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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe powers businesses all over the world. We process payments, run marketplaces, detect fraud, help entrepreneurs start a business from anywhere in the world, build world-class developer-friendly APIs, and more. Nearly every system we operate interacts with sensitive financial or personal data—making security a top priority for Stripe. Stripe will succeed at our mission of increasing the GDP of the internet only if we prove ourselves worthy of our users' trust. As an engineer on the Security team, you'll design and develop frameworks, systems, and solutions to ensure the security of Stripe's engineering infrastructure and, most importantly, privacy of our users' data. The Cloud Security team accelerates Stripe's business priorities by building core security controls and services that empower teams to build quickly and securely on top of a well-governed cloud platform and partnering with infrastructure teams to advance select critical business priorities using novel infrastructure or integrations as that platform expands. What you'll do Responsibilities Design, build, and operate the core security infrastructure used by all of Stripe's engineering teams in close collaboration with other stakeholders and our users Uphold our high engineering standards and bring consistency to the many codebases and processes you'll encounter Contribute to team learning by improving engineering standards, tooling, and processes Design and build durable solutions that will advance Stripe's security beyond the state of the art Help expand Stripe's cloud footprint on top of secure, paved roads and guardrails Optimize for security controls that have delightful user experiences Partner closely with infrastructure and engineering teams building integrations with our cloud infrastructure or adopting new cloud managed services Make impactful decisions about systems and security—their edge cases, failure modes, and life cycles Use data to determine appropriate baselines against which to measure security Define infrastructure that reliably feeds signals to threat teams Evaluate and prototype new security tools and practices You may work on Designing and implementing controls that support security invariants and enforce our security principles while providing a surprisingly great user experience Providing a migration path for newly acquired companies onto the Stripe Secure Platform, embedding with their engineers and biasing for action CI tooling for platform-related configuration, including IAM roles, SCPs, and associated components Guardrails and security controls for both commonly used and newer cloud technologies Expanding our cloud identity infrastructure to provide paved paths for AI and agentic access Automation tooling for continually driving down permissions and access across our cloud services Who you are Minimum requirements Empathy, strong communication skills, and a deep respect for the power of collaboration A learning mindset, regardless of level or experience The ability to drive clear next steps when encountering ambiguous spaces without clear lines of ownership High standards for code quality and a constructive attitude to help others raise the bar Software engineering experience in a high-stakes production environment A knack for considering how systems can fail and how to fix them An ability to think creatively and holistically about reducing risk in a complex environment Experience with security on one or more of AWS, Azure, or GCP Preferred qualifications Experience conducting threat modeling of software or infrastructure in cloud-native environments Experience with Linux systems, Kubernetes, and container-based platforms Prior usage of security monitoring tools (e.g., CSPM, CNAAP) Experience in a multi-cloud or complex cloud environment A knack for considering how systems can fail and how to fix them An ability to think creatively and holistically about reducing risk in a complex environment
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite. What you’ll do As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals. Responsibilities Own and drive the product roadmap for the future of conversational AI and human support at Stripe Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers. Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively Build strong relationships with senior leaders across Operations to continually uplevel our human support functions Grow and coach a global team of PMs in building systems and platforms for conversational and human agents. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new 3+ years of managing product managers, 8+ years as a product manager Deep user empathy and a high bar for user experience Experience developing a multi-year vision, strategy and roadmap for large scale products Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents Experience leading cross-team initiatives from ideation to execution Technical expertise: You’ve led technical products and/or have a background in computer science (or similar) Strong written and verbal communication skills
