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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, helping our users not just solve problems, but achieve their goals. What you’ll do Responsibilities Troubleshoot and solve external user issues. Analyze our processes and instigate changes to help scale our operations and improve the user experience. Work closely with other Stripe teams to improve our product offerings and messaging around new products and features. Gain unique insights into how thousands of businesses on Stripe scale and operate. Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization. Be part of building a brand-new team and operational culture for Stripe. Partner with global operations specialists or business process owners to run a critical workflow. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user-first mindset and are energized by the challenge of solving difficult problems. You have excellent written and verbal communication skills. You excel in critical thinking and problem-solving. You have prior experience in customer service or internal- and external-user-facing operations. You enjoy learning about technical products and processes. You’re an organized self-starter who is passionate about finding solutions to our users’ challenges. You have a process-oriented mindset and the ability to get things done. You enjoy working in an in-office environment with strong cross-team collaboration and support. You prioritize well and enjoy working in a quick-moving environment. You are humble and have a proven track record of working well across teams and with external partners. You’re willing to periodically work a weekend day, for which you’ll receive a weekday off. The SDC operates during daytime hours, with shifts from morning through early evening. Preferred qualifications Prior experience in or knowledge of user support. Prior experience working on projects or process-improvement initiatives.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team You'll work closely with several teams of engineers and PMs to shape products used by Stripe employees across engineering, operations, finance, and beyond. This is a high-impact role for a designer who finds as much satisfaction in untangling complex workflows and dense information architectures as in crafting polished interfaces. What you'll do You'll take ownership of two spaces within our internal tooling portfolio—Developer Productivity, focused on ensuring every engineer at Stripe has the tools to be productive, and Collaboration, focused on knowledge discovery and communication at scale. You'll pair with an existing designer on the team to bring design quality and consistency to surfaces that are critical to how Stripe operates internally. Responsibilities Own end-to-end design for a portfolio of internal tools—from discovery and problem framing through interaction design, prototyping, and implementation support Partner with engineering and product managers to define product requirements and translate them into clear, usable, and well-considered design solutions Conduct lightweight research and usability sessions with internal users to validate decisions and surface unmet needs Contribute to a consistent design language across our internal tools suite, working in close coordination with the Sail Design team and the Stripe design system Make design trade-offs confidently, knowing when to go deep on craft and when to ship a pragmatic solution that moves the product forward Help raise the bar for internal product design at Stripe, advocating for users who are often underserved compared to customer-facing surfaces Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of product design experience, with a portfolio that demonstrates strong UX thinking, clear visual craft, and an ability to navigate ambiguity Experience designing tools for complex or data-heavy workflows—internal tools, developer tools, ops platforms, or similar are a strong plus Comfortable working across the full design process—you can lead discovery, write a problem brief, design and prototype, and ship without needing every step handed to you Strong systems thinker—you naturally look for patterns, reusable components, and structural solutions rather than one-off fixes Collaborative and direct communicator. You share work early, give and receive feedback well, and know how to align cross-functional stakeholders Proficient in Figma and comfortable working within or alongside a design system Preferred qualifications Experience designing for internal-facing or enterprise tooling environments You've contributed to a design system, or worked closely to a design systems team Exposure to information architecture challenges—navigation, search, and content modeling Background in or interest in developer tooling, ops platforms, or workflow automation
