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About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. What you’ll do Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience. Responsibilities Recruit, manage, coach, and develop a new team of in-office Operations Associates Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks Build a great culture and ensure team members are happy, effective, and growing in their career Set clear goals and direction, and provide regular feedback on team members’ performance Be data-driven in your analysis of performance, and in your decision making Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 8+ years experience leading operations support teams Experience working cross-functionally with multiple teams to deliver high impact initiatives Experience in delivering weekly and monthly business metrics and reporting Excellent written and verbal communication skills An ability to partner effectively with internal stakeholders Background of identifying and remediating quality gaps in team performance Passion for process improvement and innovation Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening Preferred qualifications Experience in building and scaling new teams from zero Strong operational background including experience with new process launches and service delivery in a high growth technology company
What you'll do The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs of external users and internal Stripe teams. Stripe’s Global People Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People function. We work with many different teams at Stripe. We are nimble and flexible individuals who can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but by the collective work of the entire team. As a People Operations Associate in Mexico City, you’ll be part of the new Centralized Operations team within the Global People Operations organization. You’ll process People transactions, respond to inquiries, maintain accurate People data, and work with teams across Stripe to provide timely and reliable support to Stripes worldwide. Responsibilities Process People transactions accurately and on time across the worker lifecycle, including hiring, manager, cost center, team, and location changes. Respond to inquiries with clear, accurate, and timely information, escalating complex cases to the appropriate specialist. Maintain the accuracy and integrity of People data through careful data entry, audits, and issue resolution. Support employment verification requests, candidate documentation, background checks, and other core operational processes. Follow standard operating procedures while applying sound judgment to ambiguous cases and protecting sensitive information. Partner with Specialized Operations, People Systems, and other teams to resolve issues and provide a consistent experience for Stripes. Identify recurring issues and suggest practical improvements to workflows, documentation, and team practices. Demonstrate AI fluency by using approved AI and automation tools to support research, analysis, and operational efficiency, while verifying outputs, protecting sensitive data, and applying human judgment. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2-4 years of experience in People Operations, Shared Services, Human Resources Information Systems, or a related field. Strong written and verbal communication skills in both English and Spanish , including experience supporting users and collaborating with partners across teams or regions. Experience processing high-volume People transactions or operational requests accurately and within defined service levels. Experience working across core People processes, such as hiring, worker data changes, organizational changes, employment verification, or offboarding. Experience managing cases or inquiries through a ticketing or case-management system, including escalating issues to the appropriate team. Experience with Salesforce is preferred. Experience applying company policies, standard operating procedures, and controls to operational work while using judgment in ambiguous situations. Experience handling sensitive People data with discretion and following established privacy and data-handling requirements. Familiarity with People systems or comparable enterprise platforms. Experience with Workday is preferred. Preferred qualifications A creative and process-oriented mindset, with an interest in improving workflows and the candidate experience Experience partnering with internal stakeholders in a collaborative, service-oriented environment
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At its core, Stripe is a treasury company. We are seeking someone great to join our Treasury Finance Transformation team to help us fulfill our mission of building the Global Payments and Treasury Network (GPTN). In order to continue to build novel and powerful products for our users, our own treasury capabilities must be excellent. The Treasury Finance Transformation team comprises execution and delivery experts dedicated to supporting, building, and expanding our treasury capabilities from the ground up. We play a crucial role in analyzing large datasets, evaluating business processes to shape our vision, and driving strategic decision-making to influence business outcomes through cross-functional collaboration. As a project manager on the team, you will ensure seamless coordination and execution by aligning team efforts, managing timelines, and delivering on objectives, ultimately optimizing the efficiency and success of our transformation initiatives. What you'll do We are looking for an experienced PM to play an integral role to lead and drive towards solutions as we develop sophisticated Treasury Finance capabilities. You will primarily support the Capital Markets and FX