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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support team ensures Stripe’s users receive fast, reliable, and high-quality support across Stripe’s growing suite of products. The team partners closely with cross-functional teams to solve complex issues, improve support workflows, and continuously raise the bar on operational excellence and user experience. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do We are looking for a dynamic and forward-thinking leader with a passion for solving complex, global user issues, redefining what operational excellence looks like, and driving an AI-first culture. You will play a front-line role in helping some of Stripe's top users accelerate their growth and ensure an unmatched customer experience when dealing with Stripe. In this role, you will recruit, manage, and develop a team of Operations Associates focused on user support. You will be responsible for driving team engagement and motivation through consistent feedback, coaching, mentoring, and advocacy within the organization. This includes developing and executing tactics that enable the team to reach its goals, using data and metrics to measure performance and continuously raise the bar. You'll be a strong fit if you have the grit to get things moving, a sharp operational mindset, and a genuine passion for developing the people around you. Responsibilities Recruit, manage, coach, and develop a team of in-office Operations Associates Drive strong operational performance through operational rigor, process improvement, and hands-on coaching, balancing a strong users-first mindset with speed and innovation Cultivate a "what got us here will not get us there" mindset through continuous identification of process improvements and AI-first thinking Planning for the unplanned: apply a "see around the corners" approach to capacity management, ensuring strong oversight of volume and user trends while anticipating curveballs before they impact the user experience Own on-the-floor tactics as well as strategic initiatives to deliver on the Enterprise Roadmap Set clear goals and direction, and provide regular feedback on team members' performance Be data-driven in your analysis of performance and in your decision making Build an environment rooted in trust and transparency with the goal of creating a "talent hub" where people develop and thrive, representing a strong talent pipeline for the rest of the organization Be a role model at work and in life, inspiring your team and peers to do things smarter and aim higher Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 5+ years experience leading operations support teams Experience working cross-functionally with multiple teams to deliver high impact initiatives Experience in delivering weekly and monthly business metrics and reporting Excellent written and verbal communication skills An ability to partner effectively with internal stakeholders Background of identifying and remediating quality gaps in team performance Passion for process improvement, innovation and AI Preferred qualifications Proven experience building and scaling teams, including hiring, developing, and retaining top talent Strong operational background with hands-on experience launching new processes and delivering best-in-class service in a high-growth technology environment Demonstrated ability to anticipate operational challenges, think around corners, and build proactive solutions before issues arise Track record of driving continuous improvement and challenging the status quo — comfortable asking "what got us here, won't get us there" AI fluency and an AI-first mindset: experience leveraging AI tools to drive operational efficiency, improve team performance, or enhance the customer experience Ability to operate across both tactical and strategic levels — equally comfortable on the floor with the team and in the room shaping the roadmap Strong data-driven decision making skills with experience using metrics to manage team performance and drive outcomes Proven ability to build high-trust, high-engagement team cultures that serve as a talent pipeline for the broader organization
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a Sales Development Manager at Stripe, you'll drive Stripe's future growth engine by leading a team of inbound and outbound SDRs. You'll be working with Stripe's Sales teams to build Stripe's sales pipeline. As a Sales Development Manager, you'll lead and coach a group of high-performing SDRs, helping them deliver on ambitious targets, as well as be hands-on to work directly with the team. We're looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving problems with limited oversight. Ideal candidates will have management experience scaling a technology Sales Development team and superior communication skills. We take a data-driven, detail-oriented approach to Sales Development, and are looking for someone who enjoys building—who will actively participate in the development of sales processes, the articulation of Stripe's value proposition, and the creation of key tools and assets to measure success. Stripe is not a typical company, and this is not a typical sales development function. If you're hungry, smart, persistent, and a great teammate, we want to hear from you. What you'll do Responsibilities Recruit, train, and lead a rapidly growing team of SDRs Contribute to both the long-term vision and strategy for the team and manage day-to-day operations Own and drive execution of Stripe's new business pipeline goals by understanding and analyzing top-of-the-funnel metrics, pipeline quality, and revenue influenced across different segments Coach, mentor, and guide the team in developing consultative and solution-based sales skills including campaign strategy, outbound execution, and nurturing interest in opportunities Shape deep partnerships with Marketing, Sales, Sales Operations, Enablement, and Product Marketing teams to successfully collaborate on campaigns and events Optimize your business for efficiency, accelerating ramp time to productivity, and ensure your team has a crisp understanding of Stripe domain knowledge Effectively work cross-functionally across the organization to shape