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Product Design team is made up of several groups that define, create, and deliver all user-facing aspects of Stripe’s brand and product. Product Designers are strategic partners to Engineering and Product Management within their product area. In close collaboration with product teams, they shape user experiences, then translate them into high-quality designs that can be tested, shipped, and refined. Designers are responsible for building elegant, functional products that users love—and want to tell others about. The Terminal design team crafts product experiences that empower users to configure and manage in person payments. This team transforms the intricate world of payments into intuitive solutions, letting users focus on growing their businesses. The team spans hardware and software, focusing on many types of users: end users who pay at the point of sale, cashiers and operations managers who set up and run the devices, and merchants who manage a fleet of devices and need to monitor performance. What you’ll do As a product designer, you’ll work closely with the product manager and engineering team to envision payments features in the Stripe Dashboard and our end-user-facing surfaces and partner with go-to-market teams to bring them to users. That includes new feature development, product quality improvements to our most frequently used workflows, and setting vision for our products to meet new user expectations in an increasingly data and AI-driven world. Responsibilities Understand user workflows and pain points, and produce, test, and iterate on high-quality designs to solve user needs Partner closely with product, engineering, marketing, and strategy partners to define a north star and product experience for new features Prototype user experiences for user research testing and internal communication Collaborate with teams across Stripe to craft a seamless dashboard user experience Conduct user research to test design decisions before shipping Collaborate with our design systems teams to leverage and improve page templates and components Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Has 4+ years relevant design experience at a product-driven tech company Has strong craft demonstrated through a portfolio of work Has demonstrated skills in prototyping at a high fidelity Has experience collaborating closely with engineering teams Has excellent written and verbal communication skills, demonstrated through design deliverables, videos, and written artifacts Preferred qualifications Are excited about building collaborative relationships with many partners Are passionate for turning complexity into usable, beautiful experiences Are a strong design leader comfortable with bringing your point of view to a team
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, improve their technical operations, and accelerate their global growth with Stripe. What you’ll do Responsibilities Provide a Gold Standard Experience to key stakeholders at your assigned accounts Work with the wider Operations team to share current-state information, resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development Build long-term user relationships that strengthen loyalty to Stripe and Stripe products Work across Stripe and users’ organizations to develop and implement operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas Partner closely with Customer Success and other user-facing teams to support Stripe users Lead user-facing meetings in person and by video Contribute to the continued design of this support offering and create user-facing content that provides long-term solutions Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 3 years of experience in enterprise-level, client-facing work in the Greater China Region Business-level spoken and written Mandarin Chinese is required because this role leads user meetings and handles technical, operational, and written communications with Mandarin-speaking users in the Greater China market. Strong product judgment, written and verbal communication skills, and a drive to solve complex user problems Ability to lead complex integration conversations in a consultative and proactive manner, build trusted client relationships, and engage in business and technical conversations at multiple levels of an organization Familiarity with application programming interfaces (APIs) and Structured Query Language (SQL), including the ability to explain API concepts, build basic SQL queries, modify more complex queries, troubleshoot technical issues, and work effectively with technical teams Preferred qualifications An operations-focused approach, with the ability to identify and remove process friction while building processes that can scale Experience managing small- to medium-scale projects Strong organizational skills and the ability to work independently Experience with tools and technologies such as Postman, Xcode, Python, webhooks, and extract, transform, and load (ETL) processes Experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Product Legal team is responsible for managing the legal and regulatory elements of the design, build and execution of our products and services. We work on some of the hardest technical, commercial, and regulatory problems around, and we’re looking for a product lawyer to join our team. In this role you will be a key advisor to Stripe’s product, engineering and partnerships teams, and will work on a diverse set of matters that straddle financial services, business processes, and technology. The ideal candidate is passionate about Stripe’s mission of helping businesses grow and thrive. We’re looking for someone who is a team player and willing to jump in on tasks of any size. Stripe operates within a complex and interwoven legal, regulatory, and financial partnership environment around the world. What you’ll do Counsel the global product team on a range of issues relating to the adoption of artificial intelligence in all facets of Stripe’s business, including data protection and privacy law, consumer protection, and product development Closely collaborate with teams across Stripe (including engineering, partnerships, privacy and security teams) to deliver pragmatic and actionable legal advice to your clients on a range of issues related to the product development lifecycle - from initial scoping to launch Draft, review, and update internal and external-facing foundational terms and documents for Stripe’s products