teams. Responsibilities Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation. Lead and manage complex projects primarily focused on operational efficiency, governance, and regulatory compliance, ensuring alignment with organizational standards and regulatory requirements across multiple jurisdictions. Develop and implement project plans, optimize workflows, and ensure all stakeholders are informed and engaged throughout the process. Collaborate with cross-functional teams, including legal, finance, and engineering, to assess the impact of operational and regulatory changes and identify areas for improvement in processes and controls. Monitor project progress, identify potential risks, and proactively implement mitigation strategies to ensure timely and successful project delivery. Establish and maintain effective project governance, ensuring that all project activities, decisions, and key milestones comply with standards and best practices. Prepare materials to present to senior management, internal and external stakeholders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A minimum of 6 years of experience in Change Management, gained in management consulting or change management within high-growth tech companies Demonstrated ability to lead complex, cross-functional projects involving multiple stakeholders across various functional areas Strong problem-solving skills with a keen eye for detail, and the ability to understand complex technical products and articulate their value to non-technical audiences Hands-on, adaptable approach with comfort operating in ambiguous environments, taking on varied roles, and collaborating effectively with senior management Curiosity-driven mindset to effectively lead technical teams and subject matter experts Preferred qualifications Knowledge of the payments industry and fintech landscape Familiarity with capital markets and risk management concepts such as financing, investments, and hedging risks Experience writing complex business and data requirements Experience with SQL, Python, or equivalent Familiarity with AI as an enabler of change management
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team: Stripe Accelerate is a division of Professional Services (ProServ) that helps users realize the full value of their Stripe investment. Accelerate focuses on well-defined use cases. Accelerate streamlines the implementation of these solutions, guiding users through their journey with precision and efficiency. Our team uses deep product knowledge, standardized processes, and automation to deliver outcomes. We nurture a diverse talent pool, providing high-potential professionals with unparalleled growth opportunities and preparing them for successful careers at Stripe. What you’ll do In this role, you’ll lead a team of Implementation Specialists dedicated to providing technical guidance throughout the user’s implementation journey with Stripe. Your team will address technical queries, troubleshoot issues, and collaborate closely with frontline developers and technical leaders to ensure a simple, effective experience. You will actively engage with and develop your team, setting clear goals and using metrics to improve performance. Your strong operations mindset and quick thinking will be vital in ensuring that projects are delivered successfully and that users deploy high-quality integrations to realize strategic value from Stripe. Responsibilities Hire, lead and develop a team of Implementation Specialists to provide technical guidance during user implementations Oversee project delivery of the book of business assigned to your team through: monitoring of project health, quality, and SLA compliance Effectively manage team capacity through: project assignments, resource allocation and forward capacity planning (including PTO planning) Coordinate escalations across Product, Sales, Engineering, and Professional Services teams Manage the onboarding process for new Implementation Specialists, including system access, and training Identify opportunities to improve processes and adopt new practices that enhance service delivery Collaborate with cross-functional teams like sales and product to deliver high-impact initiatives Advocate for exceptional customer service and build strong relationships with users. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of building and leading high performing professional services and/or customer success/support teams in a high growth technology environment 10+ years of customer facing experience in an infrastructure, platform, or SaaS business Ability to convey complex business and technical concepts to both technical and non-technical audiences, along with quickly grasping technical concepts to support escalations Experience working cross-functionally with global teams to deliver high-impact initiatives Operational mindset with experience in launching new processes and delivering services Analytical skills to investigate, prioritize, and identify the root cause of issues Comfort operating in a highly ambiguous and fast-paced environment Excellent written and verbal communication skills