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The APAC & EMEA Cards team powers the processing of hundreds of billions of dollars in card payments annually, enabling users to accept card payments from Asia Pacific, Europe, and Middle East regions. As the Engineering Manager for the team, you’ll have responsibility for expanding the reach of Stripe’s global payments network, delivering the best-in-class experience for card payments in these regions. In this role, you’ll be making some of the most significant strategic, product, and technical decisions for card payments at Stripe. The systems this team builds enables our users to create a single integration with Stripe, then take payments across an ever-expanding set of card networks and grow their businesses globally. What you’ll do Responsibilities Work with other Stripe leaders to author Stripe’s card payments strategy in APAC & EMEA Develop engineers on the team, helping them advance in their careers Empower the engineering team to achieve a high level of technical productivity, reliability and simplicity Manage processes to help the team do its best work and interface effectively with the rest of Stripe Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team Recruit great engineers, in collaboration with Stripe’s recruiting team You may be a fit for this role if: You thrive on a high level of autonomy and responsibility You encourage a healthy work environment that’s both supportive and challenging You’re excited to help engineers develop new skills and advance in their careers You’re clear and persuasive in writing and in person You lead by example, by setting the right context, and by helping teammates do their best work You’re technical enough to ask engineers good questions about architecture and product decisions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements BS or MS in Computer Science or equivalent technical field 3+ years of Engineering Management experience 7+ years of experience in a Software Engineering role Demonstrated ability to define and drive complex initiatives/projects Experience hiring top talent, building diverse, high-performing teams Strong ability to communicate both with technical and non-technical audiences Preferred requirements Experience with payments-related products Working in global and cross-regional environments Experience using AI tools to improve team execution, quality, and overall effectiveness
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments engineering powers the processing of hundreds of billions of dollars in card payments annually, enabling users to accept card payments from Asia Pacific, Europe, and Middle East regions. As the Engineering Manager for the team, you’ll have responsibility for expanding the reach of Stripe’s global payments network, delivering the best-in-class experience for card payments in these regions. In this role, you’ll be making some of the most significant strategic, product, and technical decisions for card payments at Stripe. The systems this team builds enables our users to create a single integration with Stripe, then take payments across an ever-expanding set of card networks and grow their businesses globally. What you’ll do Responsibilities Work with other Stripe leaders to author Stripe’s card payments strategy Develop engineers on the team, helping them advance in their careers Empower the engineering team to achieve a high level of technical productivity, reliability and simplicity Manage processes to help the team do its best work and interface effectively with the rest of Stripe Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team Recruit great engineers, in collaboration with Stripe’s recruiting team You may be a fit for this role if: You thrive on a high level of autonomy and responsibility You encourage a healthy work environment that’s both supportive and challenging You’re excited to help engineers develop new skills and advance in their careers You’re clear and persuasive in writing and in person You lead by example, by setting the right context, and by helping teammates do their best work You’re technical enough to ask engineers good questions about architecture and product decisions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in an engineering management role. 8+ years of full-time software development experience. Demonstrated track record of successfully hiring, developing, and mentoring engineers. Ability to lead by example in fast-paced, high-impact, and ambiguous environments. Commitment to high operational rigor when working with production systems. Experience building extensible software solutions that scale with business growth. Adept at thriving in a collaborative, cross-functional, and cross-timezone environment, while fostering a positive team culture. Preferred requirements Experience with payments-related products Working in global and cross-regional environments Experience using AI tools to improve team execution, quality, and overall effectiveness Experience with building out new teams. Experience developing product platforms to serve other product teams. Proven track record collaborating with partners across multiple regions and time zones. Experience and comfort with being in a user facing role.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Design team works across most projects at Stripe—from our brand standards to campaigns, events, digital products, and even printed publications. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. The Brand Design team lays the foundations that help Stripe accelerate. We do this by creating, evolving, and maintaining Stripe’s high-quality, versatile, and forward-looking visual identity design system. We sweat the details. We make it seem effortless. Our team—and our design efforts—are multipliers for Stripe and Stripes. Our focus on principles, systems, and standards makes it easier for all Stripes to get work done—at a high quality bar, while still creating space for evolution and innovation. Collaborating with other teams at Stripe, as well as select external partners, we raise the quality and consistency of interactions with the Stripe brand. Brand Designers at Stripe demonstrate passion for great design and for expanding, evolving, defining, and documenting flexible design systems that achieve bar-raising quality and consistency for the brand at scale. They are user focused, have a strong understanding of the business, and are empathetic and inspiring team leaders. The ideal candidate excels across a variety of styles, crisply articulates design decisions, iterates quickly, and collaborates seamlessly with marketers, producers, leaders, other designers, and agency partners. What you'll do Stripe is building one of the world's most important companies, and the way we show up creatively in the world matters. As a Senior Designer, Brand Advertising, you'll sit at the center of that work, concepting and crafting campaigns that earn attention, build brand equity, and reflect Stripe's ambition. You'll work day-to-day within the Advertising team while staying in close partnership with the Stripe Identity team, making sure every campaign is rooted in who Stripe is and where the brand is going. This is a role for someone who thinks in campaigns and executes with craft, equally comfortable generating a big idea and sweating the details of how it comes to life across every channel. This is a high-impact, high-ownership position where you will help define what advertising and campaigns can be and feel like, with craft and beauty. Responsibilities Concept, develop, and execute integrated campaigns across digital, film, print, OOH, and live activations, from early brief through final delivery Work closely with the Advertising team to build a strong, consistent creative pipeline that connects brand to business goals Partner with the Stripe Identity team to ensure campaign work is grounded in and advances Stripe's visual and verbal identity Translate briefs, user insights, and business objectives into campaign ideas that are both strategically sharp and creatively distinctive Present and champion ambitious creative work to stakeholders and senior leadership, building the case without diluting the idea Art direct external agencies, contractors, and collaborators, maintaining quality and brand alignment throughout Work closely with producer leads to drive program success, managing timelines, quality, and alignment across workstreams Contribute to raising the team's standards and culture of craft through the quality, clarity, and consistency of your own work Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of design and art direction experience, ideally at technical or product-driven companies A strong track record of independently delivering work while also influencing the output of other designers, contractors, and agencies Deep cross-functional collaboration skills, comfortable working across creative, product, marketing, and strategy Strategic instincts for building ambitious, globally facing brands in fast-moving environments Strong instincts across film, digital, print, OOH, and activations, with a genuine pulse on culture and the ability to translate that into concepts that earn attention A proven ability to sell ambitious creative work: concepting ideas and presenting them in a way that earns buy-in from senior leadership without flattening them A strong partnership mindset, particularly with producer leads, to drive programs forward with quality, clarity, and momentum Confident stakeholder management skills: able to navigate ambiguity, align competing priorities, and bring people in on the creative Proficiency in Figma, Adobe Creative Suite, and the latest AI workflows Exceptional craft and impeccable taste Preferred qualifications Genuinely curious, ambitious, and creative, with a sharp eye for typography, a deep appreciation for craft and the creative process, and a digitally native sensibility Persuasive and considered in presenting your work and process; skilled at facilitating stakeholder conversations without losing creative integrity Active experimentation with AI tools in the creative process, with an honest point of view on how they can shape the way work gets made Excellent written and verbal communication; strong organization and presentation skills Experience in sports marketing, sponsorship activations, or brand-in-culture work, with a perspective on how brands earn credibility in spaces they don't own Created work that generated genuine cultural traction, beyond media spend alone Able to art direct at a high level and think through how a design system or campaign idea can evolve and deepen over time Experience in environments where product and brand both had to pull their weight, and where the product itself was central to the creative story A history of award-caliber work, and the perspective to know that awards aren't always the goal, but that they have a real place in raising ambition, sharpening craft, and setting a team's creative standard