Stripe's solutions to meet client needs Inspire, motivate, and enable individual development to promote career growth of direct reports Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of people management experience Experience leading inbound and outbound sales and operations in an early-stage, high-growth technology environment Proven track record of high performance in a pipeline-generating or closing role Ability to hire, train, and coach a high-performance sales team Ability to build relationships with strategic clients and industry thought leaders Demonstrated passion for startups and new technology businesses Ability to clearly communicate technical concepts and build great relationships with highly technical customers Preferred qualifications Prior experience at a growth-stage internet or software company Executive presence with demonstrated experience interfacing with CROs and senior external stakeholders Passion for emerging products and experience in adjacent or tangential fields welcomed Background in payments, stablecoins, or other crypto technologies
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a Sales Development Manager at Stripe, you'll drive Stripe's future growth engine by leading a team of inbound and outbound SDRs. You'll work with Stripe's Sales teams to build Stripe's sales pipeline. As a Sales Development Manager, you'll lead and coach a group of high-performing SDRs, helping them deliver on ambitious targets, as well as work directly with the team. We're looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving problems with limited oversight. Ideal candidates will have management experience scaling a technology Sales Development team and superior communication skills. We take a data-driven, problem-solving approach to Sales Development, and look for someone who enjoys building—who will actively participate in the development of sales processes, the articulation of Stripe's value proposition, and the creation of key tools and assets to measure success. Stripe is not a typical company, and this is not a typical sales development function. If you're hungry, smart, persistent, and a great teammate, we want to hear from you. What you'll do Responsibilities Recruit, train, and lead a rapidly growing team of SDRs Contribute to both the long-term vision and strategy for the team and manage day-to-day operations Own and drive execution of Stripe's new business pipeline goals by understanding and analyzing top-of-the-funnel metrics, pipeline quality, and revenue influenced across different segments Coach, mentor, and guide the team in developing consultative and solution-based sales skills including campaign strategy, outbound execution, and nurturing interest in opportunities Shape deep partnerships with Marketing, Sales, Sales Operations, Enablement, and Product Marketing teams to successfully collaborate on campaigns and events Optimize your business for efficiency, accelerate ramp time to productivity, and ensure your team has a crisp understanding of Stripe domain knowledge Effectively work cross-functionally across the organization to shape Stripe's solutions to meet client needs Inspire, motivate, and enable individual development to promote career growth of direct reports Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of people management experience Experience leading inbound and outbound sales and operations in an early-stage, high-growth technology environment Proven track record of high performance in a pipeline-generating or closing role Ability to hire, train, and coach a high-performance sales team Ability to build relationships with strategic clients and industry thought leaders Demonstrated passion for startups and new technology businesses Ability to clearly communicate technical concepts and build great relationships with highly technical customers Demonstrated experience in leading and managing comprehensive program management initiatives to ensure successful project execution and alignment with organizational objectives Experience working with AI inactive data, understanding its implications, and developing strategies for effective management and utilization Preferred qualifications Prior experience at a growth-stage internet or software company Fluency in any other European language is a plus At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Account Executive, Existing Business team sits within Stripe's Existing Business Sales function. They are a highly consultative group that manages relationships, growth, and retention for Stripe’s largest and fastest-growing Funded Startup customers. As a manager on the team, you will oversee a group of Account Executives who have the opportunity to work with the entire suite of Stripe products. You will act as both a people manager and a strategic visionary for the team. What you’ll do As a Manager of the Account Executive, Existing Business (Startups) team at Stripe, you will help grow Stripe’s North American startup customers. You will build and lead a team of high-performing Account Executives, helping them develop their skills and deliver on ambitious targets while also working directly with customers. Responsibilities Recruit and build a team of Existing Business sellers Work with senior leadership to develop the long-term vision and strategy for the team, and manage day-to-day operations with a focus on performance against key sales and growth metrics Be accountable for increasing upsell/cross-sell revenue and driving positive renewal outcomes among high-potential Startups Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level Coach and guide the team in developing consultative and solution-based skills through all facets of the sales cycle for existing Stripe users Inspire, motivate and enable personal- and career-development of team members Work collaboratively and cross-functionally across the organization to help shape Stripe’s products and solutions to meet customer needs Partner with our VC and marketing teams to evolve our brand with Startups and align our GTM efforts Who you are We are looking for a proactive leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, managing high-performing teams, and solving problems with limited oversight. Ideal candidates will have experience scaling and managing a technology sales team, and possess first-class analytical, communication, and relationship-building skills. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus—not a requirement. Minimum requirements 8+ years of relevant experience, with at least 2 years in people management Experience leading sales or account management in an early stage, high-growth technology environment Proven track record of high performance in a new business sales or existing customer upselling role Ability to hire, train and coach a high-performance sales team Ability to build relationships with strategic clients and industry thought leaders Demonstrated passion for start-ups and new technology businesses Ability to understand and articulate technical concepts, and translate them into industry- or business-relevant terms Preferred qualifications Prior experience at a growth stage Internet/software company Prior experience in enterprise sales Prior experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business. We pursue excellence in user service, aiming to consistently exceed expectations. What you’ll do Stripe is looking for a Singapore based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM for Greater China). This manager will lead an established group of high-performing Stripes working with Enterprise, Direct and Platform accounts. This manager’s day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe’s level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback. Responsibilities Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements. Lead a team of technical account managers working with Stripe’s largest users. Hire and retain top technical talent as the team scales. Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs. Ensure that team members are happy, effective, and growing in their career and user work. Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance. Analyze data from user feedback and experiences to drive efficiency and build quality. Be an advocate for Stripe users and champion for users’ needs internally. Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment. Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. 10+ years of experience in professional services, customer success, solutions architecture, or technical account management programs. Experience working with strategic accounts. Excellent written and verbal communication skills. An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example. Preferred qualifications Experience with fintech SaaS products and/or Payments industry. Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record. Proven ability to scale a technical services or technical support team in a high-growth environment.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Technical Account Management Support and Services team partners directly with our largest and fastest-growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user-first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe. What you'll do Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high-performing team of TAMs who are motivated by improving the lives of Stripe's user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go-to-market organizations, product, engineering, and the support organization. They will cultivate a user-first culture, with high accountability, collaboration, and a scale mentality, a culture that embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management. Responsibilities • Deliver exceptional user experience for Stripe's most strategic users. • Lead a team of highly experienced TAMs, building a measurable operation that delivers strong operational results for users. • Work directly with our largest users' leaders as a thought partner for key initiatives and expansions. • Partner closely with senior stakeholders across product, engineering, go-to-market, and support. • Invest in leading and growing a great team and culture, where both new and tenured Stripes can thrive. • Obsess over delivering incredible user experiences. • Run this business to successfully deliver revenue, user experience, user value, and scalability goals for the users and Stripe. • Set the segment strategy, think globally about metrics, and drive clear accountability for the business. Own the P&L. • Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency. • Lead the way on user experience for Stripe's Enterprise users, determine what excellence looks like, and scale it beyond strategics. • Build a coaching culture that unlocks Stripes' potential, remove roadblocks, and elevate opportunities that will enable the business to scale more broadly. • Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports. • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment. • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments. • Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies). • Experience in finance and fintech. • Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact. • Excellent written and verbal communication skills • Strong sales revenue growth and operational background and a track record of making data-driven decisions. • An ability to execute on and deliver complex operational projects involving multiple stakeholders. Preferred qualifications • Experience with fintech SaaS products and the payments industry. • Experience leading growth initiatives (through driving sales revenue and elevating operational service) with a track record. • Proven ability to scale a technical services or technical support team in a high-growth environment. • Experience with APIs and ability to explain API concepts to Stripe's largest and most technical customers. • Familiarity with SQL and comfort building basic queries and modifying more complex ones.