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the Product - Connect Platform Connect is Stripe’s platform for businesses that serve other businesses. It gives platforms the infrastructure to represent the people and companies in their ecosystem, onboard and verify them, manage their accounts, accept payments, and pay them out - without building payments, compliance, or financial-services systems themselves. This is how businesses like Shopify can help entrepreneurs run and grow their businesses. It is also the kind of infrastructure that marketplaces such as DoorDash need to coordinate money movement across large networks of restaurants, merchants, and dashers. Connect has impact across industries. Shopify uses Stripe to embed financial services for merchants; Lugg streamlines worker onboarding and offers instant payouts; DoorLoop reduces manual customer onboarding tasks by nearly 50% with Stripe; and Sharetribe helps entrepreneurs launch and run marketplaces on Stripe. AI is accelerating the emergence of entirely new business models: global networks of creators and experts, AI-native marketplaces, and agent-driven products that change how people discover, buy, sell, and deliver services. These businesses are more dynamic than traditional platforms: participants may operate across borders, take on different roles, and need new ways to establish trust, access financial capabilities, and get paid. The Connect Abstractions team owns the platform primitives that make these models possible. We are building the foundational abstractions for representing participants, onboarding them safely, configuring their capabilities, and managing their lifecycle on Stripe. Our work will determine how quickly the next generation of platforms can launch, how flexibly they can evolve, and how much of Stripe they can bring to the businesses and people they serve. Why this role This is a chance to define a foundational product area at Stripe. You will turn a fast-changing set of user and product needs into durable platform primitives that work across products, industries, and geographies. The role combines high-leverage strategy with hands-on product execution. You will work through ambiguous, consequential questions like: what should a platform be able to model? What should be simple by default but flexible when needed? How can Stripe make complex financial infrastructure feel effortless for a platform and its users? The outcome of your work will compound. The abstractions you help create will be reused across Connect and Stripe, shaping what new products platforms can build and how quickly they can bring them to market. What you’ll do We are looking for an entrepreneurial Product Manager to build the platform experiences behind Connect's next generation of users. You will own critical product primitives that platforms, including the fastest-growing AI companies, use to onboard, configure, and manage their users on Stripe. You will turn a clear strategic direction into products that solve hard user problems today while creating a coherent, extensible foundation for business models that are still being invented. This role is for someone who enjoys the depth of platform work but is uncompromising about product craft and solving real user needs - both the ones users have today and will have in the future. The work is not building infra for its own sake; you will build capabilities that help our users launch a new marketplace, enable a global network to pay its contributors, or give a business entirely new ways for their end users to earn. Responsibilities Bring the next generation of Connect accounts to life. Own key product areas within the account platform, translating strategy into a focused roadmap, crisp product decisions, and high-quality launches. Build from use cases. Start with the real problems platforms face, such as onboarding a new seller, supporting a complex business model, or evolving a user's financial capabilities, and then work towards the primitives needed to solve them well. Make sophisticated infrastructure feel simple. Partner with engineering and design to create API and product experiences that are powerful and intuitive. See around corners. Develop a strong point of view on how AI will change platform economics, participant models, and financial workflows. Make focused foundational investments that unlock the next wave of demand. Turn user signals into durable product investments. Work closely with users, Sales, Partnerships, and other Stripe teams to distinguish bespoke requests from patterns that should become scalable platform capabilities, connecting business needs, user needs, and platform evolution. Drive high-velocity, high-craft execution and own outcomes. Lead cross-functional work from discovery through launch, and hold yourself accountable for developer experience, platform adoption, user value, and business impact, not simply features shipped. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. You are a product builder who can move easily between a user’s hardest problem, the business opportunity behind it, and the product decisions needed to solve it. You have worked on technically complex products - such as APIs, developer tools, shared platform capabilities, or core product experiences - but you do not build tech/platform for its own sake. You see strong platform design as a way to help users move faster, create better products, and unlock new business models. You are opinionated, thoughtful, and execution-oriented. You can focus a team on the few decisions that matter most, create momentum in ambiguous situations, and ship products that raise the bar for both quality and impact. Minimum requirements 7+ years of product management experience, with meaningful time owning platform, API, or developer-facing products end to end Demonstrated ability to own a product area end to end: setting strategy, driving execution, and measuring outcomes Strong analytical instincts and comfort defining the measurement framework before you ship Clear written communication and the ability to build alignment across functions and levels Preferred qualifications Experience in payments, fintech, or financial infrastructure Experience productizing bespoke or custom solutions into broadly available platform capabilities A track record of making well-judged foundational investments ahead of user demand
