven threat hunting operations across internal telemetry and external sources to uncover fraudulent tools, tactics, and techniques (TTPs) before they impact Stripe’s platform. Central to this work is FT3 (Fraud Taxonomy 3.0), Stripe’s multi-layered taxonomy that decomposes monolithic fraud into structured kill chains. Collaborating cross-functionally with Fraud Ops, Strategy, Risk, Onboarding, and Security, you will integrate threat intelligence, build agentic simulation workflows, and systematically eliminate product vulnerabilities. Responsibilities Proactive Threat Hunting & Kill Chain Analysis: Formulate hypotheses and conduct iterative threat hunting operations across Stripe systems and external data. FT3 Taxonomy: Apply and enrich the FT3 framework across empirical datasets and incidents, standardizing threat intelligence across kill chain phases and targeted API endpoints. Threat Intelligence & Signal Expansion: Partner with teams like Fraud Intelligence to integrate, curate, and automate threat feeds into engineering workflows. Cross-Functional Advisories & Strategic Controls: Translate raw research and retrospective findings into actionable threat advisories and control recommendations (policy, technical systems, support workflows, and detection mechanisms) for stakeholders across Fraud, Risk, Onboarding, and Security. Agentic Testing & Adversary Simulation: Utilize agentic automated testing frameworks to simulate adversary TTPs, validate whether deployed controls interrupt empirical kill chains, and generate regression scenarios to exercise controls. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience conducting threat intelligence, threat hunting, or technical incident response within cyber security, product abuse, or trust domains. 5+ years of experience analyzing large, complex datasets using data analytics tools to identify anomalies, map behavioral trends, and solve complex fraud problems. B.S. or M.S. in Computer Science, Cybersecurity, or a related technical field, or equivalent practical experience. Expert proficiency in Python and SQL, with demonstrated experience using code and scripting to automate workflows, build investigative tools, or query big data pipelines. Hands-on experience in log analysis (e.g., application logs, API route telemetry, network security events), digital forensics, and cyber investigation methodologies. Strong communication skills with a proven ability to translate complex technical research into clear, actionable recommendations and advisories for cross-functional partners. Preferred qualifications Deep technical understanding of threat actor motivations, infrastructure, and TTPs specific to financial fraud (e.g., ATO, Card Testing, Credential Stuffing). Familiarity with standardized taxonomies such as FT3 or MITRE ATT&CK. Proficiency with engineering, data processing, and analysis platforms such as Databricks, Trino, PySpark, Pandas, or Scikit-Learn. Proven background utilizing Threat Intelligence Platforms (TIPs), tactical threat feeds, OSINT, and breach intelligence. Demonstrated capability building or leveraging agentic LLM tools, automated testing systems, or control validation frameworks to model adversary behavior at scale. Participation in industry conferences, webinars, or threat-sharing groups, alongside relevant professional certifications (e.g., GCTI, GCFA, OSCP).
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Build scalable and reliable backend services, webhooks and public-facing APIs; Write high-quality, maintainable code to reliably process and evaluate data signals in real-time, solving complex problems at scale; Take ownership of medium-sized technical projects, translating requirements and constraints into reliable, secure, and explainable system architectures; Actively contribute to the team's on-call rotation, effectively debugging, operating, and maintaining high-visibility systems using established runbooks and best practices; Engage directly with product teams to understand internal and external user pain points, using those insights to build the right solutions and help inform the team's roadmap. Who you are Minimum requirements Must have a Master’s degree or foreign equivalent in Software Engineering, Computer Science, or a related field, plus 3 years of related work experience in Software Engineering. In the alternative, the employer will accept a Bachelor’s degree or foreign equivalent in Software Engineering, Computer Science, or a related field, plus 5 years of post-bachelor’s, progressive related work experience in Software Engineering. Must also have 3 years of experience in each of the following: Programming languages including Java, Ruby, Python and Go; Building scalable and reliable backend services, webhooks and public-facing APIs; Designing, building, and deploying distributed backend services in a production environment, including handling concurrency, fault tolerance, and service reliability at scale; Working with relational databases in Postgre SQL, MySQL or NoSQL data stores, including schema design, query optimization, and data modeling for high-throughput workloads; Stream processing or event-driven architectures in Kafka, Kinesis, or equivalent, including producing, consuming, and reliably processing high-volume data streams; Translate product and engineering requirements into scalable, secure, and maintainable system designs, including defining service boundaries, failure modes, and observability strategies; Building automated systems or tooling to instrument, measure, and evaluate the end-to-end customer experience of digital products, including test automation frameworks, signal collection pipelines, or quality evaluation workflows; Developing interactive frontend components, dashboards, or data reports using React and D3.js to visualize customer behavior, product metrics, and operational signals in real time. Salary: $235,090- $285,600/yr This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting Permitted. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. WA68 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do In this role, you will play a critical part in safeguarding our financial ecosystem by investigating high-risk accounts, identifying complex fraud patterns, performing post-incident analyses, and driving cross-functional improvements to scale fraud detection. Building on these core operational duties, you will leverage your fraud, abuse, or product trust experience to improve incident response capabilities across Stripe by managing the entire fraud and abuse incident response process, developing response plans, leading workstreams, and serving as incident commander to ensure timely resolution. Furthermore, you will conduct gamedays to pressure-test response processes, drive proactive improvements, and help automate response workflows using agentic approaches ensuring we neutralize threats with speed and precision while continuously elevating Stripe's fraud and abuse incident response function. Responsibilities Lead fraud and abuse incident response end-to-end as Incident Response Manager (IRM), coordinating workstreams, investigating high risk activity and accounts, and making actionable mitigation recommendations under pressure. Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped (Fraud Taxonomy 3.0) detection and signals enrichment to reduce uncertainty and accelerate response. As part of incidents, analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 to standardize threat intelligence. Develop, document, and execute incident response strategies, runbooks, and capabilities to continuously improve fraud and abuse detection and prevention. Partner cross-functionally with security, data science, legal, and policy teams to build agentic response solutions, refine KPIs, and deliver clear incident reporting. Mentor teammates, lead key incident response engineering projects, and elevate quality standards across the team. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience leading security or fraud incident response; B.S./M.S. in Computer Science or equivalent experience. Expert knowledge of Python and SQL, and familiarity with other programming languages Existing experience with log analysis (e.g. first or third party applications, system / data access, event logs), network security, digital forensics, and incident response investigations Proven ability to build automated response workflows, leverage threat intelligence, and make risk mitigation recommendations. Strong written and verbal communication skills with a track record of driving cross-functional alignment with minimal oversight. Preferred qualifications Broad expertise across fraud and abuse mitigation, risk management, product trust, and threat intelligence in a complex platform environment. An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors. Experience with engineering, data processing and analysis tools (e.g. Databricks, Trino, etc.) Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.) Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Terminal helps businesses extend their online presence into the physical world. Our mission is to make it as easy for businesses to accept in-person payments as the Stripe API has made it for online payments. With Terminal, businesses can create flagship retail experiences, extend their websites to pop-up stores, or enable mobile point-of-sale payments at their next event. All of this is built on the Stripe Payments Platform, so businesses can maintain a single view of customers and sales across online and offline channels. Our hardware engineering team in Taiwan designs and builds the physical payment devices at the heart of that experience, including products such as the Stripe Reader S700 and Stripe Reader M2. We are expanding the team and seeking an experienced Senior Mechanical and Industrial Design Engineer who can own both the structural engineering and aesthetic form language of our next generation of payment terminals. This is a blended role. You will be equally comfortable driving design for manufacturability (DFM) for a plastic enclosure and sketching form concepts that express Stripe's design identity in hardware. What you'll do You will lead the industrial and mechanical design of next-generation Stripe Terminal payment devices, shaping their form, feel, usability, and structural performance from early concepts through mass production. You will partner with cross-functional teams and suppliers to deliver manufacturable, high-quality hardware, including enclosure design, color, material, and finish specifications, packaging, validation, and production readiness. Responsibilities Industrial design Lead ideation and concept development through rapid hand sketching, digital sketching, and physical foam or 3D-printed models to explore form factors early in the product lifecycle. Define the visual and tactile design language of Terminal hardware, including proportion, form, surface transitions, button feel, and overall product character. Produce photorealistic product renders using KeyShot or similar tools to communicate design intent to cross-functional teams and executive stakeholders. Define and manage color, material, and