and service offerings Stay up-to-date (with the support of Stripe’s many legal subject matter experts) on laws and regulations dealing with consumer financial data access. Analyze laws, regulatory updates, industry trends to proactively advise clients of potential product impacts Participate as a proactive business partner to your product team and build a trusted advisor relationship offering key legal and strategic business input in evolving Stripe and its product roadmap and strategy Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of demonstrated experience either as a qualified lawyer in a top law firm or in-house legal team working with technology companies (ideally the law that applies to cloud-based API service providers) on the legal and regulatory aspects of product development in the technology space Proficiency in, and passion for, working with technology and ability to understand complex operational and business models as well as multiple product use cases quickly A self-starter and self-learner who thrives in a fast-paced environment, managing multiple work streams and priorities simultaneously and efficiently Someone with an ownership mentality that deals well with ambiguity, prides themselves on having excellent judgment and making decisions with limited information Strong communication and relational skills, and the ability to work well cross-functionally with a sense of urgency, while remaining highly collaborative and fun Excellent project management and organizational skills to stay on top of shifting priorities and thrives working under tight deadlines A background in technology law Excellent written and verbal communication skills Strategic thinking to enable business partners to make decisions that are grounded in a practical application of the law, the technology, and the business goals
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you’ll do Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! Responsibilities Deliver exceptional Stripe experience by efficiently and accurately resolving issues across social media platforms (e.g., X, Linkedin, Facebook, and others) Help resolve issues that are escalated via social media, including technical product questions, and work to prevent those issues from happening again. Partner with internal teams across Stripe (e.g., Comms, Incident Ops, Risk), serving as the ultimate escalation point for high-stakes user issues and proactively initiating incident reports with a user-first mindset. Coordinate executive escalations from Stripe’s leaders with other teams Contribute and manage new programs focused on improving the Stripe user experience Identify operational process gaps and initiate continuous improvements to accelerate global scale while delivering an exceptional experience for Stripe users. Be part of building a brand new team and operational culture for Stripe Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have 2 - 5 yrs of experience with social media support and/or an interest in resolving user issues through those channels (eg. Twitter, Linkedin, Facebook) You have prior experience in customer support and external user facing operations. You have a user first mindset and are energized by the challenge of solving difficult problems You have excellent communication skills, both written and verbally You have a user first mindset and are energized by the challenge of solving difficult problems, leveraging a process-oriented approach and a curiosity for technical products. You excel in analytical thinking and problem solving You have a process-oriented mindset and ability to get things done You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners You’re willing to work a weekend day for which you will receive a weekday off in lieu; the SDC operates during daytime hours in 9 hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 6am and 10pm. Preferred qualifications Prior experience or knowledge in user support Prior experience working on projects or process improvement initiatives
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team GBS's primary goal is to ensure operational excellence across deal cycles, increase revenue through the development of transformative commercial constructs, and drive closure of Stripe's deal portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as user feedback and market insights. What you’ll do Stripe's Global Business Services (GBS) team is looking for a Deal Strategist to focus on the closure of custom and standard commercial deals. You will be responsible for deal lifecycle management and supporting cross-organizational alignment. This role requires a background in driving custom deals to closure, a strong understanding of pricing frameworks, and experience supporting sales through negotiations. The candidate will have experience with SaaS products, pricing strategies, and supporting selling motions, along with strong communication skills. You will love this job if you are a natural relationship builder and process architect. Responsibilities Manage end-to-end customer deals—drafting, editing, and reviewing agreements—while supporting the sales cycle to ensure deal terms align with business goals, reflect strategic priorities, and close as forecasted. Act as the primary point of contact between Sales, Legal, and other cross-functional stakeholders for deal-related questions, approvals, and escalations. Work directly with sales teams, sales leaders, services/support teams, and customers to advise on deal structures, establish compelling commercials, and drive resolution of customer issues. Advise sales teams on the best approach by understanding customer and partner requirements, while