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Money Management team helps businesses move, store, and manage money at global scale. Our product suite spanning Connect, Payouts, Issuing, Treasury, Capital, and FX gives companies the infrastructure to build programmable fund flows, embed financial services into their platforms, and offer financing to their customers and sellers. In ANZ, we work with some of the region's most sophisticated enterprises and fastest-growing technology companies, helping them solve complex fund flow problems and unlock new financial product opportunities. It's an exciting time to be part of the team: Money Management is one of Stripe's highest-growth product areas and ANZ is a key market in that expansion. What you’ll do As one of Stripe's first Money Management Account Executives in ANZ, you'll have the opportunity to build something from the ground up. This is an IC role for someone who is energised by being an early hire defining how we sell the full Money Management suite in the region, establishing relationships with some of ASEAN's most ambitious companies, and creating the playbook as you go. You'll develop pipeline across multiple high-growth markets and serve as a trusted partner to companies tackling complex financial infrastructure challenges from global platforms routing payouts to local gig workers, to fintechs embedding card issuance and treasury into their products. Responsibilities Own the full commercial cycle for Stripe's Money Management products including Payouts, Issuing, Treasury, Capital, and FX across a portfolio of enterprise and strategic accounts in ANZ Build and execute a territory plan for ANZ, generating pipeline through outbound prospecting, expansion within existing accounts, and collaboration with Stripe's partner ecosystem Lead executive-level commercial conversations with CEOs, CFOs, CTOs, and product leaders positioning Stripe's Money Management suite as strategic infrastructure for their business Navigate complex, multi-product deal structures in close collaboration with Solutions Architecture, Legal, Compliance, and Product teams Build strong, long-term relationships with key decision-makers across ANZ's enterprise and high-growth technology sectors Develop expertise in the ANZ competitive landscape across each Money Management product to win in competitive situations Synthesize customer feedback and market intelligence and bring insights to Stripe's product, marketing, and regional GTM teams to influence roadmap and go-to-market strategy Minimum requirements 8+ years of enterprise sales or business development experience at a technology or fintech company, with a consistent track record of top performance on strategic accounts Demonstrated experience selling payments, financial infrastructure, or fintech products to large enterprise customers Proven ability to manage complex, multi-stakeholder sales cycles and lead commercial negotiations, including bespoke deal structures Strong ability to understand technical requirements and communicate complex solutions clearly to both technical and executive audiences Self-starter who can build and manage a pipeline independently and operate effectively in a fast-moving, ambiguous environment Growth mindset with experience in fast moving startups Preferred qualifications Experience selling across the ANZ market with strong knowledge of the local enterprise technology and fintech landscape Familiarity with money management products such as payouts infrastructure, card issuing, embedded banking, or business lending Background working with or selling to platforms, marketplaces, fintechs, or enterprise technology companies Experience working cross-functionally with Solutions Engineers, Legal, and Compliance on technically sophisticated or regulated deals Knowledge of the Australian and New Zealand regulatory environment for payments and financial services
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do The Customer Success Manager for Radar is a specialized scaled coverage role serving the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, dispute rates, and overall payments health. You will be the domain expert and operational backbone for Stripe’s fraud and disputes product suite (examples: Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science. The ideal candidate combines deep fraud and payments risk domain expertise with strong cross-functional instincts. Responsibilities Monitor and Mitigate Risk: Identify churn signals, integration gaps, and potential Card Brand Monitoring Program (CBMP) risks to proactively initiate optimization conversations. Drive Value and Adoption: Educate users on fraud and disputes products, drive adoption of high-value features, and identify upsell opportunities Cross-Functional Partnership: Collaborate with cross functional teams to support trials, conversions, and joint enablement. Voice of the Customer: Act as the internal advocate by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues. Operational Leadership: Own reporting and performance metrics, lead internal training, and participate in key customer business reviews (QBRs/EBCs) Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech Domain Expertise: Proven experience with fraud prevention, chargeback management, and risk operations, including familiarity with fraud patterns, friendly fraud, first-party misuse, and dispute representment Product Fluency: Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus Executive Presence: Experience presenting fraud and risk performance data to and influencing senior stakeholders across risk, finance, and operations functions Operational Rigor: Ability to manage a complex book of business, balancing multiple merchant fraud investigations, dispute escalations, and performance reviews simultaneously Ability to navigate data and people to find answers, including interpreting fraud dashboards, dispute analytics, and authorization rate metrics Preferred qualifications Deep fraud and payments risk domain expertise with strong cross-functional instincts.