finish (CMF) specifications. Work directly with suppliers to qualify target surfaces, textures, and coatings. Manage packaging design, working directly with suppliers to qualify final deliverables and the unboxing experience. Apply ergonomics and human factors principles to ensure products are intuitive and comfortable for a diverse range of users and environments. Maintain visual consistency and brand coherence across the Terminal hardware product family, in alignment with Stripe's design identity. Mechanical engineering Design mechanical components and assemblies using SolidWorks or Creo, following professional engineering standards. Hands on experience in mechanical designs and drawings, assess manufacturability, and resolve technical problems. Lead and plan problem-solving activities using scientific approaches, such as tolerance analysis, computer-aided engineering (CAE) and finite element method (FEM) simulations, design of experiments (DOE), and physical prototyping. Independently analyze and verify mechanical designs, identify risks, and propose mitigations. Manage bill of materials (BOM) cost and design schedules from a mechanical engineering perspective. Prepare mechanical engineering deliverables, including BOMs, component specifications, and support for failure mode and effects analysis (FMEA) activities. Review Design fixtures and calibration processes for high-precision mechanical assemblies. Verify and qualify components in first-article builds from suppliers, and participate in pilot production. Produce and maintain engineering documents, including specifications, design-for-excellence (DFx) guidelines, technical reports, and gate-review packages. Partner with Quality and Reliability teams to support successful validation outcomes and improve hardware durability standards. Support product compliance and certification activities, including Payment Card Industry (PCI) and regulatory certifications. Who you are We're looking for someone who meets the minimum requirements listed below. If you meet these requirements, we strongly encourage you to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor's degree in Mechanical Engineering, Industrial Design, or a closely related field. 8+ years of hands-on product design experience spanning mechanical engineering and industrial design, with a portfolio of consumer or commercial hardware products. This includes experience designing consumer-grade plastic enclosures for handheld products, such as smartphones, tablets, or payment terminals, from concept through mass production. Ability to communicate design concepts through hand or digital sketching at the pace of a design conversation, and experience defining CMF specifications with suppliers. Solid understanding of manufacturing and mechanical production processes, with direct experience taking industrial design concepts through DFM, tooling, and production. Proficiency in mechanical CAD software. Creo is required, and SolidWorks is a plus. Expertise in creating detailed 2D drawings and performing geometric dimensioning and tolerancing (GD&T) and tolerance analysis. Familiarity with mold design, first-article inspection (FAI) processes, and process capability (Cpk) analysis, along with experience managing supplier and factory relationships. Strong written and spoken English and Mandarin communication skills to collaborate directly with suppliers in Taiwan, Hong Kong, and mainland China throughout product development and production. Willingness to travel internationally, including to Hong Kong and mainland China, as needed. Preferred qualifications Proficiency in rendering software, with KeyShot strongly preferred. VRED or Blender experience is also valued. Experience maintaining a coherent design language across a multi-SKU hardware product family or accessory ecosystem. Familiarity with ergonomics methodologies, including grip studies, anthropometric data, and usability evaluations, applied to handheld device design. Experience with point-of-sale hardware, payment terminals, or consumer electronics peripherals. Knowledge of PCI hardware requirements, material properties, and associated manufacturing processes. Proficiency in thermal calculations and an understanding of plastic material properties. Experience with mechanical simulation tools and metal-part design. Ability to create compelling design presentations for cross-functional and executive audiences, clearly articulating the rationale behind design decisions.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve technical incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do You'll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying complex patterns of fraud during incidents. You will lead incident response for product abuse and fraud events, conducting deep-dive analyses to identify root causes. By collaborating cross-functionally, you will drive improvements that enhance our fraud detection and prevention strategies at scale. Your expertise will be essential in automating response processes through agentic approaches, allowing us to safeguard merchants and neutralize threats with speed and precision. Responsibilities Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped detection and signals enrichment to reduce uncertainty and accelerate response. As part of incidents, analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 (Fraud Taxonomy 3.0) to standardize threat intelligence. Lead incident root cause analyses to identify gaps in current systems and strategies, leveraging the FT3 framework, data-driven model to drive enhancements and process