balancing custom terms with internal system constraints. Remove internal blockers and drive alignment across cross-functional teams including Product, Legal, Finance, and Accounting. Support complex negotiations involving bespoke commercial and legal agreements. Support the pricing and structuring of multi-threaded product use cases in all segments and industries, especially in highly competitive sales cycles. Quickly build credibility and trust with internal stakeholders. Demonstrate strong communication and persuasion skills when working with cross-functional partners and senior leaders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements BA/BS degree in Business, Technology, Finance, or Economics 6+ years of experience in deal strategy, procurement, pricing strategy, financial consulting, or legal Experience working in ambiguous, fast-scaling environments and comfortable operating with high agency Strong communication, presentation, negotiation, and project management skills Experience working in Payments and/or SaaS
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe processes over $1.9T in payments volume per year, which is roughly 1.6% of the world's GDP, for millions of customers from startups to enterprises. The tremendous amount of data makes Stripe one of the best places to do machine learning. While being an integral part of almost every product line at Stripe (e.g., Payments, Radar, Capital, Billing, etc.), we have lots of exciting opportunities to innovate in ML Platform at Stripe. The ML Platform team builds the platforms and services that enable ML engineers and data scientists across Stripe to take data and build features and models from prototype to production—reliably, at low latency, and at scale. Our scope spans ML training infrastructure, model serving and deployment, feature computation and online serving, observability and monitoring, and agentic AI capabilities. We work closely with product teams, data scientists, and platform infrastructure teams to build powerful, flexible, and user-friendly systems that substantially increase ML velocity across the company. What you'll do You'll serve as a technical lead across the ML Platform space and a key contributor to the evolution of the platforms that power Stripe's ML-driven products. As a Staff Engineer, you'll make decisions with a large impact on Stripe. You'll influence our investments and strategy while making our systems more reliable, secure, and a delight to use. You'll work cross-functionally with other technical staff, data science, product, and senior leadership to increase the impact of ML at Stripe. You'll help define the long-term strategy and lead the technical direction for the next generation of ML infrastructure that powers Stripe's ML-driven products. Responsibilities Take ownership of end-to-end architecture and system design for large, complex projects across ML Platform. Define technical direction for highly ambiguous projects, transforming complex user needs into long-lasting platform strategy. Design system architectures for the most challenging ML Platform problems in one or more areas, including AI and ML workflow orchestration, scalable CPU and GPU compute infrastructure, model training, LLM fine-tuning, low-latency model inference, large-scale feature stores, real-time monitoring, and LLM and agent orchestration. Turn high-leverage ideas into tangible, robust solutions that shape platform and product roadmap, combining technical excellence with creative problem-solving. Scope and lead large projects with significant business impact, driving them from requirements through design, implementation, and production operation. Work with ML engineers, data scientists, and product teams directly to translate their needs into functional requirements and scalable technical solutions. Arbitrate critical decisions that balance competing priorities while meeting latency, reliability, cost, and security constraints. Serve as a key engineering representative, engaging senior leaders across Stripe and advising the leadership team on key technical considerations related to the end-to-end ML lifecycle. Drive cross-team technical initiatives that improve ML development velocity and MLOps maturity across the company. Mentor and grow other engineers. Serve as a role model for designing, implementing, and operating great software systems. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of professional software development experience, or equivalent domain expertise, with a solid background in service-oriented architecture and large-scale distributed systems. Track record of serving as a technical lead, with the ability to provide technical direction, lead multi-team initiatives, and mentor team members. Experience building and operating production ML platform in one or more areas such as model training, model serving, orchestration, or ML data systems, with requirements for performance, reliability, scalability, and cost efficiency. Strong product instincts and a deep understanding of the business context in which you operate. Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Demonstrated ability to work cross-functionally, collaborating effectively with ML engineers, data scientists, software engineers, product managers, and business stakeholders. The ability to thrive on a high level of autonomy and responsibility, and comfort operating in ambiguous environments. Hands-on experience using AI tools to accelerate how you work. Preferred qualifications Experience building large-scale ML training, serving, or data infrastructure for machine learning use cases, such as distributed training, model inference, feature stores, real-time feature computation, and model registries. Experience with distributed ML training systems, accelerator-backed compute, training data pipelines, experiment tracking, and model evaluation. Experience rapidly developing prototypes and iterating based on user feedback. Experience training and shipping machine learning models to production to solve critical business problems. Familiarity with LLMs, LLM application frameworks, and agentic AI patterns (e.g., tool use, multi-agent orchestration, retrieval-augmented generation). Familiarity with cloud services (e.g., AWS) and cloud-based AI and ML services (e.g., SageMaker, Bedrock, Databricks, OpenAI). Ability to synthesize ideas across the organization while setting a compelling technical vision. Comfortable working with geographically distributed teams. Passion for side projects, open source, or self-driven technical initiatives.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations team is looking for an experienced fraud analyst to join an industry-leading global fraud operations team. This position is responsible for writing and maintaining fraud rulesets to prevent transaction fraud, conducting data analysis to identify and mitigate fraud attacks, while minimizing impact to users, and working collaboratively with fraud, operations, and product stakeholders to proactively implement fraud strategies and controls. They should have a deep understanding of fraud patterns and typologies, advanced SQL proficiency, strong analytical abilities, and experience writing and managing fraud rulesets. What you'll do Did you know that only around 4% of the world's GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity, and global prosperity. While the promise of a global online economy is palpable, it doesn't come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. Before we can fully realize the potential of a global internet economy, we must first address the burgeoning problem of fraud. We are looking for someone passionate about fighting fraud, identifying new trends and typologies, conducting complex data analysis, and working collaboratively with peers and partners in the fraud space. This position works closely with cross-functional stakeholders across product, engineering, data science, and operations to identify and mitigate risk from complex, distributed transaction fraud attacks. The right candidate for this role will have a minimum of five years' experience conducting advanced data analysis using SQL, preferably within the fraud space across e-commerce, payments, or cryptocurrency. Candidates should have experience writing, maintaining, and analyzing complex fraud rulesets and demonstrated success minimizing fraud losses along with impacts to users. Candidates should also have experience working closely with product teams to implement risk controls and demonstrate a deep understanding of fraud typologies, controls, and ability to mitigate fraud risk. Responsibilities Build and maintain fraud rulesets to prevent transaction-level fraud losses, including ongoing monitoring and measurements of precision and recall Conduct advanced data analysis of structured and unstructured data sets to proactively identify emerging fraud attacks impacting Stripe and its users Collaborate closely with product, risk, and operations teams to proactively identify and mitigate fraud exposure Investigate, conduct root cause analysis, and deploy remediations to prevent future complex and distributed fraud attacks Investigate and take action against anomalous clusters of transactions based on account activity, processing volume, or other risk indicators while minimizing negative impacts to Stripe users Respond to incidents involving complex fraud schemes to quickly mitigate exposure to Stripe, its users, and financial partners Utilize analytics to identify and implement initiatives to automate manual processes and workload across the organization Create visualizations, dashboards, and queries to drive visibility and oversight into impact, performance, loss risks, and user experience Utilize Stripe tools and systems to enable systematic actioning of fraudulent merchants, maintaining an extremely high level of accuracy to prevent negative user experience Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A minimum of five years of experience conducting advanced data analysis and managing transaction fraud rulesets Advanced-level proficiency in SQL Experience working closely with modeling, data science, and intelligence stakeholders to implement automatic and scaled controls and processes Experience creating data visualizations and dashboards and presenting findings to technical and non-technical audiences, including senior leadership The ability to drive execution on projects working in a heavily cross-functional environment Creativity, a team-focused mentality, and effective problem-solving skills The ability and desire to question the status quo The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented Preferred qualifications Fraud experience in payments, e-commerce, fintechs, or cryptocurrency mitigating digital and card-not-present fraud Experience investigating and mitigating card testing and account takeover attacks Proficiency in Splunk, Python, Tableau, or other data visualization tools Undergraduate or advanced degree in analytics, data science, or statistics Experience with clustering, classification, and link analysis Experience working in fast-paced and rapidly changing environments Experience designing and implementing product-level fraud and risk controls
