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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a member of the Partner Solutions Architecture (PSA) team, you will be responsible for providing technical guidance to Stripe's partners. Our goal is to drive growth through co-solutioning, education, and enablement with our partner ecosystem. You'll serve as a critical technical liaison to Stripe's Partner Development Managers, creating comprehensive technical business plans that identify, incubate, and bring to market service and solution offerings built on or with Stripe. A Partner Solutions Architect at Stripe is intellectually curious, entrepreneurial, and energized by building deep technical trust with partners. What you'll do Partner Solutions Architects build highly consultative, trusted relationships with executives and technical decision-makers to provide business and technical thought leadership. You'll become a trusted advisor for solving mission-critical business challenges, architecting solutions that help partners drive new monetization opportunities and growth. Responsibilities Work with key partners to build out their Stripe capabilities and solutions to drive scalable growth Develop and execute technical enablement plans tailored to partner maturity and product focus Lead technical discussions and solution deep-dives with partners on the value Stripe can provide to their clients Engage with CTOs and engineering leaders at key partners to share Stripe's technology roadmap, showcase the latest innovations, and define a solution strategy that expands partnership revenue Synthesize and communicate partnership wins and progress internally, including through QBRs and executive updates Provide oversight, guidance, and assistance during the partner sales process to ensure mutual success in joint opportunities Educate Stripe's sales team on key partner solutions and capabilities Serve as an advocate for strategic partners within Stripe's sales regions and identify areas for sales collaboration Collaborate on technical content—sample code, demos, and reference architectures—to help partners implement specific use cases and best practices Provide partner-focused product feedback to Stripe's product and engineering teams Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in a customer-facing technical role—such as Solutions Architect, Solutions Engineer, or Technical Account Manager—at a global software company 5+ years of experience working on hyperscaler platforms such as AWS, Azure, or GCP Experience building joint go-to-market solutions and co-selling with go-to-market partners Executive engagement skills and presence, with a demonstrated ability to build credibility with technical and business decision-makers at all levels Strong group-facilitation skills and proven ability to lead strategic technical conversations with senior stakeholders Thorough understanding of the software development lifecycle and API architecture Outstanding written and verbal communication skills and ability to explain complex concepts to both technical and non-technical audiences Ability to ramp quickly on Stripe products including Payments, Billing, Connect, and more Familiarity with how enterprise technology ecosystems fit together—including ERP, CRM, Billing, Tax, and legacy systems—and how they interact with API-first platforms Strong organizational and time-management skills with the ability to manage multiple strategic partnerships simultaneously Strategic and creative thinker who proactively identifies challenges and maintains a positive, solutions-oriented approach Preferred qualifications Background and experience with crypto technologies and stablecoins
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As a member of the Partner Solutions Architecture (PSA) team, you will be responsible for providing technical guidance to Stripe’s partners. Our goal is to drive growth through co-solutioning, education and enablement with our partner organization. The right candidate will be a critical technical liaison to the Stripe Partner Development Manager. This will involve creating comprehensive technical business plans for Partners, including identifying, incubating and bringing to market service/solution offerings built on or with Stripe. A Partner Solution Architect is someone who is intellectually curious, motivated to win, open and entrepreneurial. What you’ll do As a member of the team, PSAs build highly consultative trusted relationships with executives and technical decision makers in the customer’s organisation to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they can drive new monetization opportunities and growth. Responsibilities: Work with key partners to build out their Stripe capabilities and solutions to grow their business and drive non-linear growth Develop and execute enablement plans Be at the forefront of technical discussions & solution deep-dives with partners on the value Stripe can provide to their clients Engage with CTOs, engineering & other technical leads at key partners to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to expand the partnership revenue Communicate success internally through QBRs, etc. Provide oversight, guidance, and assistance during the partners sales process to ensure mutual success in joint opportunities Educate the Stripe sales team on key partner solutions and capabilities Serve as an advocate for key partners within specific sales regions and identify areas for sales partnership Collaborate on technical content (sample code, demos, etc.) to show partners how to implement specific use cases or best practices Provide Partner-focused guidance on Stripe’s product through feedback Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Requirements 10+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise. Strong technical acumen in API integrations, SaaS platforms, and enterprise architectures, with particular emphasis on order-to-cash processes and billing systems Extensive experience with subscription, billing, and payment solutions Solid understanding of financial infrastructure industry trends and emerging technologies Experience co-selling and co-solutioning with go-to-market partners. Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities. Thorough understanding of the software development lifecycle and API architecture. Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences. Ability to learn Stripe solutions such as Payments, Billing, Connect, and more. Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in an enterprise technology ecosystem. Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers. Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a member of the Partner Solutions Architecture (PSA) team, you'll be responsible for providing technical guidance to Stripe’s partners. Our goal is to drive growth through co-solutioning, education and enablement with our partner organisation. The right candidate will be a critical technical liaison to the Stripe Partner Development Manager. This will involve creating comprehensive technical business plans for partners, including identifying, incubating and bringing to market service/solution offerings built on or with Stripe. A Partner Solution Architect is someone who is intellectually curious, motivated to win, open, and entrepreneurial. What you’ll do As a member of the team, PSAs build highly consultative trusted relationships with executives and technical decision makers in the customers' organisation to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they drive new monetization opportunities and growth. Responsibilities Work with key partners to build out their Stripe capabilities and solutions to grow their business and drive non-linear growth Develop and execute enablement plans Be at the forefront of technical discussions & solution deep dives with partners on the value Stripe provides to their clients Engage with CTOs, engineering and other technical leads at key partners to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to expand the partnership revenue Communicate success internally through QBRs, etc Provide oversight, guidance, and assistance during the partners' sales process to ensure mutual success in joint opportunities Educate the Stripe sales team on key partner solutions and capabilities Collaborate on technical content (sample code, demos, etc.) to show partners how to implement specific use cases or best practices Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise Fluent German Experience co-selling and co-solutioning with go-to-market partners Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities Thorough understanding of the software development lifecycle and API architecture Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in an enterprise technology ecosystem Preferred qualifications A background in payments systems and e-commerce solutions is a plus but not a requirement Hands-on experience with SAP
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a member of the Partner Solutions Architecture (PSA) team, you will be responsible for providing technical guidance to Stripe's partners. Our goal is to drive growth through co-solutioning, education, and enablement with our partner ecosystem. You'll serve as a critical technical liaison to Stripe's Partner Development Managers, creating comprehensive technical business plans that identify, incubate, and bring to market service and solution offerings built on or with Stripe. A Partner Solutions Architect at Stripe is intellectually curious, entrepreneurial, and energized by building deep technical trust with partners. What you'll do Partner Solutions Architects build highly consultative, trusted relationships with executives and technical decision-makers to provide business and technical thought leadership. You'll become a trusted advisor for solving mission-critical business challenges, architecting solutions that help partners drive new monetization opportunities and growth. Responsibilities Work with key partners to build out their Stripe capabilities and solutions to drive scalable growth Develop and execute technical enablement plans tailored to partner maturity and product focus Lead technical discussions and solution deep-dives with partners on the value Stripe can provide to their clients Engage with CTOs and engineering leaders at key partners to share Stripe's technology roadmap, showcase the latest innovations, and define a solution strategy that expands partnership revenue Synthesize and communicate partnership wins and progress internally, including through QBRs and executive updates Provide oversight, guidance, and assistance during the partner sales process to ensure mutual success in joint opportunities Educate Stripe's sales team on key partner solutions and capabilities Serve as an advocate for strategic partners within Stripe's sales regions and identify areas for sales collaboration Collaborate on technical content—sample code, demos, and reference architectures—to help partners implement specific use cases and best practices Provide partner-focused product feedback to Stripe's product and engineering teams Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in a customer-facing technical role—such as Solutions Architect, Solutions Engineer, or Technical Account Manager—at a global software company Experience building joint go-to-market solutions and co-selling with go-to-market partners Executive engagement skills and presence, with a demonstrated ability to build credibility with technical and business decision-makers at all levels Strong group-facilitation skills and proven ability to lead strategic technical conversations with senior stakeholders Thorough understanding of the software development lifecycle and API architecture Outstanding written and verbal communication skills and ability to explain complex concepts to both technical and non-technical audiences Ability to ramp quickly on Stripe products including Payments, Billing, Connect, and more Familiarity with how enterprise technology ecosystems fit together—including ERP, CRM, Billing, Tax, and legacy systems—and how they interact with API-first platforms Strong organizational and time-management skills with the ability to manage multiple strategic partnerships simultaneously Strategic and creative thinker who proactively identifies challenges and maintains a positive, solutions-oriented approach