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Enterprise Product team is responsible for bridging the gap between Stripe's core capabilities and the bespoke needs of the world's largest organizations. We are hiring product managers who will be aligned to specific priority industries (e.g., insurance, healthcare, public sector), with each product manager acting as the "CEO" of their assigned vertical—identifying high-leverage opportunities, building 0-to-1 products to solve industry-specific blockers, and influencing our global product roadmap. You will be a critical partner to GTM leadership (Sales, Partnerships, Marketing) and a navigator across the broader Product organization. We are looking for high-agency builders who thrive in ambiguity and know how to move mountains through both direct execution and cross-functional influence. What you'll do We're hiring a product manager to own Stripe's product strategy and execution across our priority industry verticals, starting with complex, regulated industries like insurance, healthcare, and public sector. We are seeking a highly-entrepreneurial, data-driven product leader who will define where Stripe plays, build 0-to-1 products to unlock new revenue, and influence Stripe's broader Product organization to meet the unique needs of enterprise customers in your vertical. The products you build will directly shape how the world's largest companies use Stripe—and how Stripe grows within one of its most strategic segments. Responsibilities Own the industry product roadmap—Define and execute the multi-year product strategy for your priority vertical. Translate your "where to play and how to win" thesis into a concrete roadmap—deciding what Stripe builds natively, what we solve through platform extensibility, and where we partner. Own measurable outcomes tied to revenue, adoption, and merchant satisfaction. Ship 0→1 products—Identify unmet needs through deep customer research, data analysis, and market intelligence. Lead the full product lifecycle for industry-relevant functionality—from problem definition and technical scoping with engineering, through PRD, API and UX design, build, launch, and post-launch iteration. You'll make hands-on trade-off decisions about scope, technical approach, and sequencing with your engineering team. Be a strategic partner to GTM and customers—Work deeply with our largest customers, partners, and GTM teams. Translate "market noise" into clear product signal—shaping feature requirements, and defining the data models and integration patterns that enterprise customers in your vertical need. Act as a force multiplier across Stripe's platform—Influence Stripe's core product teams (Payments, Billing, Connect, and beyond) to ensure their roadmaps reflect the requirements of enterprise customers in your vertical. To do this credibly, you'll need to go deep on Stripe's platform—understanding our APIs, infrastructure constraints, and extensibility model—so you can advocate for changes with technical specificity, not just business cases. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of product management experience, with a track record of shipping successful products in complex, regulated environments. Technical fluency—You don't need to write code, but you're comfortable reading an API spec, reasoning about system design trade-offs, and holding your own in engineering discussions. You've shipped products where the "how we build it" mattered as much as the "what." Deep customer obsession—A talent for getting close to customers—talking to merchants and partners—and distilling complex pain points into simple, elegant product requirements. Analytical rigor—You use data—not just intuition—to prioritize. You're comfortable defining metrics frameworks, digging into usage data, and making quantitative arguments for (or against) product investments. A master communicator—Stripe is a writing-heavy culture. You must be able to articulate deep technical and strategic concepts through precise, persuasive prose—your narrative docs are things of beauty. High agency and influence—Adept at finding "homes" for initiatives, building consensus across disparate teams, and driving momentum without needing formal authority. Entrepreneurial mindset and bias for action—Comfortable with ambiguity, skilled at prioritizing high-impact initiatives, and experienced operating with limited resources to unlock outsized outcomes. Preferred qualifications Direct experience building products in Healthtech, Insurtech, Public Sector, or similarly complex, regulated industries. Experience building platform, API, or developer-facing products. Experience working closely with Enterprise Sales teams and C-suite stakeholders at Fortune 500 companies.