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Technical Account Management (TAM) team directly supports our largest and fastest-growing paid users. We provide proactive consultation, best-practice guidance, and ongoing managed services to optimize and accelerate our users' business. We pursue excellence in user service, aiming to consistently exceed expectations. What you'll do Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and direct merchants across EMEA. This manager's day-to-day interactions with the team will cultivate a high-performance environment, define and implement cross-functional solutions at scale, lead through user challenges, and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals, and determining prioritization with data and user feedback. Responsibilities Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements Lead a team of technical account managers working with Stripe's largest users Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segment top users Hire and retain top technical talent as the team scales Guide the TAM organization to deliver outstanding service experiences, grow services revenue, and contribute to strategic programs Ensure that team members are happy, effective, and growing in their career and user work Set clear goals and direction for the team and each individual, and provide regular feedback on your team members' performance Analyze data from user feedback and experiences to drive efficiency and build quality Be an advocate for Stripe users and champion for users' needs internally Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs 3+ years of people management experience, leading senior technical ICs Experience working with strategic accounts Excellent written and verbal communication skills An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example Preferred qualifications Experience with fintech SaaS products and Payments industry Experience leading growth initiatives (through driving sales revenue and elevating operational service) with a winning track record Proven ability to scale a technical services or technical support team in a high-growth environment
Engineering Manager, AI Conversation Platform Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. What you’ll do Responsibilities Driving an ambitious vision for AI/ML that benefits our users Setting the technical & process direction for the team based on business goals Brainstorm and coordinate product integrations with partner teams Proposing new ideas and building prototypes Be an integral part of a larger ML community internally & externally Hire & develop a world-class team to deliver high-quality ML systems. Coach engineers to help them grow in their careers and maintain a high bar Who you are We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You are comfortable with ambiguity, love to take initiative, and have a bias towards action. Minimum requirements Have at least 4 years of experience managing ML teams Experience working as a Machine Learning Engineer, Applied Scientist or equivalent Individual Contributor. Lead by example in high-growth, high-impact, ambiguous environments Have experience building & shipping ML systems. Hold yourself and others to a high bar when working with production systems. Thrive in a collaborative cross-functional environment Preferred qualifications Experience in shipping LLM & RAG systems
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Direct Surfaces Team's mission is to make it delightful for users to manage their money. We're rebuilding and unbundling the core of Stripe so that no matter what the business, the location, or the use case there is a single place that can fulfill all financial needs: Stripe Treasury. This is a 0 → 1 new business at Stripe, so if that sounds exciting we'd love to hear from you. What you'll do Engineers at Stripe are comfortable working on new products under fluid conditions, seamlessly balancing tactical and strategic considerations all in service of our users. Responsibilities Deliver a world-class mobile experience for Treasury users, including working with our partners to design and launch new features and capabilities Scope and lead technical projects, laying the groundwork for our products to iteratively evolve and scale Design, build, expand, and maintain mobile-specific view cross-platform components, backing APIs and their services Align our technical decisions with the broad strategic initiatives at Stripe, while also advocating for needs specific to emerging new businesses Work with engineers across the company to understand when to leverage existing infrastructure versus when building a bespoke solution is prudent Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Have a strong technical background, including 3+ years of industry experience Have experience building mobile applications including working beyond just the client Understand good practices when building and working with UIs and APIs Measure your success in terms of business impact, not lines of code Internalize the best ideas from across the organization, humbly setting a vision that others are excited to get behind Work well cross-functionally and earn trust from coworkers at all levels. You are often cited as the inspiration for engineers who join your team Care deeply about mentorship and growing engineers • Prefer simple solutions and designs over complex ones, and have a good intuition for what will last and scale Thrive in a collaborative environment Enjoy working with a diverse group of people with different areas of expertise. Engineering works closely with a variety of teams including Sales and Support to better understand our customers' needs, Legal and Accounting to understand how global policies influence our money-moving infrastructure, and more Preferred qualifications Have experience using React Native Have experience in ensuring great user experience and ease of use of features for products you build Have experience with financial product companies and interest in financial products and markets
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Finance Operations (FinOps) team provides and enhances core business services that are the backbone of Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe. What you'll do We're looking for a Monetization Operations Analyst to join our growing team. You'll help us improve user experience through accurate and timely onboarding of contracts and workflows, and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers. Responsibilities Onboard sold custom contracts into our billing systems. Work with legal contracts with strong attention to detail and accuracy. Develop and manage scalable billing and collection processes for complex user agreements and new business operations. Build scalable and auditable onboarding processes for new and existing users. Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering, and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements. Partner with account managers to resolve user inquiries related to onboarding implementation, billing, and collections. Advocate for the customer to internal stakeholders. Share system feedback and insights with Sales, Product Management, Engineering, Support, and Legal on innovation and improvements needed to optimize the Stripe user experience. Help scope, build, and deliver continuous process improvements that enhance operations. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in a client-facing role, ideally in customer success, consulting, financial services, account management, or sales, preferably working with technical products. Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions. Ability to be detail-oriented while visualizing the larger impact of a series of transactions. Strong problem-solving skills and the ability to navigate data and people to find answers. Strong operating rigor, including organizational and time management skills. Ability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers. Motivation and flexibility to work well in a high-growth environment where things change quickly. Preferred qualifications Ability to trace process impacts from situation to end customers and business financial outcomes. Knowledge of or experience in the payments industry. Demonstrated professional experience using GSuite, Excel, and working with large data sets. Experience with SQL. Demonstrated project management or consulting experience and the ability to work cross-functionally. A builder's mindset and a willingness to question assumptions and conventional wisdom. A passion for learning and solving problems through infrastructure and automation.
Who we are About Stripe At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. About the team This role will be part of the Anti-Money Laundering (AML) Team within the Financial Crimes organization in SDC that is accountable for monitoring, investigating, and reporting suspicious activity indicative of money laundering and other financial crimes. What you’ll do We're looking for someone who is passionate about financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for reviewing and dispositioning Transaction Monitoring alerts, conducting AML Investigations, and drafting and filing Suspicious Activity reports (SARs) and Suspicious Transaction Report (STRs) with various Financial Intelligence U nits. Responsibilities Conduct AML Investigations from beginning to end, including conducting transaction analysis and open-source and public records research in various jurisdictions. Document in detail the rationale for the investigative process and recommendations of each review. Draft and file Suspicious Activity Reports (SARs) and Suspicious Transaction Reports (STRs) with various Financial Intelligence Units. Maintain operational excellence across various workstreams. Review and disposition Transaction Monitoring alerts. Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Strong English written and verbal capabilities; 2+ years of analytical or investigative experience, preferably within the financial crimes, AML, risk, threat analysis, or fraud fields. Strong research, writing, and analytical skills. Ability to demonstrate an understanding of financial crime typologies and patterns utilized to exploit financial institutions. Ability to synthesize large amounts of information such as transaction data and identify key trends. Ability to work efficiently and independently in a fast-paced environment. Independently analyze and evaluate information from various data sources to determine a course of action for a matched case. Preferred qualifications Knowledge and experience in the payments and fintech industry. Previous experience working in a Compliance function. ACAMS or similar certification.
Who we are About Stripe At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. About the team Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity, and global prosperity. While the promise of a global online economy is palpable, it comes with significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier to entry for online businesses. The Financial Crimes team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in money laundering or other financial crimes. What you’ll do We're looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You'll be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You'll be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space. Responsibilities Conduct decision reviews for Enhanced Due Diligence (EDD) and Politically Exposed Persons (PEP) Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements Analyze complex problem and exercising sound analytical judgment on investigation resolutions or decisions Perform assignments and tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission Be a part of building a brand-new team and operational culture for Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in financial crimes, AML, EDD, or PEP roles Experience conducting in-depth user KYC, nature of business, adverse media, high risk country and business sector reviews in EDD work flows Experience reviewing PEP and user alert details, understanding mitigation factors and making determinations and escalations General awareness of money laundering, terrorism financing, and sanctions trends and regulatory developments Independently analyze and evaluate information from various data sources to determine a course of action for a matched case Ability to clearly record by writing the rationale and documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes Excellent written, spoken, and interpersonal skills, Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions Self-disciplined, diligent, proactive, and detail oriented The SDC operates during daytime hours with shifts from the morning through early evening. Preferred qualifications Knowledge of payments and fintech industry Familiarity with SQL and ability to use template or pre-made SQL queries as part of investigations