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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Team The Account Management team at Bridge is dedicated to the growth, retention, and expansion of key customers. Our Scaled Account Management team focuses on driving measurable expansion across a broad portfolio of mid-market and high-growth customers through data-driven strategies, efficient processes, and strong cross-functional partnership. What You'll Do As a Scaled Account Manager at Bridge you will own a book of existing accounts and be responsible for expanding revenue, identifying product gaps and driving product adoption, preventing churn and ensuring renewals at scale. You will combine consultative selling with volume playbooks, prioritization based on quantitative signals, and hands-on execution to identify and close upsell opportunities across your territory. As Bridge continues to develop within Stripe’s Money Management organization, you will also drive your customers’ adoption of additional features available through Stripe. Responsibilities - Own a book of existing accounts and drive revenue growth through additional usage, upsells, cross-sells, and renewals. - Develop and execute scalable go-to-market strategies that increase revenue per account and accelerate product adoption across your portfolio. - Use data and quantitative analysis to prioritize accounts and identify the highest-impact expansion opportunities. - Generate leads through targeted outreach, research, and campaign execution; manage high-velocity deal cycles from qualification to close. - Build strong relationships with customer stakeholders to understand business priorities, surface pain points, and tailor Bridge solutions. - Lead commercial negotiations and renewals to expand and retain customer revenue. - Identify churn signals in your book and implement strategies to prevent revenue losses. - Coordinate with product, success, risk, and operations teams to solve complex customer needs and ensure a great user experience. - Translate customer feedback into actionable product and process improvements to better serve scaled customer segments. Who You Are -5–8 years of full sales cycle or account management experience focused on existing business accounts; experience managing a large book of accounts or high-velocity portfolio strongly preferred. - Strong analytical skills with experience using data to prioritize accounts, build business cases, and track outcomes. - Comfortable understanding technical product requirements and articulating solutions across multiple technology products. - Demonstrated ability to close upsell opportunities and manage complex pricing or commercial negotiations. - Excellent operational acumen and proven ability to manage time and prioritize across a high-volume territory. - Highly motivated, persistent, and effective in ambiguous, fast-paced environments. - Superior written and verbal communication skills. - Willingness and ability to work in-office in New York or San Francisco at least three days per week. Preferred Qualifications - Previous experience at a high-growth payments, fintech, crypto, or technology company. - Experience with CRM tools, Excel, and basic SQL or a demonstrated comfort with data tools and analysis. - Background in working cross-functionally with product, risk, and operations teams to deliver outcomes for customers. Why Bridge Join a team that values clear thinking, quantitative rigor, and customer obsession. At Bridge you’ll own meaningful customer outcomes, operate with autonomy, and have the opportunity to shape how we scale revenue across high-potential accounts.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team In this role, you’d be joining the Professional Services team. Our team’s mission is to empower every Stripe user to achieve maximum value from their investment quickly and confidently. Our team helps Stripe increase the GDP of the internet by supporting the success of our large, intricate Stripe implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with Stripe. As an Implementation Consultant at Stripe, you are the driving force behind these strategic implementations. Your role is key in leading them through the integration process, turning them into long-term transacting Stripe users. Our team’s core objective is to provide an efficient, seamless transition for our clients, assuring top-notch user satisfaction and relationship management. What you’ll do As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. Implementation consultants are payments, billing, and money movement experts who design your optimal Stripe integration. You will proactively develop and manage tailored integration architecture, change management and adoptions strategies that maximize business impact. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients. Responsibilities Implementation ownership: Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs. Design architecture and change strategy: Develop, manage, and implement a customer’s integration architecture, change management and adoption strategies. Stakeholder management: Serve as the primary contact for the customer’s project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities. Deliver technical workshops—lead interactive workshops designed to educate users and share best practices. Customer advisory: Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value. Technical fluency: Comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly. Coding is not a core requirement. Independent problem-solving: Resolve most issues without close supervision, adapt plans when circumstances change, recommend fixes, and escalate when broader delivery is at risk. Cross-functional engagement: Partner with other Sales and Technical Services teams to improve the overall Stripe user journey. Engage with Product and Engineering teams to help drive product strategy for large users. Delivery methodology adherence: Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology. Knowledge sharing: Act as a resource to colleagues and advise others on complex implementation matters. Process improvement: Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in technology/IT consulting with a proven record of excellence in handling strategic customers on technology solutions. Ability to understand complex business requirements, with a talent for crafting tailored solutions. Ability to operate independently and thrive in a highly ambiguous and fast-paced environment, whilst often balancing competing priorities. Quick learner with the ability to explain technical concepts to customers. Superior verbal and written communication skills. Strong critical thinking abilities. Preferred qualifications Prior experience at a growth stage Internet/software company Proven project management skills Experience in the payments industry Knowledge of APIs Knowledge of SQL Position Details Job Type: Full Time Location: 383 Kent Street, Sydney, NSW, 2000, Australia Open Date: 17th September 2026
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Stripe is investing in building out its Fraud & Risk Product Sales team and as an Account Executive you will be a critical part of the team driving the growth of this product. What you’ll do As an Account Executive, Product focusing on Fraud & Risk products, you will use your sales and product expertise to help drive product market fit & growth of Stripe’s fraud fighting products and solutions. You will collaborate with product, engineering and marketing teams to develop deep product and industry knowledge and drive strategic deals. You will be instrumental in leading in depth product discussions with existing and prospect users globally – and building and executing against our go to market strategy. You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CEOs, CTOs, and Chief Risk Officers. You are used to building value in competitive situations and enjoy working on products that require deep product understanding. You’re as comfortable working with clients as with internal stakeholders (including executives). You’re excited to become an expert and to share your knowledge. You’re an organized self-starter, an excellent communicator who is highly analytical and has a track record for improving the processes and organizations around you. Responsibilities Drive new business and revenue growth by selling Radar, Managed Risk, Dispute Resolution, and more, to a variety of businesses Lead complex new and expansion deals related to Stripe’s Fraud & Risk product offerings, capabilities, and tailored solutions Deeply understand the sales process and what competitors offer in terms of fraud fighting capabilities, with a strong emphasis to overcoming competition to win all deals Synthesize and relay customer feedback and findings to inform Stripe’s product roadmap Engage with Product, Marketing and Account teams to help amplify our growth trajectory globally Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Requirements 10+ years of customer facing experience at a leading technology or payments company and a track record of top performance, working specifically on enterprise or strategic accounts Display a deep passion for fraud prevention and develop deep expertise A proven ability to build strong collaborative working relationships with business partners internally and externally The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Experience building trusted advisor relationships with senior business leaders Self-starter capable of operating independently to drive meaningful business results Ability to understand complex technical requirements and craft solutions across multiple stakeholders Proven experience to lead complex negotiations involving bespoke commercial agreements Preferred Qualifications 5+ years of experience specifically selling fraud solutions for payments to enterprise customers
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 6+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders • Proven track record of achieving targets and goals, preferably in a sales setting • Has handled difficult customers or situations and can demonstrate resolutions • The motivation and flexibility to work well in a high-growth environment where things change quickly Preferred Qualifications • History of success as a consultant, pre-sales, technical account management, or equivalent • Strong business sense and understanding of underlying drivers and strategy of our user's businesses • Track record of managing large, complex projects and programs • Prior experience in a Payments or FinTech environment
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do In this role, you will play a critical part in safeguarding our financial ecosystem through two main pillars: actively responding to live fraud and abuse incidents as a hands-on security engineer, and serving as a key bridge between incidents and merchants to help them remediate threats, improve security posture, and protect their accounts. Leveraging your technical depth in fraud, abuse, and security engineering, you will investigate high-risk accounts, perform post-incident analyses, gather operational requirements, and drive agentic response capabilities ensuring we neutralize threats with speed and precision while elevating Stripe's product integrity function. Responsibilities Respond to live fraud and abuse incidents as a Forward Deployed Security Engineer, investigating high-risk activity, neutralizing active attacks, and mitigating security risks across the ecosystem. Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped (Fraud Taxonomy 3.0) detection and signals enrichment to reduce uncertainty and accelerate response. As part of incidents, analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 to standardize threat intelligence. Develop, document, and execute incident response strategies, runbooks, and capabilities to continuously improve fraud and abuse detection and prevention. Act as a dedicated technical bridge during and after incidents to work directly with impacted merchants and customers, helping them investigate root causes, remediate vulnerabilities, and secure their accounts. Serve as an operational and technical liaison for legal teams, policy partners, and threat intelligence communities. Build and nurture strong strategic relationships across external threat intelligence communities, peer working groups, and law enforcement agencies. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience leading security or fraud incident response; B.S./M.S. in Computer Science or equivalent experience. Expert knowledge of Python and SQL, and familiarity with other programming languages Existing experience with log analysis (e.g. first or third party applications, system / data access, event logs), network security, digital forensics, and incident response investigations Proven ability to build automated response workflows, leverage threat intelligence, and make risk mitigation recommendations. Strong written and verbal communication skills with a track record of driving cross-functional alignment with minimal oversight. Previous work with law enforcement Engagement in threat intelligence sharing communities Preferred qualifications Broad expertise across fraud and abuse mitigation, risk management, product trust, and threat intelligence in a complex platform environment. An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors. Experience with engineering, data processing and analysis tools (e.g. Databricks, Trino, etc.) Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.) Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges. Speaker or participant in external conferences or similar industry engagements
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities. We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will: Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts. Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans. Coach, mentor, and guide the team in developing consultative customer success and sales skills Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews. Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth. We’re looking for someone who has: 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience Payments or Billing experience Experience leading sales or account management in a high-growth technology environment Ability to hire, train, and coach a high-performing user-facing team Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems Demonstrated passion for Stripe’s mission, and helping users succeed Nice to haves: Prior experience at a growth stage Internet/software company Prior experience in customer success, enterprise account management, partnerships and/or business development
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities. We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will: Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts. Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans. Coach, mentor, and guide the team in developing consultative customer success and sales skills Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews. Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth. We’re looking for someone who has: 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience Experience leading sales or account management in a high-growth technology environment Ability to hire, train, and coach a high-performing user-facing team Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems Demonstrated passion for Stripe’s mission, and helping users succeed Nice to haves: Prior experience leading a customer success team Prior experience at a growth stage Internet/software company Payments or Billing experience Prior experience in customer success, enterprise account management, partnerships and/or business development
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Startup Products team builds Stripe Atlas and other products that help founders start and run a company, from anywhere in the world. We believe that startups are one of the most effective ways to solve the world's problems, and we want to give founders a running start — and keep them running. We help founders form their company, raise capital, execute critical legal agreements, access the internet's best tools, and automate operations while feeling ambitious, smart, and assured. Our goal is to create more startups that get to product-market fit, fast. Our team is composed of high-agency, high-ownership product thinkers, who genuinely care about helping founders and making it easier to start and run a startup. Every person on the team is responsible for making our product the best it can be, and for ensuring our roadmap contains the highest impact ships for founders. What you’ll do As a product manager on the Startup Products team, you’ll gain a deep understanding of what early stage founders need to get their company off the ground, identify the most important pain points to solve, help set the product strategy, scope product features and technical infrastructure, collaborate with design, drive execution with engineering, craft product marketing, and plan for go-to-market. Responsibilities Deeply understand the needs of startup founders and learn how they use Atlas and other startup products. Stay at the front of the ever changing technology landscape, ensuring we are building where founders are and with tools they want to use. Drive product development in collaboration with engineering counterparts by setting the pace, prioritizing ruthlessly, and unblocking execution. Craft product experiences that are both simple and powerful, with surprisingly great details. Contribute to our product strategy and own delivery of product and business metrics. Work collaboratively with internal stakeholders and deliver clear communication on statuses, priorities, and landed impact. Represent Atlas externally with founders, venture capitalists, accelerators, and partners. Establish new external partnerships as needed to drive product development. Develop and maintain metrics to help us understand product performance. Ensure that every user has a great experience with Atlas, using any means at your disposal. Review feedback, unblock stuck users, collaborate with our support teams, and recommend and deliver product solutions to common user problems. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of product management or product-focused founder experience. Shipped user-facing or API products, built on complex technical systems running at scale. An AI enthusiast and experimenter. Someone who is willing to upend their workflows for something that works 2x better. Passion for helping founders build their businesses. Persistence and a whatever-it-takes approach to ensure that your product is successful. Strong written and verbal communication skills with a talent for precise articulations of customer problems. Adept with data and confident in how best to measure user impact. Preferred qualifications Founder background, or experience in a very early stage company environment. Software engineering experience, a computer science or engineering degree, or similar technical experience.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The payments landscape is changing rapidly, and our team is at the forefront of this transformation. Stripe’s Global Product Strategy & Operations team is a small, high impact team. We help run the Global Product organization, which is responsible for helping Stripe and our users expand globally, as well as one of Stripe’s fastest-growing payments business: Adaptive Pricing. We develop the long-term strategic plan for products, drive an operating model that allows the organization to operate at scale, and design and incubate high impact 0→1 initiatives. Whatever it is, we work on what will move the needle most for Stripe. What you’ll do In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems that benefit our users. Responsibilities Work on cross-cutting company strategy projects and collaborate with teams to implement changes Partner directly with senior leaders and cross functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs Drive analysis and research to help inform our overall strategy and make the right growth decisions for global products Help shape the product roadmap for the Global Product business through robust gathering of competitive intelligence, user insights, and data analysis. Advise Product, Engineering, GTM & cross-functional leadership teams on where resources should be deployed to maximize long-term strategic value. Partner with Finance to drive planning processes, including investment decisions, strategy updates, operational plans, and OKRs. Maintain a pulse on the financial health of the Global business, highlighting key metrics and trends and developing action plans to drive improvements. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in a strategy, business operations, or highly analytical role at a technology company, or similar experience in management consulting. Ability to add structure and clarity to ambiguous, open-ended problems, and distill complex findings into clear, concise, and actionable recommendations. Ability to understand complex, technical products and articulate their value to non-technical audiences. Experience leading complex, cross-functional projects with multiple functional stakeholders. Exceptional stakeholder management skills, demonstrated by a track record of driving alignment and complex decisions with senior cross-functional leaders. Experience working directly with Product and Engineering teams. Demonstrated ability to thrive in influence-without-authority environments and contexts with a high degree of ambiguity. Strong oral and written communication skills, with a proven ability to work effectively with multiple, cross-functional stakeholders, including users. A “can do” attitude, comfort with ambiguity, and ability to juggle multiple priorities simultaneously. Preferred qualifications Experience working in a fintech or payments-focused technology company. Experience working on market entry strategies for businesses expanding globally. Experience working with SQL and using data to identify trends, generate insights and solve problems. A track record of bringing new products to market and demonstrated ability to drive projects to completion with a high bar for quality. Familiarity with financial reporting, P&L management, or business forecasting. Experience in leveraging Generative AI tools to enhance analysis or improve operational processes.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team You’ll join our Customer Advocacy and Programs team, a small, high-impact team inside Customer Success, that amplifies the voice of the customer and turns feedback into measurable change. We synthesize customer input across touchpoints to surface the highest‑value opportunities, then partner with Product, GTM, Support, and Operations to turn those opportunities into strategy, deliverables, and lasting improvements. Our mission is to ensure Stripe’s most strategic customers get maximum value from their Stripe investments. What you’ll do As a Program Manager on the Customer Advocacy and Programs team, you’ll lead high-priority, cross-functional initiatives that improve how Stripe listens to, advocates for, and serves its users. Your portfolio may span customer feedback, servicing programs, operating processes, internal capabilities, and other emerging priorities across Customer Success. You’ll take broadly defined problems from discovery through execution: developing a clear understanding of user and business needs, defining the right approach, aligning stakeholders, building an actionable plan, and driving work through launch, adoption, and iteration. You’ll move fluidly between strategy and hands-on delivery, bringing structure to ambiguity without introducing unnecessary process. This is a generalist role for someone who can quickly develop context in new areas, identify the most important problems to solve, and mobilize teams around practical solutions. You’ll partner with leaders and frontline teams across Customer Success, Sales, Product, Support, Operations, Data, and other functions. The specific programs you own may evolve as Stripe’s users and organizational priorities change. Responsibilities Lead strategic programs end to end: Own a portfolio of high-priority initiatives from problem definition and strategy through planning, execution, launch, and measurement. Turn ambiguity into action: Diagnose complex or loosely defined problems, identify their underlying causes, and translate them into clear objectives, scope, decisions, and workplans. Drive cross-functional execution: Align stakeholders around shared outcomes, clarify roles and decision rights, manage dependencies and risks, and maintain momentum across teams with different priorities. Represent users and frontline teams: Gather and synthesize qualitative and quantitative insights to understand user needs, frontline friction, and opportunities to improve the customer experience. Establish measures of success: Define meaningful program outcomes and leading indicators, build feedback loops, and use evidence to determine what to expand, improve, or stop. Communicate with clarity: Produce concise recommendations, decision documents, and leadership updates that surface the most important insights, trade-offs, risks, and actions. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in program management, business operations, strategy and operations, consulting, or a related discipline. A track record of leading complex, cross-functional programs from an ambiguous starting point through implementation, adoption, and measurable outcomes. Strong structured problem-solving skills, with the ability to diagnose problems, synthesize varied inputs, evaluate trade-offs, and develop practical recommendations. Demonstrated ability to move between strategy and detailed execution and a willingness to personally drive the work required to deliver results. Excellent written and verbal communication skills, with the ability to create clarity for audiences ranging from frontline teams to senior leaders. Strong stakeholder management and influencing skills, including experience aligning teams with different incentives, perspectives, or priorities. Sound judgment and prioritization skills, particularly when operating with incomplete information or changing business needs. A user-oriented approach and the ability to incorporate customer and frontline perspectives into program design and decision making. High adaptability and comfort developing expertise quickly across unfamiliar or evolving problem areas. High degree of comfort with AI tools. Preferred qualifications Experience working with go-to-market or other customer-facing organizations. Experience leading organizational change and driving adoption of new programs, tools, or ways of working. Experience using data and qualitative research to assess problems, prioritize opportunities, and measure program effectiveness. Experience partnering with technical teams to deliver tools, automation, or workflow improvements. Comfort using AI tools to accelerate research, analysis, communication, or program delivery. Prior experience in a high-growth technology, financial services, or payments environment.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Partnerships team is an essential part of Stripe’s Global Partnerships organization. Our team is responsible for building and maintaining relationships with key partner banks to manage risk for Stripe’s business activities. These banking partnerships are essential to enable Stripe to accept and make payments, provide credit, move & store money and develop new products and solutions to meet our users’ needs. We work across a broad range of risk and compliance topics including; credit, fraud, regulatory, financial crime, reputational, product and operational risks. What you’ll do We are seeking a new team member to collaborate with key banking partners throughout the UK, Europe and Stripe’s global partner network. These partners will work with Stripe to develop and deliver solutions that will build our Global Payments and Treasury Network. This role will support Stripe's goals to enable users to send and receive payments domestically and internationally, store funds securely, earn yield on those funds, and enable multi-currency fund flows. Risk management is essential for managing these relationships, and this role requires a broad understanding of risk disciplines across banking activities, including accepting and making payments, money storage & transmission, and multi-currency/cross border fund flow. This role will lead activities to enhance risk management interactions between Stripe and its partners, manage key aspects of the partner relationships, and execute high-impact initiatives. This role will work closely with key internal and external stakeholders to set objectives, coordinate priorities and drive execution. Internally, this role will coordinate closely with product and engineering teams, and cross-functional stakeholders including Risk, Fraud, Financial Crime & Supportability, Operations, Legal and Finance. Externally, this role will work closely with Partners' Risk & Compliance teams, including senior management. Responsibilities Lead risk-focused initiatives in collaboration with global financial partners (banks, networks, payment methods) to: Foster new business opportunities and user verticals Innovate on shared risk methodologies Establish and maintain compliance with agreed risk appetites Oversee and maintain the health of relationships with key risk counterparts at partner banks Develop and manage projects and initiatives that support strong partner relationships regarding risk Deliver business and policy recommendations that inform our risk posture Act as a representative and negotiator of our risk approach to banking partners Enhance existing and develop new partner-facing risk management capabilities Lead risk-related partnership and product discussions with banking partners to align on risk approaches and strategies Identify and pursue business opportunities by creating innovative risk-aware solutions that expand our product and user base through banking partnership Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years experience in risk-related role at a bank or fintech with experience of products & services that enabled users to send and receive payments domestically and internationally, store funds securely, earn yield on those funds, and enable multi-currency fund flows. Demonstrated deep knowledge and experience of working with bank payment schemes and networks (e.g. FPS, BACs, SEPA, ACH and local equivalents) A deep knowledge of risk and compliance issues. Ability to represent Stripe on risk, compliance, and product issues with banking partners to maintain positive relationships. Strong organizational, planning, and communication skills (written and verbal) to drive understanding, collaboration, and issue resolution. Curiosity and a partnership mindset focused on improving processes and scaling solutions. First-hand experience in risk management at a bank or fintech Strong stakeholder management skills, including navigating difficult situations, negotiating timelines, and influencing stakeholders across organizations and borders. Self-motivated and proactive, with the ability to thrive in uncertain and ambiguous environments. Preferred qualifications Experience of financial crime programmes including; KYC/B, AML, Sanctions and Terrorist Financing, with a practical knowledge of the Bank Secrecy Act and Anti-Money Laundering regulations. A deep understanding of domestic & international payment schemes (e.g. FPS, CHAPS, BACs, SEPA, ACH, Wire). Strong understanding of the complex risks that are present when managing crossborder payments, including the management of high risk sectors. Market experience across UK & Europe, with an understanding of how current and future regulations will impact Stripe and it’s banking partners. Experience of leveraging technology to support the development and embedment of scalable risk and operational processes. About Us At Stripe, we're building a financial system for the internet. We're hiring talented people like you to help us make this vision a reality.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Enterprise Account Executive team at Stripe works to help some of the largest and fastest-growing businesses in the world take advantage of Stripe. What you’ll do You’ll lead and coach high-performing sales executives (growers) , helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with prospective Stripe customers. Responsibilities Recruit, train and lead a team of sales professionals Build new processes and sales plays for a growing Digital Native & Enterprise business Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics. Be accountable for increasing revenue and new client acquisition at high rates of growth. Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle. Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level. Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe. Work collaboratively and cross-functionally across the organisation to help shape Stripe’s products and solutions to meet customer needs. Who you are We are looking for a self-starting leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs. Minimum requirements 10+ years of sales experience and 5+ years of people management experience. Fluency in English and French Demonstrated experience leading sales in a high-growth technology environment. Ability to hire, train and coach a high-performance sales team. Ability to build strategic executive relationships with customers and industry thought leaders. Demonstrated passion for helping to scale new technology businesses. Ability to understand and articulate technical concepts, and translate them into industry- or business-relevant terms. Preferred qualifications Prior experience leading a team in an international office Prior experience in the payments industry.