Partner Solutions Architect, Technology Partners Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a member of the Partner Solutions Architecture (PSA) team, you'll be responsible for providing technical guidance to Stripe's technology partners. Our goal is to drive growth through co-solutioning, education, and enablement with our partner organization. The right candidate will be a technical liaison to the Stripe Partner Development Manager. This will involve creating technical business plans for technology partners, including identifying, incubating, and bringing to market service and solution offerings built on or with Stripe. A Partner Solutions Architect is someone who is intellectually curious, open, and entrepreneurial. What you'll do As a member of the team, PSAs build consultative relationships with executives and technical decision-makers in the customer's organization to provide business and technical thought leadership, and become a trusted advisor in solving business-critical challenges. We architect business models with them so they can drive new monetization opportunities and growth. Responsibilities Work with key technology partners to build out their Stripe capabilities and solutions to grow their business and drive non-linear growth Develop and execute enablement plans Be at the forefront of technical discussions and solution deep-dives with technology partners on the value Stripe can provide to their clients Engage with CTOs, engineering, and other technical leads at key partners to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to expand the partnership revenue Communicate success internally through QBRs, etc. Provide oversight, guidance, and assistance during the partner sales process to ensure mutual success in joint opportunities Educate the Stripe sales team on key partner solutions and capabilities Serve as an advocate for key technology partners within specific sales regions and identify areas for sales partnership Collaborate on technical content (sample code, demos, etc.) to show partners how to implement specific use cases or best practices Provide partner-focused guidance on Stripe products through feedback Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in a customer-facing engineering role such as solution consultant, solutions architect, or sales engineer for a global software enterprise Strong technical acumen in API integrations, SaaS platforms, and enterprise architectures, with an understanding of how technology partners build and scale integrated solutions Experience working with technology partner ecosystems and payment solutions Understanding of financial infrastructure industry trends and emerging technologies Experience co-selling and co-solutioning with go-to-market partners Executive engagement skills and presence, with an ability to establish relationships with key decision-makers and build credibility at all levels Group-facilitation skills and confidence in proposing and leading customer meetings to gain footing and pursue opportunities Understanding of the software development lifecycle and API architecture Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences Ability to learn Stripe solutions such as Payments, Connect, Issuing, and more Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax, and legacy systems interact with each other in an enterprise technology ecosystem Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers Strategic and creative thinker who can identify challenges and maintain a positive approach when facing difficult obstacles Hybrid work at Stripe This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office). In-office expectations Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. Working remotely at Stripe A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business. What you'll do As a Payments Fraud Investigator, you'll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You'll conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies is essential in developing and enhancing investigative processes and programs. Responsibilities Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience conducting complex investigations 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset Ability to travel to vendor locations for up to 10% of the year Preferred qualifications Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud Experience investigating and mitigating card testing and account takeover attacks Experience designing fraud and risk workflows, analyst tooling, and processes and procedural workflows Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business. What you'll do As a Payments Fraud Investigator, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs. Responsibilities • Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors. • Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders. • Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network. • Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks. • Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions. • Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes. • This role may require weekend coverage as part of an on-call rotation. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 3+ years of experience conducting complex investigations. • 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders. • Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges. • Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements. • User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset. • Excellent written and verbal communication skills. • Ability to travel to vendor locations for up to 10% of the year. Preferred qualifications • Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud. • Experience investigating and mitigating card testing and account takeover attacks. • Experience designing fraud and risk workflows, analyst tooling, and process and procedural workflows. • Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals. What you’ll do The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe. Responsibilities Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects. Serve as both an internal and merchant-facing expert on payment optimisation strategies. Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis. Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio. Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap. Provide feedback on our tools and playbooks to help continuously improve our self serve offerings Who you are Minimum requirements 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry Expertise is diagnosing root cause of card authorization rate underperformance, and suggesting actionable steps to address root cause issues identified Deep understanding of how to improve merchant, card authorization rates (e.g. ISO message optimization, retry logic, issuer level analysis etc.) Ability to partner with merchants to structure and deliver a/b tests that compare card authorization rate performance across PSPs Experience helping merchants onboard to a new PSP such that their authorization rate performance is optimal from day one Preferred qualifications Experience with SQL, dashboard building, modeling, or reporting Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3) Experience presenting to senior business leaders Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well An understanding of how to reduce merchant level interchange and scheme fees
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s largest and most critical merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals. What you’ll do The Global Payments Performance team is responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model with a focus on high value merchants in Greater China and South East Asia. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe. Responsibilities Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects. Serve as both an internal and merchant-facing expert on payment optimisation strategies. Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis. Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio. Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap. Provide feedback on our tools and playbooks to help continuously improve our self serve offerings Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry. A proven ability to build collaborative working relationships with cross-functional teams. The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment. A proven ability to be a self-starter capable of driving business results without significant supervision. Experience presenting directly to merchants Excellent verbal and written communication skills. Strong data processing and analytical skills. Spoken and written proficiency in Mandarin as the position liaises closely with the Greater China team Occasional travel within region, including the focus markets, and corporate head office Preferred qualifications Comprehensive knowledge of card network regulations, industry best practices for fraud management and local payment methods Experience with AI tools, SQL, dashboard building, modeling, or reporting Experience presenting data driven analyses to senior business leaders
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. We serve a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals. What you’ll do The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimization strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe. Responsibilities Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects. Serve as both an internal and merchant-facing expert on payment optimisation strategies. Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis. Use existing tools to deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio. Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap. Provide feedback on our tools and playbooks to help continuously improve our self serve offerings Who you are Minimum requirements 10+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry. Deep expertise in card network costs is required at the acquirer level Deep expertise in interchange and scheme fees at the merchant level Understanding of e-commerce payments, cards based payments processing and optimization strategies Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3) A proven ability to build collaborative working relationships with cross-functional teams. The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment. A proven ability to be a self-starter capable of driving business results without significant supervision. Experience presenting directly to merchants Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain. Develop optimization playbooks and stay updated on industry best practices and Stripe innovations Excellent verbal and written communication skills. Strong data processing, organizational and analytical skills. Preferred qualifications Experience with SQL, dashboard building, modeling, or reporting Experience presenting to senior business leaders
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The People Operations and Insights team drives project management rigor for the People team and our stakeholders. We empower and enable innovative, connected People products and programs that advance our shared goals and support sustainable growth. As a Project Manager on our team, you will be responsible for working across our People pillars to champion our delivery across all impacting project/program and portfolios. You will manage projects end-to-end or cross functionally, effectively navigating complex organizational dynamics. You will utilize structured project management methodologies to ensure successful delivery and adoption of high-priority initiatives with our internal team and our users. What you’ll do Responsibilities Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation. Develop and implement project plans, optimize workflows and ensure all stakeholders are informed and engaged throughout the process. Monitor project progress, identify potential risks, and proactively implement mitigation strategies to ensure timely and successful project delivery. Collaborate with cross-functional teams, including legal, finance, and engineering to identify areas for improvement in processes and controls. Establish and maintain effective project governance, ensuring that all project activities, decisions, and key milestones comply with standards and best practices. Prepare materials to present to senior leadership, internal and external stakeholders, and users. Foster a culture of collaboration, experimentation, and continuous improvement within the People team. Who you are Requirements We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these, we encourage you to apply. Preferred qualifications are a bonus, not a requirement. Have 7+ years of experience in project management, business operations, strategy, or consulting, with at least 2 years operating within an HR team at a company. A proven track record of navigating complexity and driving results with a balance of urgency and thoughtfulness. Experience working cross-functionally with teams like HR, Finance, Legal, Product, Tech and Leadership. Strong analytical and problem-solving skills with a data-driven mindset aimed at informing decision making. Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and persuasively to various stakeholders. Proficiency in project management tools (e.g., Asana, Jira, Airtable) and methodologies (Agile, Scrum, Waterfall, etc.). Strong cross-functional collaboration abilities and a proven track record of building trust and driving alignment across teams. Ability to work autonomously in a fast-paced, high-growth environment, managing multiple projects simultaneously. Preferred qualifications Experience with change management frameworks (e.g. Prosci ADKAR® Model) Experience building and deploying enablement and training materials Experience across HR systems (e.g. HCM, ATS, LMS, CRM) Experience working with AI tools to increase productivity Advanced Mac OS and Google suite skills (Gmail, Docs, Sheets, Slides)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's People Solutions team is a highly collaborative, cross-functional team that drives key technical and process solutions delivery for the People Team at Stripe, working with stakeholders across the People Team, Finance, Corporate Technology, Workplace, and more. Stripes are the users of the solutions we deliver, and our primary goal is to deliver a world-class employee experience rooted in technology. We work with many different teams at Stripe, and serve as internal consultants to various stakeholders and leaders. We are nimble and flexible individuals who can wear many different hats. We don't mind working through ambiguity and love adding organization to chaos. We are strategy driven, with an execution mindset. What you’ll do The Solutions team is responsible for the design, implementation, and enhancement of Stripe Employee Experience technology. You'll apply your innovative thinking, business process, and technical systems expertise to deliver digital solutions that ultimately improve the employee, manager, candidate, and internal team experiences. You'll undertake a wide variety of responsibilities from strategic technical roadmapping, user interviews, requirements confirmation, vendor evaluations, technical solution design, system design and data architecture consultation, and technical project management and execution for the full software lifecycle. To achieve this vision, you'll partner with many partners across the organization such as business stakeholders, process and policy owners, engineers, program managers, product managers, communications, legal, and internal subject matter experts. As a consultant and strategist you'll have domain expertise in internal systems, technical fluency, agility, and excellent project management skills to advise leaders, guide projects, and ultimately design and deliver superior solutions that will ensure operational readiness for scale across our global organization. Responsibilities Stakeholder partnership & roadmap ownership — Partner with stakeholders across the organization to understand strategic priorities, define multi-quarter technology roadmaps, and ensure ROI is clearly articulated to secure resource capacity for execution. Product leadership & employee experience design — Act as a product leader by deeply understanding Stripe's employee experience needs, creating mockups to drive alignment on requirements, and presenting compelling product strategies that connect business priorities to outcomes. Vendor evaluation & build/buy decisions — Conduct third-party vendor analyses and deliver data-informed build-or-buy recommendations grounded in industry expertise and ROI. Cross-functional solution delivery — Collaborate with engineers, designers, systems analysts, and PMs to translate requirements into technical designs; facilitate build plans, UAT, and end-to-end testing to bring solutions to production. Data-driven decision-making & KPI management — Use data, storytelling, and KPIs to support prioritization decisions, monitor solution adoption, define ROI, and surface risks to stakeholders and leadership. Project & program management — Apply structured project management practices — including goal-setting, project planning, status reporting, risk management, and metrics tracking — to deliver solutions on time and across disciplines. Launch enablement & approvals — Partner with PMO, Systems, Operations, and Communications teams to successfully launch new solutions, and facilitate approval processes (legal, compliance, data) by identifying decision-makers and driving sign-off. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in product development, technical program management, or internal systems design in an internal HR business function, including experience in global mobility technology, within high-growth or technology companies AI and LLM fluency, including practical experience using LLM-based tools Superior ability to understand and map out system-agnostic business requirements across complex, interconnected systems and support their translation to technology Strong communication and collaboration skills, with experience partnering with a broad set of cross-functional stakeholders at all levels Acute business acumen with a demonstrated ability to operate effectively in ambiguous, dynamic, high-velocity situations, and to manage and draw insights from data while navigating complexity Preferred qualifications Bachelor’s degree in business administration, human resources, technology or a related field. Experience working in a software engineering team or organization. Basic understanding of core internal systems (ex. HRIS, ATS, CRM, LMS, Ticketing, Finance systems).