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible. What you'll do You'll recruit, manage, and develop a group of Marketing Operations Associates and team leads that are focused on delivering repeatable, measurable programs and campaigns targeted on spend optimization, producing highly qualified leads, improving the customer experience, and increasing retention. You'll lead the team supporting the Stripe Marketing Operations and are comfortable jumping in to perform production duties, especially in times of need. You'll cultivate the happiness of your team members while guiding them to excel, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals and using metrics to efficiently measure and guide team performance in pursuit of those goals. You'll have a strong operations mindset, move quickly, and be passionate about delivering an incredible user experience. Responsibilities Recruit, lead, develop, and coach a high-performing team of Marketing Operations Associates and Campaign Producers Partner with global counterparts in EMEA and AMER, necessitating flexible scheduling for cross-regional alignment on email marketing success, best practices, process, workflows, policies, execution, and enablement Project manage marketing campaign production across the globe, including managing handoffs Support Marketo workflows, performance marketing operations, and event analysis Ensure reportability of core operations cycles Optimize Marketing Operations processes Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years relevant work experience in Marketing Operations 5+ years of experience in leading teams 6+ years of hands-on experience in Marketo (or similar) with a deep understanding of campaign architecture Experience leading, mentoring, managing, and developing a team of Marketing Operations Campaign Producers responsible for delivering high-quality work Experience building strong cross-functional partnerships with Marketing and internal technical support teams Experience leading end-to-end execution of projects and programs that have significantly improved operations and delivered quantifiable business impact Strong written and verbal communication skills with a precise talent for articulating challenges, generating insights, and translating them into actionable recommendations Solid analytical skills and a strong understanding of technical concepts Preferred qualifications A startup mentality with a bias to action and the ability to flex in a fast-paced environment Experience and desire for contributing to developing business infrastructure and aggressively scaling a high-growth business Experience at highly dynamic, high-growth tech companies Great service mentality and track record of building positive relationships with peers The ability to thrive on a high level of autonomy, responsibility, and ambiguity
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Solutions Architecture team works with our largest, most complex users to understand their technical requirements and map those to Stripe technology. As a Solutions Architect, you'll partner with Sales to technically qualify new business opportunities, demonstrate the art of the possible with the Stripe Platform, and design robust technical solutions to enable payment transactions, manage money movements and simplify financial operational processes. What you’ll do You are an experienced technologist with a blend of technical depth and strong business consulting skills. You can write code, but prefer to spend your time working with users to create Stripe solutions to support customer business objectives in complex, mission-critical environments. You'll think strategically about the art of the possible for the user’s business, and be able to clearly articulate that in a way that informs and builds confidence in Stripe’s technology. You should be able to engage and motivate cross-functionally both internally and within our customer’s organisations at all levels, from Cx to Product Engineering. You'll have a track record of delivering exceptional customer results as part of a pre-sales team, but a history of deep technical work that gives you the ability to be credible with any audience. Responsibilities Engage with Chief Technical Officers, engineering leads, and other technical leads at key users to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to solve problems Lead technical discussions and solution deep dives with users on the value Stripe can provide to them Serve as an advocate for your customers internally, to ensure their needs are represented with product engineering and to influence product direction and priorities Plan and participate in quarterly business reviews with your users, identify new opportunities and collaborate on detailed account planning with account teams Create technical content (reference architectures, demos, etc.) to share with users as well as speak as a thought leader at industry conferences Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years' work experience or equivalent in any mixture of roles including pre-sales, technical architecture (application, technical, systems or integration), technical consulting, application delivery or technical engineering role, with at least 4 years in a customer-facing pre-sales role Possess strong technical knowledge in software architecture, have breadth across technology stacks with deep hands-on skills, and comfortable talking about technical concepts and explaining how they work, both from a product feature and API architecture perspective Ability to write code Experience with large enterprise customers Strong verbal and written communication abilities, including presenting to large audiences Preferred qualifications A background in payments systems and e-commerce solutions is a plus but not a requirement.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Risk Data Science team builds the data foundations, models, and measurement frameworks that power Stripe's risk and product decisions — from underwriting and reserves to merchant interventions and enablements. We're at an inflection point: as Stripe increasingly offers risk capabilities as a product to platforms and users, we need a data leader to shape how we build, measure, and evolve our risk data strategy. What you’ll do We are looking for an experienced data analyst to drive the data strategy for our risk as a product offering. Define the metrics, data products, and analytical frameworks needed as Stripe brings risk capabilities to platforms and connected accounts at scale. Partner with Product, Engineering, and Risk leadership to ensure data investments align with the product roadmap. You will design metrics, pipelines, and data products that serve as the analytical backbone for risk decisioning. You will own the definition, reliability, and visibility of our most important risk metrics. Establish a canonical set of north star and operational metrics and ensure they are trustworthy, well-documented, and consistently surfaced to the right audiences. Build and maintain the infrastructure that keeps these metrics accurate as our data and product landscape evolves, including clear ownership, alerting on regressions, and scalable pipelines that reduce the cost of keeping insights current. You will also own and evolve Stripe's risk experimentation strategy by defining what we test, how we measure, and how we learn. Ensure we can rigorously evaluate the impact of changes to risk policies, merchant journeys, and risk models across diverse merchant populations. Finally, you will mentor and raise the bar for the Data Analysts on the team. Set technical and strategic standards. Guide junior and senior analysts on how to frame ambiguous problems, structure analyses for maximum impact, and communicate findings to senior stakeholders. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years in Data Analytics, Data Science, or related roles Track record of defining and driving data strategy across multiple teams — not just executing on a roadmap, but shaping it Experience designing experimentation frameworks or measurement strategies for complex, multi-variant systems (e.g., risk policies, pricing, marketplace dynamics) Deep expertise in SQL; proficiency in Python Strong ability to translate ambiguous business problems into structured analytical approaches and communicate findings to executive stakeholders Experience building and scaling data products (metrics frameworks, pipelines, dashboards) that become operational infrastructure, not one-off analyses Demonstrated ability to influence without authority across engineering, product, and business teams Proficiency with AI tools to accelerate model development, analysis and coding Preferred qualifications Master’s degree in Mathematics, Statistics, Economics, Engineering, or a related technical field Experience in risk, trust & safety, or related domains and understanding of risk in the Fintech space Experience building data for platform/product offerings where data is part of the product surface, not just internal analytics Familiarity with causal inference and A/B testing in non-standard environments (e.g., where randomization is constrained by risk considerations)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team One of the key drivers to our success is a committed and rigorous emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by attracting, enabling, and cultivating the world's most exceptional people to do the very best work of their careers. Stripe is looking for a People Consultant to join our global team. This Chicago-based role will support Stripe managers and their teams, primarily in the United States and Canada. People Consultants at Stripe enable and support managers to build and lead successful teams. They have deep HR expertise and they leverage policies, experience, insights, and cross-functional partnerships—primarily with other People teams—to guide and coach managers, contribute to a culture of high performance, incrementally improve organizational health, and enable compliant, fair, and positive experiences for Stripes. What you'll do As a People Consultant, you'll help make Stripe a great place to work and grow. You'll partner with, coach, enable, and advise Stripe's people managers on all things people-related, including performance management and coaching, career development, employee relations, leveling, manager effectiveness, navigating change, and more. This is a dynamic role that collaborates with Stripes across all levels, functions, and geographies and is a great opportunity to have an outsized impact on the culture of a fast-moving, scaling, global tech company. Responsibilities Manager Coaching: Provide targeted coaching and consulting to managers at various levels to support their growth and effectiveness across a wide range of people-related topics, including performance management, career development, conflict resolution, and navigating organizational change HR Policy Expertise: Act as a subject matter expert on a range of HR policies and processes to support managers and employees Legal and Compliance: Work with legal counsel and external consultants to address complex issues and ensure compliance with labor regulations People Programs: Support key talent management initiatives such as annual cyclical programs, performance management, workforce reviews, and employee listening to ensure smooth and timely execution Reorganization Support: Guide and advise on change management and communications for team restructuring efforts Data and Insights: Analyze people and process data and trends to identify gaps in processes, policies, employee experience, or team dynamics User Focus: Ensure excellent employee experiences through key life-cycle stages, including onboarding and departure processes Lead with Empathy: Foster a culture of humility, optimism, belonging, and inclusivity Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4–8 years of HR experience, including at least 3 years in a client-facing HR role (e.g., HR Generalist, HR Business Partner, and Employee Relations partner), or equivalent experience in a business-facing role Direct Manager Support: Demonstrated experience independently advising and coaching managers at varying levels on performance management, employee relations, and team culture Legal Knowledge: Working knowledge of employment legislation and practices in the United States, including experience working with legal counsel on complex employee matters Analytical Skills: Strong ability to diagnose problems using data and develop viable solutions Continuous Improvement: Actively seek ways to improve processes and demonstrate initiative to gain support for and implement changes that deliver positive impact Communication: Excellent written and verbal communication skills in English, including the ability to communicate clearly and credibly with managers at all levels Preferred qualifications Fast-Paced Environment: Experience working in a rapidly growing technology company or large organization AI Fluency: Knowledge and application of AI tools Canadian Employment Practices: Knowledge of employment legislation and practices in Canada Project Management: Proven project management skills with the ability to engage stakeholders effectively and deliver outcomes on schedule Facilitation Skills: Experience facilitating team effectiveness workshops with management teams
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of work experience in a B2B customer-facing technical support organization or in engineering Experience working closely with engineering teams and providing technical feedback on customer issues Ability to debug and triage bugs and escalations from customers Can communicate technical capabilities of the product to customers Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly A mindset of customer empathy and ability to solve challenging problems Preferred qualifications Experience as an early or founding member of a support team, including building processes from scratch Startup experience and familiarity with scaling a support team Programming experience in one or more of Typescript, Python, or Ruby You have worked on modern enterprise software which is business critical Experience creating knowledge base articles and internal documentation Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Pricing Strategy team is part of the Stripe Product Marketing organization and is responsible for how Stripe prices its products. Our work is highly cross-functional and we partner closely with Product, Finance, and Sales to tackle some of the most visible and commercially impactful decisions at Stripe. We're looking for someone who blends financial analysis, strategic thinking, and stakeholder engagement to help us price new products and evaluate their pricing performance as the products evolve. What you'll do This role sits at the center of the Stripe pricing architecture, working horizontally across our product portfolio to shape how Stripe packages and prices its suite of products. Rather than going deep on a single product, you'll develop the frameworks, methodologies, and strategic recommendations that govern how our products work together commercially. Your work will be highly visible to Stripe leadership and directly shape how millions of businesses experience the value of Stripe. Responsibilities Develop the frameworks, methodologies, and strategies that govern how Stripe products are priced and packaged together commercially, aligned to our long-term commercial goals Synthesize the value of the Stripe product portfolio through qualitative research, competitive benchmarking, and willingness-to-pay analysis to inform cross-product packaging decisions Build financial models to evaluate the impact of pricing changes on revenue, margin, and user behavior Drive alignment across Finance, Legal, Product, and Go-to-Market stakeholders on pricing architecture decisions and bring them to execution Develop and maintain internal pricing enablement resources — playbooks, frameworks, and processes — that help the broader pricing organization operate more effectively Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5–7 years of relevant experience in an operational role or in a management consultancy, ideally delivering Pricing, Go-to-Market, or Product recommendations, or working on highly strategic questions for the business Experience conducting qualitative and quantitative user research on product needs and value perceptions, as well as market research and competitive benchmarking Excellent verbal and written communication skills, and a willingness to proactively work with functions across the company Preferred qualifications Demonstrated ability to ask the right questions and to use sound business judgment when collaborating with a wide range of stakeholders Knowledge of the payments ecosystem and value chain Ability to maintain high performance under tight timelines, and a hands-on mindset to get any job done Experience with SQL or AI tooling