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Data Science and Analytics organization at Stripe partners with teams across the company to drive rigorous, data-informed decision-making at scale. Within this org, the Verifications and Greater China data teams deliver critical analytical and data science work—from identity verification and risk modeling to market-specific growth insights—that directly shapes Stripe's ability to serve users safely and expand into new markets. Today, the team comprises individual contributors distributed across Singapore and India, supporting two high-impact pillars. We're looking for a founding Data Science Manager based in Bengaluru to build and lead this growing regional footprint from the ground up. What you'll do This is a rare 0 → 1 leadership role with a dual mandate. Pillar 1—Direct Team Leadership • Manage a team of Data Scientists and Data Analysts (currently 4 individual contributors across India and Singapore) spanning the Verifications and Greater China workstreams. • Own roadmap prioritization, execution quality, and stakeholder alignment for both workstreams. • Drive hiring for open and future roles in India, building a high-caliber data team in a competitive talent market. • Foster individual contributor growth through real-time coaching, mentorship, career development, and performance management. Pillar 2—Regional Data Craft Lead (India Office) • Serve as the founding data craft leader for Stripe's India office. Set quality standards, establish community rituals (knowledge sharing, peer reviews, office hours), and cultivate a strong local data culture. • Act as the go-to point of contact for data craft standards, tooling, and best practices for co-located analysts, even those outside your direct reporting line. • Partner with managers and leads across the broader Data org to ensure consistency in methodology, tooling, and quality bar. • Support onboarding and integration of new data hires in the Bengaluru office. • Over time, this role has the potential to evolve into a Center of Excellence (COE) model—becoming the single point of data leadership in India across multiple product pillars (e.g., Payments, Growth, Marketing), not just Risk. Responsibilities • Build, manage, and develop a high-performing, geographically distributed data team. • Define and drive the data roadmap in close partnership with product, engineering, and business stakeholders—ensuring analytical work is tightly coupled to business outcomes. • Establish and raise the bar on analytical rigor, experimentation frameworks, and data science best practices across the team. • Recruit and retain skilled data talent, crafting a compelling hiring narrative anchored in local leadership and craft excellence. • Champion a culture of technical excellence, intellectual curiosity, and operational discipline. • Collaborate with cross-functional partners and other data leaders globally to align priorities, share learnings, and maintain org-wide consistency. • Communicate insights, recommendations, and team progress clearly to senior leadership. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 10+ years of experience in data science, analytics, or a related quantitative field, with 3+ years in a people management role leading data scientists or analysts • Strong technical foundation in SQL, Python or R, statistical modeling, and experimentation design • Demonstrated ability to translate ambiguous business problems into structured analytical frameworks and actionable insights • Experience managing and developing individual contributor talent across multiple levels, including coaching, career pathing, and performance management • Excellent communication and stakeholder management skills—able to influence without authority across functions and time zones along with proven ability to drive alignment and execution across distributed, cross-functional teams Preferred qualifications • Advanced degree (M.S. or Ph.D.) in a quantitative discipline such as Statistics, Economics, Computer Science, Mathematics, or a related field • Experience working in the payments, fintech, or financial services industry • Prior experience building and scaling data teams in a high-growth environment—particularly standing up 0 → 1 functions or teams • Track record of being a builder who has personally architected the rituals, standards, hiring bar, and craft culture for a data team from the ground up • Familiarity with risk, verifications, or compliance-related data domains • Experience operating across Asia-Pacific markets and navigating the nuances of multi-region team management • Passion for developing others and creating environments where individual contributors do the best work of their careers
Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team Engineering at Privy is distinguished by: High urgency: Shipping very small iterations, very fast, to learn very quickly. Product taste: Our customers are developers, and to build effective products for them requires technical knowledge - you will often be "the PM". Security mindset: A great portion of our product is trust. While we have a dedicated security team, every engineer brings security to their designs from the start. In practice, we use boring technology like Node, React, and AWS so we can focus our engineering energy entirely on pushing the boundaries of Privy's core product, e.g. through hardware enclaves, multi-region low latency APIs, and blockchain abstractions that are accessible to mainstream developers. What you’ll do You’ll lead Privy’s Wallet Platform team, a product-minded platform group building the primitives and developer-facing surfaces behind Privy’s wallet product that helps our users transact more than $18B monthly. The team works