improvements for emerging fraud risks. Streamline incident response capabilities, ensuring the tooling and processes are clear, accurate and efficient Work cross-functionally with security, fraud and data science teams to build agentic solutions for responding to abuse incidents at scale Effectively communicate cross-functionally with legal and policy teams to assess and mitigate risks, while demonstrating strong problem-solving under pressure. Collaborate effectively with teammates, leading projects, mentoring others, and developing and championing quality standards within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience conducting incident response in security, product abuse or trust domains 5+ years experience analyzing large data sets to solve problems and/or building models with a behavioral approach to fraud detection B.S. or M.S. Computer Science or related field, or equivalent experience Expert knowledge of Python and SQL, and familiarity with other programming languages Existing experience with log analysis (e.g. first or third party applications, system / data access, event logs), network security, digital forensics, and incident response investigations Ability to communicate results clearly and focus on impact Ability to think creatively and holistically about reducing risk in a complex environment Preferred qualifications An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors. Experience with engineering, data processing and analysis tools (e.g. Databricks, Trino, etc.) Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.) Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges
About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, now a Stripe product, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes hundreds of millions of invoices per billing period and continues to scale rapidly to accommodate new customers. We save them days of development time and manual invoicing, enabling them to use their billing data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Anthropic, NVIDIA, TogetherAI, HuggingFace, and many others. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our Stripes have direct experience building and scaling teams through massive growth at companies like Dropbox, Palantir, and MongoDB. You'll be joining Stripe and be part of the holistic Stripe platform approaching monetization. About the Role The Metronome AI Native Solutions team operates at the intersection of technical sales, implementation, and customer success, purpose-built for the velocity and unique needs of AI-first companies. Unlike traditional sales engineering roles, this position owns the large parts of if not all of the deal cycle - from first call through technical win - and gets hands-on with implementation to ensure customers go live quickly. As an AI Native Solutions Architect, you'll be the primary technical owner for fast-moving AI companies that may need to launch usage-based billing on tight timelines. This means: Owning the technical win: Taking qualified inbound leads and driving them through discovery, demo, POC, and technical win Using efficient discovery to quickly understand billing challenges, product launch timelines, and technical requirements Bringing energy and urgency to every engagement—proactively driving deals forward, identifying blockers early, and building relationships across the customer organization (engineering, finance, product) to create champions Running streamlined demos tailored to technical founders and product/engineering teams Driving hands-on implementation: Providing customers with clear, actionable implementation plans to implement their usage-based billing launches Writing code snippets, configuration examples, and integration guides to accelerate customer time-to-value Pair programming or working alongside customer teams during POCs and initial setup Designing up/downstream integrations into prospect systems with a bias toward pragmatic solutions that get them live quickly Building deep AI market expertise: Building relationships with technical founders, engineering leaders, product, and finance teams at AI companies Understanding the unique monetization challenges facing LLM providers, generative AI companies (image, video, audio), and AI tooling/wrapper companies and providing consultative guidance when prospects need direction on pricing and packaging strategy and implementation Staying current on AI industry trends, pricing models, and competitive dynamics This role is perfect for someone who thrives in high-velocity environments, loves solving technical problems in real-time, and wants to be on the front lines of how AI companies monetize their products. Metronome directly influences how the next generation of AI infrastructure gets built—and our AI Native Solutions team drives this influence with our fastest-growing customer segment. The Metronome team still operates very much like a startup. As such, there's a lot still to figure out and tremendous room for high-agency, curious individuals to impact our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let's talk. Qualifications This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying! 3+ years of experience in technical, customer-facing roles involving SaaS products (for example, sales engineering, solutions architecture, technical account management, implementation consulting) 1+ years of experience working with, at, or selling to AI companies - you understand how AI-first companies operate, their unique challenges, and the market landscape Proven ability to own and drive customer-facing engagements and relationships independently Strong technical aptitude with the ability to quickly learn new systems, write code snippets, and guide technical implementations Experience working in high-velocity environments where speed-to-value matters and customers need to launch quickly Excellent communication skills with technical buyers (engineers, product managers, technical founders) Bonus Points Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc. Experience as a software engineer, product manager, or in other technical roles. Experience in a pure sales role, particularly selling to technical buyers in engineering and product organizations or selling as a founding or early salesperson at a startup. Familiarity and enthusiasm for AI developer tooling (Cursor, Lovable, Vercel, LangChain, etc.) and the broader AI infrastructure ecosystem
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Control Engineering (ACE) is Stripe’s rapid-response technical defense and control incubator. When urgent abuse vectors emerge, ACE uses real-world attacker telemetry to prototype, test, and deploy software safeguards before vulnerabilities can be exploited at scale. We partner closely with Fraud, Risk, Abuse Research, and Product Engineering to run rigorous experiments that balance effective risk mitigation with legitimate user activity and conversion. Operating as both a strike team and an incubator, ACE builds automated regression suites to prevent threats from recurring and transfers mature controls to long-term product owners across Stripe. What you’ll do As an Abuse Control Engineer on the ACE team, you will design, prototype, and incubate technical defenses that safeguard Stripe’s financial ecosystem against complex, cross-cutting abuse vectors. When emerging threat patterns reveal weaknesses in Stripe products, ACE rapidly builds and experiments with technical safeguards. Guided by empirical evidence and Stripe’s Fraud Taxonomy 3.0 (FT3) framework, you will translate threat intelligence into precise technical control requirements, such as API rate limits, step-up challenges, parameter validation, and pre-debit holds. You will run experiments to evaluate risk reduction against the impact on legitimate user conversion, carefully balancing security and product velocity. You will manage controls through a structured incubation lifecycle, build automated regression suites to prevent threats from recurring, and partner with product engineering teams to transfer mature, long-term defenses. Responsibilities Rapid control prototyping: Design, prototype, and deploy technical controls across API, protocol, and product boundaries to address high-impact abuse vectors. Evidence-based technical requirements: Translate empirical attacker evidence and FT3 threat research from Abuse Research, Fraud, and Security teams into precise technical abuse requirements and control specifications. Control co-design: Collaborate with teams across Stripe to design resilient, secure controls across payments, onboarding, identity, and Connect surfaces. Risk experimentation: Run rigorous experiments and A/B tests to measure risk reduction against the impact on legitimate user conversion, optimizing controls to minimize friction while neutralizing threats. Regression testing: Build comprehensive regression test suites and automated attack simulations with Abuse Research to ensure mitigated abuse vectors do not recur. Stakeholder management: Execute ACE’s incubation model by defining handoff criteria, operational documentation, timelines, and target dates for transferring successful controls to product teams. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in security engineering, software engineering, application security, or anti-abuse engineering in a high-scale production environment. A bachelor’s or master’s degree in computer science, cybersecurity, software engineering, or a related technical field, or equivalent practical experience. A strong software development background, with proficiency in Python, Go, Java, or a similar production programming language, as well as advanced SQL skills for analyzing system telemetry. Experience using frontier AI models for software development, learning, and analysis. Hands-on experience building API-level safeguards, rate-limiting frameworks, authentication or authorization checks, or input-validation controls. Experience with automated testing frameworks, including writing unit, integration, and regression tests for critical backend software. Strong cross-functional collaboration and communication skills, with a track record of partnering across security, product, and platform teams to drive technical outcomes. Preferred qualifications A track record of designing and executing A/B tests, evaluating control efficacy, and balancing security safeguards against user conversion friction. Expertise in threat modeling, secure systems architecture, and modern application-security design principles. Familiarity with established threat frameworks, such as FT3 or MITRE ATT&CK, and experience applying adversary kill-chain analysis to build resilient defenses. Knowledge of financial fraud vectors, threat-actor tactics, techniques, and procedures, and attacker infrastructure, including account takeover, card testing, and credential stuffing. Hands-on experience with large-scale data-processing platforms, such as Databricks, Trino, or PySpark, to monitor and measure control performance across distributed systems. Experience incubating software features, establishing clear operational handoff criteria, and transitioning ownership to partner engineering teams.