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe’s Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company. What you’ll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Payments and/or fintech experience required Experience with consumption-based SaaS products Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Preferred qualifications Prior experience working with modern SaaS billing and invoicing systems Experience with billing solutions strongly preferred Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Marketing organization is undergoing a fundamental transformation in how it works. We're building a team of Forward Deployed AI Accelerators (FDAs) embedded directly with marketing cohorts to make AI the default mode for all work — not an occasional tool, but the foundation of how every marketer at Stripe executes. Today, marketers are already achieving remarkable results — building their own data dashboards, creating agents that compress multi-day processes, and authoring tools that accelerate workflows. The FDA team exists to take what's working and systematically scale it across the entire marketing organization. What you'll do As a Forward Deployed AI Accelerator, you'll be embedded with a cohort of 25–45 marketers organized by functional team, shared workflow, or location. You'll build alongside them, and you'll help them fundamentally change how they operate. Your measure of success is the number of workflows you've permanently transformed and the extent to which those in your cohort start any task with an AI tool. Responsibilities Identify and document the highest-leverage workflow transformations within your cohort's day-to-day work by deeply understanding their processes and outputs Build custom tools, agents, automations, and skills tailored to each marketer's specific responsibilities Coach and partner with each marketer through a progressive journey — from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency Teach marketers to build and iterate on their own tools over time, creating independence Recognize patterns across your cohort and systematically scale what works — a tool built for one marketer will be reusable for their peers Document every tool, playbook, and transformation pattern you build so the entire FDA team uses each other's work Share wins visibly within your cohort and with leadership to build momentum, inspire, and celebrate success Track individual and cohort progress rigorously against a defined maturity model, moving every marketer toward self-sustaining, AI-first work Prepare marketers for an agentic future — not just prompt writing, but designing, building, and overseeing autonomous, multi-agent workflows Who you are We're looking for people who have already lived the transformation they'll be driving for others. You've used AI to fundamentally change how work gets done, not as a novelty, but as your default operating mode. You are a deep AI practitioner. You build agents, automations, and tools fluently. You don't just know what AI can do in theory. You've built things that changed how real teams operate, and the people you built for actually use what you shipped. You build in real time alongside the people you support. You spot transformation opportunities and execute on them. You look at a team's workflows and see where AI changes the economics: where existing work can be done in a fraction of the time, or where entirely new programs become viable that weren't worth doing before. Then you build the thing, not just the slide. You understand marketing work. You either have direct experience in marketing or quickly learn the workflows, deliverables, tools, and pressures of your assigned cohort. You know that understanding someone's work is a prerequisite to transforming it. You are a pattern recognizer. When you build something that works for one person, you immediately see how it applies to others. You think in systems, not one-off solutions. You are a strong communicator. You explain technical concepts clearly to non-technical audiences, adapt your style to different people, and make progress visible to leadership and stakeholders. You are high-caliber, persistent, and versatile. Your skills and experience are valuable across the company. You're the kind of person who succeeds in many roles at Stripe. You bias toward action and speed. You'd rather show someone a working proof-of-concept on their own deliverable today than present a polished deck about what's theoretically possible next quarter. You are comfortable with ambiguity and evolution. This is a new team building a new operating model. The playbook will be rewritten as we learn. You thrive in that environment. Minimum requirements 5+ years of professional experience in a role requiring diagnostic thinking, problem-solving, and cross-functional collaboration Demonstrated, hands-on experience building and deploying AI-powered agents, tools, automations, or workflows that real people use in their actual work, whether that made existing processes meaningfully more efficient or made previously unviable work possible for the first time Proficiency with AI development tools and platforms (e.g., Claude Code, Codex, custom agent frameworks, API integrations, workflow automation tools) Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences and adapt your style to different learners Comfort working across multiple workstreams and relationships simultaneously (you'll be supporting 25–45 marketers at varying stages of their AI journey) Track record of coaching, teaching, or enabling others, with evidence that people you've helped actually changed how they work Preferred qualifications Experience in a formal AI transformation role where the job was substantially about identifying opportunities for workflow transformation and executing on them with hands-on builds Experience helping people become more expert AI users and capable builders Experience in marketing, marketing operations, growth, or a closely adjacent function, including familiarity with marketing technology stacks (e.g., Marketo, Salesforce, analytics platforms, content management tools)