on everything ranging from deep wallet infrastructure like AWS Nitro Enclaves, to developer APIs, webhooks, and secure transaction submission. You’ll balance new capabilities with targeted reliability and scale work, setting technical direction while keeping the team close to the developer and customer experience. This is a hands-on, TLM-shaped engineering management role. You’ll grow a small team, stay close to architecture and execution, and help Privy make sound platform investments as the product scales. Set the technical direction for the platform capabilities that underpin Privy’s wallet product. Drive four nines uptime and own the reliability, performance, usability, and evolution of Privy’s wallet system Work directly with Product, Security, and other engineering teams to define durable interfaces and turn platform needs into clear roadmaps. Build and ship systems in weeks that will last years Stay close to the work by reviewing pull requests and design documents, helping scope technical initiatives, and stepping into complex technical problems. Build a team culture that values technical rigor, ownership, urgency, and thoughtful operational practice. Be a thoughtful people leader shaping careers, coaching your team and those around you, and learning from others invested in your success. Who you are You have strong ownership and care deeply about business impact. You have a performance-oriented mindset and a high bar for quality and excellence. You have deep backend or platform experience and can independently evaluate architecture, systems tradeoffs, and technical feedback. You understand that a platform is a product. You can connect decisions about interfaces, reliability, performance, and migrations to developer, customer, and business outcomes. You can set technical direction for a platform that must serve multiple product needs, while maintaining clear boundaries and a durable architecture. You have experience leading and developing engineers, and understand that strong management requires active practice. You stay close to architecture and execution, including design reviews, code review, and complex technical decisions. You’re comfortable working through ambiguity and balancing long-term platform foundations with immediate product needs. Experience with wallet, custody, signing, crypto infrastructure, or consequential platform decision-making is a plus.
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at global brands and platforms who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s largest users including Enterprises, Digital Natives, and SaaS Platforms. We also work with the world's most innovative startups and mid market users to position our offerings and solutions for their use cases. At Stripe, managers grow teams and inspire them to do outstanding work. This leader must be a driver who loves building teams and growing businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both our sales, partner and professional services teams, as well as, with our product development and marketing teams. As head of Solution Architecture for our existing business, you will lead, build, and mentor a world class pre-sales engineering team to grow the existing user base through upsells and cosells. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business results. You will lead from the front and drive outcomes for our users. What You’ll Do Responsibilities Business and technical thought leader able to partner and drive the strategy and execution plan for the segment, working with cross functional partners Recruit, hire, lead, retain and coach a world class pre sales team. Be an advocate for presales within the organization Align with a leader for the business line to understand trends and share insights for Stripe’s leadership and product teams Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment Define and drive success for your team by empowering them to nurture and grow existing business through upsells and cross sell motions Partner closely with Sales, Marketing and Technical Teams (Professional Services, Partners, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue retention and growth Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. Serve as an executive champion and lead EBCs with important customer base Maintain a strong internal relationship with the product teams and champion the voice of our users and customers to influence product direction and feature priorities Drive collaboration across teams to influence and unify stakeholders at all levels of the organization Lead and support the team in complex evaluations, problem solving and challenging customer environments Build processes to measure the performance and impact of the Solutions Architecture Team and ensure that the team is optimized to meet rapidly evolving business needs Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices Act as an escalation point for pre-sales and post sales technical issues that arise Minimum Requirements You must have at least 6+ years of pre-sales leadership experience and 16+ years’ experience within a technical sales function A track record of building and leading world-class solution architecture/ engineering teams ideally in a SaaS or usage-based businesses Experience working with Enterprise, Digital Native, SaaS Platform business models Energy, enthusiasm, and passion for making customers successful Previous technical sales experience with APIs and/or payments industry experience Strong executive presence and ability to foster deep relationships with our users Bachelor's degree or equivalent military experience required Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams.