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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We also drive both self-serve and sales-sold marketing efforts. What you’ll do We’re seeking an experienced product marketer to own go-to-market strategy and execution for Stripe’s global selling solution. As a Product Marketing Manager, you will own solution-level messaging and positioning, create differentiated content, support product launches of our localized currency presentment products, and enable sales. Reporting to the Global Payments lead, you’ll partner with product, strategy & ops, and GTM teams to drive awareness and pipeline across Stripe’s existing customer base and prospects in a rapidly evolving market. Responsibilities Work closely with product, partnerships, and partner marketing (demand generation) teams to build a marketing strategy, with the goal of driving awareness, demand, and usage of our products Own messaging and positioning for our global selling solution. Develop campaign-level content as well as sales enablement assets Enable sales teams to understand the value of our products and competitive solutions Create high-impact thought leadership content that demonstrates Stripe’s vision for global selling Support product launches by defining audience segments, crafting launch narratives, coordinating cross-functional readiness, and executing launch activities Who you are Be a storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills. Lead with data. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to market. Keep things organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track. Be ambitious. You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment, are comfortable with ambiguity, and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right. Act as a team player. Product Marketers collaborate across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work. Minimum requirements 7+ years of product marketing experience Experience developing messaging, positioning, and sales enablement materials Strong verbal and written communication; able to translate technical features into customer-facing benefits Experience managing cross-functional GTM efforts, including working closely with product, sales, and marketing teams Be able to leverage data to proactively identify opportunities and drive impactful results.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team's mission is to generate customer insights that inform Stripe's product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation, and Campaigns, to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for critical products such as Payments Intelligence, Payouts, Tax, Billing, and Link, and develop our go-to-market strategy for key user segments such as Enterprises and Startups. What you'll do In this role, you'll develop differentiated messaging and positioning for products like Payments Intelligence, Payouts, Tax, Billing, and Link—translating complex technical capabilities into clear value propositions for enterprise and technical buyers. You'll produce high-quality content, including executive briefings, analyst presentations, and sales playbooks, that scales your insights across the organization and ties directly to pipeline and revenue outcomes. You'll work across a highly cross-functional set of teams—Product, Sales, Demand Generation, and Campaigns—managing multiple interdependent workstreams simultaneously. You'll lead ongoing market research and competitive analysis, keeping stakeholders across the business informed, and build the enablement assets that help sales teams differentiate Stripe and win. Responsibilities Contribute to product decision-making and roadmap prioritization by partnering with product operations and product management Engage in ongoing market research and analysis of industry players' go-to-markets and messaging and keep different constituents (executives, sales, product, etc.) updated Enable sales teams to understand the value of our products and competitive solutions through creating differentiated messaging and assets Develop differentiated messaging and positioning that translates complex technical capabilities into clear value propositions for both technical and business audiences across web, sales collateral, and customer-facing materials Produce high-quality content — executive briefings, analyst presentations, sales playbooks — that scales your insights across the organization and ties directly to pipeline and revenue outcomes Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of relevant work experience such as sales enablement, competitive intelligence, product marketing, and consulting Excellent verbal and written communication skills, with experience translating technical features into benefits for a technical audience Experience managing competitive projects, such as market analysis, collateral creation, and internal enablement sessions Experience working with B2B sales teams, preferably in technology, infrastructure, or platform companies Preferred qualifications Experience in fintech, payments, financial infrastructure, or developer-facing platform companies, with a strong grasp of how payment and revenue management products are bought and sold Demonstrated track record building and scaling a competitive intelligence program, including tools, processes, and regular executive-level reporting Familiarity engaging with industry analysts (Gartner, Forrester, IDC) and incorporating third-party research into go-to-market strategy Experience marketing to enterprise buyers or technical decision-makers, with an understanding of complex, multi-stakeholder sales cycles MBA or advanced degree in business, marketing, or a related field, or equivalent experience at a top-tier consulting, strategy, or technology firm
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We also drive both self-serve and sales-sold marketing efforts. We’re seeking a product marketer to drive the end-to-end GTM strategy and execution for Radar. As a Product Marketing Manager, you will shape the product roadmap, own product-level messaging and positioning, create differentiated content for events and presentations, support product launches, and enable sales. Reporting to the Fraud and Risk PMM Lead, you’ll partner with product and sales teams to drive awareness and adoption in a rapidly evolving market. What you'll do Serve as an early strategic partner on new offerings — shaping product direction, defining target segments, and building the GTM foundation (positioning, packaging, pricing narrative) from zero to one. Drive end-to-end product launches, including define audience segments, gather user insights, craft launch narratives, inform pricing and packaging, ensure cross-functional readiness, and execute launch activities Develop differentiated messaging and positioning, equip GTM teams with knowledge and content to sell and market effectively Create high-impact thought leadership content Work closely with product, sales, data science, pricing and cross-functional marketing teams to identify new opportunities to drive awareness, demand, and adoption of our products and build the right marketing strategies Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements 5+ years of product marketing or growth marketing experience at a technology company Excellent verbal and written communication skills, with experience translating technical features into benefits for a technical audience Track record of working cross-functionally across product, sales, and growth teams to drive business outcomes
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Global Sales Enablement is responsible for driving productivity and effectiveness across Stripe's go-to-market organization. Our team designs and runs programs that equip account teams with the skills, knowledge, and tools they need to excel—covering Stripe's product suite, sales processes, and selling skills. We support user-facing go-to-market teams and their managers across the globe. This role supports Stripe's product account executives—a specialist sales motion built around deep expertise across three product pillars—Revenue, Money Management, and Payments. Product account executives own end-to-end pipeline for specific product areas, working in close coordination with core account executives who anchor the customer relationship. Each team operates with a distinct product set, buyer profile, and sales motion, meaning their enablement needs vary significantly and demand a dedicated, expert partner. What you’ll do You'll act as a true strategic partner to product account executive leadership—proposing programs, staying deeply embedded with Product and Product Operations to anticipate what the field needs ahead of each launch, and building the systems that let enablement scale as the organization grows. Responsibilities Partner with product sales leadership to define and execute a strategic vision for enablement across Stripe's product sales organization Scope, build, and continuously improve onboarding and ongoing training programs tailored to the unique requirements of each product sales role Stay embedded with Product and Product Operations teams to understand Stripe's evolving product suite, anticipate upcoming releases, and ensure the field is ready before launch Create and facilitate enablement content in partnership with subject matter experts, translating technical product knowledge and solution architectures into practical, scalable resources Identify skill and knowledge gaps across product sales teams, then design programs that drive measurable improvements in productivity, expertise, and revenue Build and maintain relationships with key stakeholders and executives to align learning experiences with business goals and performance outcomes Track enablement impact and use data to make informed decisions about where to invest next Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in sales enablement, with a focus on specialist or technical sales roles at a global technology or high-growth company Demonstrated ability to translate complex technical concepts into accessible content for a sales audience Proven track record of designing and delivering enablement programs that produce measurable improvements in sales performance Strong project management and communication skills, with experience presenting to and influencing senior executives as well as technical and non-technical stakeholders Demonstrated ability to operate cross-functionally and build productive relationships across a large organization Preferred qualifications Experience operating in a global, virtual environment across multiple time zones Background in content creation, curation, or knowledge management platforms Experience navigating ambiguity and building scalable solutions in a fast-changing environment
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper than SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward. We have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb), and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that improves global money movement. What you'll do As part of our growing Product Support team, you will be a critical driver in delivering outstanding user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, diagnostic mindset, and project management skills to improve our support systems, processes, and product quality. You will own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and driving continuous improvements. Responsibilities Analyze and troubleshoot complex technical issues through direct user interaction, using SQL to extract and interpret data alongside API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement initiatives aimed at achieving key performance metrics such as Consumer Satisfaction (CSAT), Contact Rate, and service-level compliance. Create and refine documentation to empower users to resolve issues through self-service, reducing dependency on support teams. Partner with Product and Engineering to advocate for platform improvements based on user feedback and ensure long-term product reliability. Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions. Challenge the status quo and drive innovation in user support strategies and operational processes. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues. Proficiency in SQL for data analysis and querying, with the ability to interpret datasets. Experience working with APIs. Strong problem-solving skills, with the ability to diagnose complex issues and drive them to resolution. Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress. Experience in project management, particularly in optimizing processes, workflows, or support operations. Preferred qualifications Strong data analysis skills, with a passion for interpreting data to improve decision-making. Ability to explain technical concepts to both technical and non-technical stakeholders. Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible. What you'll do In this role, you'll act in a player-coach capacity and be accountable for supporting a team of Operations Associates. This team is responsible for resolving our users' most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction. To be a fit, you'll have a coaching mindset, a proven ability to communicate at different levels, a track record of driving operational performance, deep expertise in customer service, and a passion for inspiring a team to deliver an incredible user experience. Responsibilities Guide your team in troubleshooting and solving external user issues Manage the operational performance of your team to deliver KPIs Help scale our operations and improve user experience by identifying process improvements Manage capacity and scheduling, dividing and assigning work between team members Ensure your team has all the skills and resources needed to be successful in their role Set clear goals and expectations for individual and team performance Foster a culture of continuous improvement to refine team processes and procedures Support recruitment and hiring initiatives Coach and mentor individuals to meet career goals via structured career development conversations Provide continuous performance feedback and facilitate periodic formal performance reviews Drive and own initiatives that make the team a warm and welcoming place to work Keep the team engaged and motivated toward their work Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience coaching and leading customer service teams and managing performance Experience mentoring others and providing constructive feedback Experience in delivering weekly and monthly business metrics and reporting Proven ability to be a subject matter expert in customer service Ability to work cross-functionally to deliver best results and promote partnership Excellent written and verbal communication skills Exemplary planning and time management skills Preferred qualifications Experience in new process launch and continuous improvement
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you'll do As part of our growing, global Product Support team, you'll be a critical driver in delivering excellent user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to strategically improve our support systems, processes, and product quality. You'll own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs allows you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work focuses on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with our key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). Responsibilities Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement initiatives aimed at hitting key performance metrics such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance. Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams. Collaborate with and advocate to Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability. Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions. Constantly challenge the status quo and push for innovation in user support strategies and operational processes. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Business-level proficiency in Mandarin (written and spoken) is required, as this role involves daily communications with our users in the Greater China region. 4+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues. Proficiency in SQL for data analysis and querying, with the ability to interpret datasets. Experience working with APIs. Excellent problem-solving skills, capable of diagnosing complex issues and driving them to resolution. Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress. Experience in project management, particularly in optimizing processes, workflows, or support operations. Willingness to work occasional weekends and holidays (with compensatory time off). Preferred qualifications Strong data analysis skills and a passion for interpreting data to improve decision-making and outcomes Comfortable explaining technical concepts to both technical and non-technical stakeholders Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience Design the playbook to execute against operational requirements and deliver a best-in-class user experience Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals Identify and drive process improvements alongside product and engineering teams, focusing on automation opportunities, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in workflows Engage with stakeholders across the organization to explore new strategic initiatives, closing gaps related to user experience and compliance while driving overall operational excellence Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative payments and business funding products, ensuring a seamless user experience Design the SOPs of technical product support, including API troubleshooting, to execute against operational requirements and deliver a best-in-class user experience securing customer retention objectives for new product releases Lead multiple cross-functional projects that enable the launch of new products and features Simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals that increase early user adoption of new banking and business funding products Identify and drive service efficiency process improvements alongside payments and business funding product and engineering teams, focusing on automation opportunities for support processes, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in customer support and onboarding workflows Engage with stakeholders across the organization to explore new product offerings in payments, closing gaps related to user experience and compliance while driving overall excellence for user support and internal operations; Run incubation and governance programs for payments and banking products (Stripe Managed Payments, Stripe Capital, fiat-to-crypto onramp/Payin integrations), guiding features from private beta to General Availability by validating operational readiness with go/no-go dashboards and incubation graduation criteria that measure operations KPIs (CSAT, agent productivity, and costs), and by defining support SOPs for internal and vendor support teams Lead product compliance and operational-capacity programs for payments and banking product betas, coordinating Legal, Tax, and Risk to identify regulatory gaps (global sales tax compliance, KYC/KYB requirements) and deploy targeted automations and tooling (AI support agents, AI powered onboarding) to increase operational cost savings, limit Stripe’s liability for non-compliance, and inform support resource planning and budgeting Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 2 years of experience managing timelines, resources, and stakeholder expectations to deliver results that align with organizational goals. Position also requires the following: 2 years of experience documenting operational processes 2 years of experience designing and implementing process improvements 2 years of experience scaling support operations 2 years of experience communicating technical concepts to users and stakeholders 2 years of experience building queries using SQL 2 years of experience analyzing large datasets to draw conclusions and make recommendations Salary: $148,450 - $210,600/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week Up to 50% telecommuting permitted. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY19 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do As the Program Manager for Agentic Commerce GTM, you will be the operational and coordination backbone of the highly cross-functional Agentic Commerce GTM motion. You will report to the Agentic Commerce GTM lead, but will work across a wide set of internal stakeholders including Global Partnerships, Enterprise Sales, Industry Sales, Solution Architects, Alliances & Channels, Professional Services, Marketing, and more. You will translate strategy into coordinated action, keep cross-functional partners aligned and accountable, and ensure that the GTM organization is operating with speed, clarity, and alignment as we scale merchant and agent ecosystem development. You will have the opportunity to coordinate externally across both sellers (merchants/platforms) and agents as we stand up new pilot programs. Responsibilities Own the operating cadence of the Agentic Commerce GTM function, including driving weekly cross-functional GTM meetings like GTM SteerCo and pipeline. Serve as connective tissue across all GTM workstreams, maintaining a unified view of progress, blockers, and dependencies Identify process gaps or inefficiencies across GTM workstreams and drive improvements Stay updated on product developments to ensure GTM roadmap is aligned with product strategy Sharpen multi-party execution across agents and sellers to ensure Stripe delivers a first class experience and enables pilots and betas to graduate to scaled onboarding and eventual self-serve Drive merchants towards integration readiness by coordinating across product, engineering, professional services, legal, sales, and more; proactively identify risks and help unblock Manage launch readiness for key agent partner launches ensuring our field, our partners, and our users are prepared for go-live Work with Product S&O to define and track the right GTM KPIs Build and maintain program tracking systems, dashboards, and reporting to give pipeline and progress visibility to senior stakeholders (e.g., RTBR) Partner with SSO and F&S to develop forecasts and drive planning Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in program management, sales operations, business operations, or a related GTM operations role — ideally at a high-growth technology or payments company Demonstrated ability to manage complex, multi-work stream programs involving 5+ cross-functional stakeholders simultaneously, without direct authority Strong written and verbal communication skills — you can synthesize ambiguous situations into crisp updates, and write clearly for both executive and working-level audiences Proven track record of building and running operational systems from scratch: project trackers, meeting cadences, reporting frameworks, and decision-making infrastructure High ownership and accountability — you proactively identify what needs to be done and do it without waiting to be ask Preferred qualifications Experience working on GTM programs for emerging product categories — ideally AI, developer platforms, fintech, or payments infrastructure Familiarity with enterprise go-to-market motions, including partner/alliance programs, professional services, and solutions architecture teams Experience building or scaling self-serve and scaled onboarding programs alongside a product team Strong analytical instincts — you can pull data, build dashboards, and frame problems quantitatively, even if this isn't your primary skill
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups— use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Alliances and Channels (A&C) team is responsible for building a vibrant ecosystem of partners that accelerates our mission. Within A&C, the Programs team drives partner success and ecosystem growth at scale through programs, incentives, enablement, and operational rigor. The Platform Co-sell Initiative enables SaaS platforms to co-sell Stripe alongside their enterprise and commercial customers globally. The program spans platform qualification and readiness, direct sales enablement, commercial model development, and go-to-market framework design across AMER, EMEA, and APAC—and operates at the center of A&C's strategy for scaling partner-sourced revenue. What you’ll do You will own the day-to-day operation of the Platform Co-sell Initiative—a high-visibility, cross-functional program that runs to senior sales and partnerships leadership—building the operating system that allows Stripe's partner managers, channel sales, and direct sales teams to co-sell at scale. You will run the platform qualification funnel, own program reporting, manage the cadences that keep sales and partner teams aligned, and build the commercial frameworks that govern how the program grows. This role spans program management, operations, and analytics. It's for someone equally comfortable shipping a dashboard, running a quarterly business review, and drafting a framework for how to tier a partner portfolio—and who raises the quality bar without needing a big team. Responsibilities Own the A&C co-sell program end-to-end: define what co-sell readiness means across partner types, maintain the standards that govern which partners enter the motion and how, and serve as the connective tissue between partner teams and the direct sales organization Own the platform qualification funnel from nomination through co-sell readiness and activation, including intake standards, progress tracking, partner health monitoring, and portal operations Build and maintain dashboards and recurring reporting for program health and outcomes (platform activation, co-sell pipeline, deal conversion, incentives throughput); define metrics and documentation so reporting is trusted and reusable Develop seller-facing reporting experiences that make partner signals actionable (account views with signal type, recency, and deal stage) Partner with GTM Ops and data owners to improve data availability and attribution; identify gaps and drive pragmatic fixes Own the operating interface with the sales development representatives that support partners: intake standards, routing rules, play briefs, QA loop, and weekly/monthly performance readouts tied to SLAs and pipeline outcomes Operationalize and track the effectiveness of partner-ready sales plays end-to-end (inputs, workflows, scorecards, iteration loop) and drive a consistent cadence to monitor and improve execution Build the frameworks that govern how the program scales: platform engagement tiers, low-touch model, and capacity planning Proactively identify at-risk program work and step in to unblock delivery when timelines or data quality are at risk Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in program management, partnerships operations, GTM strategy, or revenue operations; or 5+ years with deep, end-to-end ownership of a complex cross-functional program Demonstrated experience running complex multi-stakeholder programs—standing up cadences, managing qualification funnels, defining metrics, and delivering executive-facing readouts Hands-on analytics skill, including comfort with Salesforce and SQL (or equivalent) and experience building dashboards used operationally by field teams Comfort working across imperfect data sources and evolving commercial models; ability to improve definitions and data hygiene over time Clear written communication skills; ability to write concise operating notes, metric definitions, frameworks, and stakeholder updates Preferred qualifications Familiarity with partner co-sell motions and platform ecosystems (ISVs, SaaS platforms, marketplace ecosystems) Experience with co-sell infrastructure: account mapping tools, partner portals, and lead routing and attribution systems
Program Manager, Business Practices Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices’ Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe. What you’ll do Our Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a strong program manager who can independently own clearly-scoped workstreams, collaborate effectively across teams, and is building toward progressively larger program responsibility. The ideal candidate will: (1) have deal policy or process experience in a technology or GTM environment, (2) have strong communication skills to work collaboratively across functions, and (3) be comfortable working independently while partnering with management at key decision points. Responsibilities Own and drive discrete deal lifecycle program workstreams end-to-end, coordinating cross-functional support needed to deliver projects on time and within scope Maintain and improve internal GBS program documentation, ensuring methodologies, processes, and operational playbooks are accurate, accessible, and continuously updated to support team knowledge and continuity. Structure and execute a repeatable communications process for the GBS team, ensuring consistent, timely, and audience-appropriate messaging across internal stakeholders. Support change management activities including stakeholder engagement, engaging champions, messaging and communication planning, and enablement delivery Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions Prioritize among various projects and synthesize data to guide/support strategy and decision, with manager input Prepare data-driven analyses and briefs to support senior stakeholder recommendations and decisions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2–3 years of experience in program management, business operations, deal operations, or a related discipline Demonstrated ability to independently apply AI tools to core job responsibilities, proactively identify opportunities to improve workflows using AI, and support teammates in adopting AI-driven processes. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment The ability to diagnose, simplify and structure problems and solutions while having command of “the details” Enthusiastic “roll up your sleeves” mentality Strong analytical, presentation, and communication skills; comfortable working with cross-functional stakeholders and presenting data-driven insights and recommendations. Comfort with Excel and/or Google Sheet for analyzing large datasets Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools Preferred qualifications Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you) You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables Prior experience with payments and/or SaaS
Program Manager, Commercial Solutions Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Global Business Services' (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of the sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, and User feedback and market insights. This role sits within Global Business Practices' Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. What you'll do The Global Business Services Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, and a strong understanding of and experience in scaling global, cross-organizational mechanisms. You'll have experience in program ownership and management, custom pricing strategies, and a background in supporting selling motions. You'll have strong communication skills and executive presence to communicate with Stripes from sellers and Deal Strategies through to senior leadership. You'll love this job if you're a natural relationship and mechanism builder. Responsibilities Independently lead large-scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, often first-of-their-kind programs and initiatives Manage and lead complex programs that require considerable resources and high levels of complex functional and technical integration and knowledge Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to create custom commercial approaches Work cross-functionally with sales teams, sales leaders, services and support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes Navigate complex programmatic problems at scale across Go-To-Market and Stripe, and propose creative solutions Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers Act as a liaison between Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general Advocate on behalf of a position and gain cross-functional alignment on the position Build credibility and trust with internal stakeholders Lead projects to solve existing commercialization issues Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements BA or BS degree in Business, Technology, Finance, or Economics 7+ years of experience in program management, commercial strategy, economics, deal management, or pricing, with experience owning program strategy or business operations 5+ years of direct commercial pricing model program management skills, knowledge, experience, deal management, and oversight Experience driving cross-team mechanism development end-to-end (ideation, planning, execution, launch, post-launch support) Experience working in ambiguous, quickly scaling environments, comfortable with high-agency Experience engaging with senior executives on high-priority initiatives, as well as the ability to work across internal and external organizations Be able to articulate and understand business strategy at the C-suite level to gain credibility and advise organizations on how best to achieve their business goals through the use of commercial programs Strong written and verbal communication, presentation, negotiation, and project management skills Establish credibility and maintain working relationships with internal stakeholders involved with commercial constructs (Legal, Finance, Accounting, etc.) Experience presenting data and metrics to senior leadership to report on metrics Strong ability to advocate for a position even in the face of pushback Preferred qualifications Direct product launch oversight and experience Payments industry experience MBA degree in Business, Technology, Finance, or Economics Possess PgMP or PMP certification