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Payments organization owns some of Stripe’s most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team builds and scales the infrastructure and financial partner integrations that enables Stripe to accept, manage, and payout money across many countries, currencies, and payment methods. Our work is core to Stripe’s business, and thousands of developers use our platform and infrastructure to create valuable products and services that billions of people use. Our goal is to increase the GDP of the internet by making it easy to build global products, services, and platforms that handle money. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation. Our team partners closely with various finance and infrastructure engineering teams to ensure timely delivery of accurate data between financial partners, internal stakeholders, and Stripe leaders. We report and trace all of Stripe’s money movement transactions, including payments in more than 30 currencies and dozens of countries. You’ll own building and scaling Stripe’s manual and programmatic financial reporting and reconciliation processes for intra-company and outgoing money movement transactions. What you’ll do Responsibilities Become a domain expert in an area of Stripe’s payments stack Find automated solutions and implement tool updates to drive operational efficiencies Engage with Stripe's financial partners to drive alignment on product usage, troubleshoot and solve technical problems or breakages Organize and direct complex technical changes and projects between Stripe and our partners Identify and automate inefficient or unnecessary manual processes through code changes, partner agreements, or making and coordinating more complex code changes across Stripe Design future anomaly detection systems and tools to ensure that data flowing through our partner and internal systems is reliable and correct Collaborate across the company, including engineering, accounting, financial partnerships and product, to trace and account for billions of dollars moving through the Stripe platform Handle inquiries from internal Stripes and external partners' technical teams, often requiring detailed investigation and sometimes code changes Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Technical Operations roles are one part coding and one part managing projects. The ideal candidate will have experience in both, but successful candidates may index more highly in one or the other. We work mostly in Ruby and Java. However, languages can be learned: we care much more about your general coding skill than knowledge of a particular language or framework. Minimum requirements 2-6 years of experience in a technical role (ex: Technical Operations, Software Engineer, etc.) Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders Ability to write high quality code. We work mostly in Ruby and Java. However, languages can be learned: we care much more about your general coding skill than knowledge of a particular language or framework Comfort using SQL to navigate Stripe's data and diagnose the scope and urgency of issues Be able to build operational processing and tooling from scratch to prevent repeatable issues Comfort with developer tools (e.g. git), and an ability to make well-scoped code changes in Stripe's codebase Great technical problem-solving skills, with an ability to develop a working understanding of a technical system using a variety of methods. These include (but aren't limited to): reading/writing code, reading documentation or partner specifications, running debugging programs, reading logs, asking well-formed questions to domain experts, or digging into the raw data through various interfaces Preferred qualifications Knowledge of and experience with payment technologies and ecosystems Experience managing communications and workflows with external financial partners and vendors
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About Connect While accepting payments on the internet has become easier over the past several years, due in large part to the advent of modern payments APIs, the internet infrastructure for routing these same payments—to suppliers, sellers, partners, service providers, and recipients—remains outdated. Connect is Stripe’s leading product for marketplaces, on-demand services, ecommerce site builders, invoicing platforms, professional SaaS products, fundraising platforms, rental management platforms, and more. By using Connect, users in each of these categories can link multiple parties to exchange goods or services. These users rely on Connect for the crucial function of routing payments reliably between these parties. By powering fast, flexible, compliant, and cost-efficient payment routing on the internet, Connect not only spurs the creation of innovative business models but also enables organizations—whether businesses, nonprofits, or government agencies—to bring previously offline payments online. Why this role This is a chance to define a foundational product area at Stripe. You will turn a fast-changing set of user and product needs into durable platform primitives that work across products, industries, and geographies. The role combines high-leverage strategy with hands-on product execution. You will work through ambiguous, consequential questions like: what should a platform be able to model? What should be simple by default but flexible when needed? How can Stripe make complex financial infrastructure feel effortless for a platform and its users? The outcome of your work will compound. The abstractions you help create will be reused across Connect and Stripe, shaping what new products platforms can build and how quickly they can bring them to market. What you’ll do As a Product Manager on Stripe’s Connect team, you will shape the strategy and oversee the execution of high-impact initiatives serving modern marketplaces and software platforms. Product development at Stripe is highly collaborative. You will work closely with engineering, design, analytics, marketing, sales, and customer-facing teams. You will also engage directly with customers and present your plans to Stripe’s leadership team. Responsibilities Develop and advance a compelling product vision for Connect Devise the strategy for high-impact initiatives serving modern marketplaces and software platforms Translate product strategy and customer needs into clear product requirements Oversee execution across the teams involved in delivering these initiatives Collaborate with engineering, design, analytics, marketing, sales, and customer-facing teams Meet with customers to understand their needs and gather feedback Present product plans to Stripe’s leadership team and incorporate feedback Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements More than three years of product management experience A computer science background or equivalent experience Strong product judgment The ability to lead products that require coordination across multiple teams Strong written and verbal communication skills Persistence and resourcefulness in driving successful outcomes for products and teams
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The API Platform team is responsible for empowering teams to build highly reliable and performant services, backing our payment systems, fraud detection, and a multitude of other products. As an infrastructure team, you will build and expand the service frameworks to make complex systems easy to use, resilient, and scalable. We build powerful interfaces for engineers that depend on these systems—deployment, load balancers, web framework, databases, Kafka, and Kubernetes—while keeping them highly available and performant. We're looking for engineering leaders who drive the technical vision of Stripe's service infrastructure platform for thousands of engineers to use and build on top of, and thrive in a highly autonomous environment with many moving pieces. What you’ll do You will join as a Technical Lead for one of the most impactful teams at Stripe. You will lead a team of engineers, collaborate with infrastructure and product engineering orgs, and advance service-oriented architecture (SOA) adoption at Stripe. By collaborating with the team's technical leaders, you will ensure the software your team builds meets the needs of Stripe and its customers. We are a highly effective team that consistently delivers high-impact results while genuinely caring for one another. We expect you to bring your curiosity and critical thinking skills to this challenging domain. We are looking for individuals with a strong background in designing and delivering high-performance infrastructure products for both internal and external customers. We would love to hear from you whether you have spent your entire career in infrastructure or are looking to apply your skill set to the database engineering domain for the first time. Responsibilities Lead a team of talented engineers, providing mentorship, guidance, and support to ensure their success Partner with Engineering Managers to create roadmaps that deliver milestones toward a cohesive engineering vision Understand user needs and pain points to prioritize engineering work and deliver high-quality solutions that meet user needs Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion Work with high-visibility teams and their stakeholders to support the Infrastructure's key engineering initiatives Provide hands-on technical leadership (architecture and design, vision, direction, and requirements setting, and incident response processes) for team members Work with leaders across the company to create and drive toward the longer term vision of Stripe's services roadmap Build a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of technical experience 5+ years in a strategic technical leadership role Experience leading engineering team(s) working on API design, abstractions, frameworks, or client libraries (e.g., building internal or external developer products) Hands-on experience building infrastructure and products for internal or external customers Proven track record of delivering pragmatic solutions that accelerate business growth Ability to adjust conversations from high-level discussions to detailed coding Thrives on a high level of autonomy and responsibility Clear and persuasive writing and in-person communication Strong problem-solving skills, critical thinking, determination, and a growth mindset Ability to work effectively with a diverse group of people, genuinely caring for each other and contributing to a high level of psychological safety for all team members and partners Proficient in at least one of the programming languages (Java, Ruby, Python, Go) Preferred qualifications Strong written and verbal communication skills for different audiences (leadership, users, company-wide) Experience with a variety of common infrastructure platforms (databases, logging, event streams, metrics, caching, etc.) Experience leading partially remote and distributed teams Experience developing sustainable, in-house framework and abstraction ecosystems in large engineering orgs Experience building serverless platforms Experience managing rigorous incident response processes and on-call rotations We don't expect deep expertise in every dimension above, but genuine curiosity about any of the areas that are less familiar is important to us